Sustainable operative housing by dynamic renting

• Autorzy: Forss T. , Takala J. , Korpi H. , Golovko I.
• Języki publikacji: EN

Abstrakty

EN

This study demonstrates utilization of Sense and Respond method for developing operations within housing markets by Critical Factor Index (CFI) having influence even on the strategic business performance. CFIs of knowledge intensive businesses can be measured and dynamically developed by Sense & Respond philosophy [1]. The purpose is to evaluate operative business performance in two quite different cases within quite big real estate businesses in Finland. For example, relationships with the customers, processes and possibilities for growth internally by different groups of respondents, 'hosting', 'management' and 'rent', were compared between the cases. One case company has a lot of more social housing compared to another. The work aims at finding out and understanding similarities and differences in business processes by Balanced Score Card (BSC) and by much more operations oriented OP questionnaires, and by deeper interviews in the case companies as well. BSC questionnaire has been supported by an important part of trust related factors as well. We could find similarities like: openness, customer, communication between different departments and hierarchy levels, utilizing different types of organizing systems; adaptation to knowledge and technology, utilizing different types of organizing systems. A new method for dynamic resource allocations in the operative processes in housing, especially in renting, where the customers move from one apartment to another one, has been proposed, it was validated and verified by weak and semi strong market tests in two quite big but different case companies. The preliminary but promising findings can be applicable for the whole market.

Słowa kluczowe

EN

Critical Factor Index; multicriteria decision making; process measurement; process management; business performance; housing; real estate

• Wydawca: Production Engineering Committee of the Polish Academy of Sciences ; Polish Association for Production Management
• Czasopismo: Management and Production Engineering Review
• Rocznik: 2012
• Tom: Vol. 3, No. 3
• Strony: 11--17
• Opis fizyczny: Bibliogr. 6 poz., rys., tab.

Twórcy

autor

Forss T.

autor

Takala J.

autor

Korpi H.

autor

Golovko I.

• TVT Asunnot Oy FI-20100 TURKU, Finland, Käsityöläiskatu 3, phone: [phone],

Bibliografia

• [1] Bradley S., Nolan R., Sense and Respond. Capturing value in the network era, Harvard Business School Press, Boston, 1998.
• [2] Ranta J.M., Takala J., A holistic method for finding out critical features of industry maintenance services, in International Journal of Services and Standards by Inderscience Enterprises Ltd, UK, 3, 3, 312-325, 2007.
• [3] Nadler D., Takala J., The development of the CFI method to measure the performance of business processes based on real life expectations and experiences, in International Conference on Innovation and Management, ICIM2010, December 4-5, Wuhan, China, 2010.
• [4] Forss T., Toshev R., Implementing customer delight in decision support system with performance indicators: comparative study of Finnish housing market, in International Conference on Innovation and Management, ICIM2010, December 4-5, Wuhan, China, 2010.
• [5] Kasanen E., Lukka K., Siitonen A., The constructive approach in management accounting, in Journal of Management Accounting Research, 5, 243-264, 1993.
• [6] Kasanen E., Lukka K., Siitonen A., Constructive research approach in business science, in Liiketaloudellinen Aikakauskirja, 40, 3, 301-327, 1991.