Supporting knowledge workers : case management model and notation (CMMN)

• Autorzy: Grudzińska-Kuna A.
• Języki publikacji: EN

Abstrakty

EN

Since the intensive computer automation of operational and administrative processes there has been increase in demand for knowledge intensive work. Knowledge workers have significant impact on companies they work in but the processes they use in their work are not well supported by technology. Case management with its data centric and artefact based approach to business process management is emerging as a way to provide knowledge workers with flexibility they need in planning and executing their tasks. In January 2013 Object Management Group released specification of Case Management Model and Notation (CMMN). Aim of this paper is to present CMMN basic concepts and provide some insights in ways how CMMN can be used to support knowledge workers and their effectiveness and efficiency.

Słowa kluczowe

EN

knowledge workers; case management; model; notation

PL

pracownik wiedzy; zarządzanie; model

• Wydawca: Wydawnictwo Szkoły Głównej Gospodarstwa Wiejskiego w Warszawie
• Czasopismo: Information Systems in Management
• Rocznik: 2013
• Tom: Vol. 2, No. 1
• Strony: 3--11
• Opis fizyczny: Bibliogr. 8 poz., rys.

Twórcy

autor

Grudzińska-Kuna A.

• Department of Computer Science, University of Lodz

Bibliografia

• [1] Bhattacharya K., Hull R., Su J. (2008) A Data-Centric Design Methodology for Business processes, Handbook of Research on Business Process Modeling.
• [2] Davenport T. (2005) Thinking for a Living, Harvard Business School Press.
• [3] Drucker P.F. (1999) Knowledge-Worker Productivity: The Biggest Challenge”, California Management Review, Vol. 41(2).
• [4] Hull, R., Damaggio, E., Fournier, F., et al. (2010 ) Introducing the guard-stagemilestone approach for specifying business entity lifecycles, Proceedings of the 7th Intl. Workshop WS-FM, LNCS 6551, pp.1-24, Springer.
• [5] Marin M., Hull R., Vaculin R. (2012) Data Centric BPM and the Emerging Case Management Standard: A Short Survey http://www.vaculin.com/downloads/Marin- Hull-Vaculin-Data-Centric-BPM-and-CMMN-for-ACM-workshop-2012-final.pdf. [01.09.2013]
• [6] Object Management Group (2013) Case Management Model and Notation (CMMN), http://www.omg.org/spec/CMMN/1.0. [01.09.2013]
• [7] Singularity (2009) Case Management: Combining Knowledge with Process, BPTrends, www.bptrends.com. [01.09.2013]
• [8] Van der Aalst V.M.P., Weske M., Grünbauer D. (2005) Case handling: a new paradigm for business process support, Data & Knowledge Engineering 53, pp. 129-162, Elsevier.