Influence of the time of the implementation (possession) of quality system on selected organizational factors

• Autorzy: Jašarević S. , Brdarević S. , Diering M.
• Języki publikacji: EN

Abstrakty

EN

Many factors affect success of organization. Factors as knowledge, capability, personalities, internal motivation, organizational environment are factors of organization. Implementation of the quality management system (QMS) into organization brings great number of changes seeking to the excellence. These changes are very significant also for other factors: policy, planning, organizing, organizational structure, culture of the quality and similar. Certainly, for observable effects of these changes time is needed. This paper presents results of researches of selected organizational factors in organizations in the area of Bosnia and Herzegovina (B&H). Results of these researches were obtained by triangulation method. Information were received from 204 certified organizations, 31 consultants and 11 certification houses from B&H. Data were collected using questionnaires. Authors considered data due to the activity of organization (manufacturing and/or service activity), from the point of view company size and due to the time elapsed since the implementation of QMS. Authors especially dealt with the influence of time of possession the certified quality system on selected organizational factors (with keynote statement that quality system should be built "yesterday, but not tomorrow"). Authors studied if organizations which introduced QMS earlier have achieved greater positive effects on organizational factors that other companies.

Słowa kluczowe

EN

QMS; quality management system; organizational factors; time of possession of the certificate

PL

system zarządzania jakością; QMS; czynniki organizacyjne

• Wydawca: Production Engineering Committee of the Polish Academy of Sciences ; Polish Association for Production Management
• Czasopismo: Management and Production Engineering Review
• Rocznik: 2010
• Tom: Vol. 1, No. 3
• Strony: 4--18
• Opis fizyczny: Bibliogr. 21 poz., rys., tab.

Twórcy

autor

Jašarević S.

autor

Brdarević S.

autor

Diering M.

• University of Zenica, Faculty of Mechanical Engineering, Fakultetska 1, 72000 Zenica, Bosnia and Herzegovina, phone: [phone],

Bibliografia

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