Zarządzanie jakością w Powiecie Markischer

• Autorzy: Skowronnek B.

Warianty tytułu

EN

Quality management in the Kreis Markischer

• Języki publikacji: PL

Abstrakty

EN

The quality management in municipal offices is a very important, just present problem in Germany. The process of reforms implementation of this kind started even on the beginning of 90. years past century. The presented example is based on the Kreis (county) Markischer, with 460 thousand inhabitants, 15 cities and 982 administrative clerk positions. The main goals were: reduction of offices number, model for the future, decentralization, delegation of authorities to "down", establishing of 2 civic offices, open time in Saturdays and afternoon, and comparison of the work between offices existing (including other counties). As the methodology of action applied practically, was introduced the e-management as well, transparency of execution and transparency of costs. The real contribution and committment of all employees was needed. In this aim the training of them was realized. But the implementation of new forms of work is long and ambitious task. The most important is full information directed to employees (clerks), stimulating them to the factual contribution in modernization of the office work and activities, based on individual creativity and responsibility. In that direction were different progressive activities developed.

Słowa kluczowe

PL

zarządzanie jakością; urząd komunalny

EN

quality management; municipal office

• Wydawca: Wydawnictwo SIGMA-NOT
• Czasopismo: Problemy Jakości
• Rocznik: 2002
• Tom: R. 34, nr 9
• Strony: 28--29

Twórcy

autor

Skowronnek B.