Quality culture - a contemporary challenge in the approach to management systems in organizations

• Autorzy: Stephens K. , Roszak M. T.

Identyfikatory

DOI

10.5604/01.3001.0015.0519

• Języki publikacji: EN

Abstrakty

EN

Purpose: The issue of quality culture is a topical one, whilst contemporary socio-economic conditions set new requirements for it, including a systemic approach based on the requirements of management standards, which have prompted us to analyze this approach to the subject. Design/methodology/approach: The article presents an in-depth analysis of sourced texts compiled with the requirements of ISO 9004. Findings: The paper specifies the postulates resulting from the analysis of the issue, which, in the opinion of the authors, indicate the most important aspects related to building a quality culture in organizations. Practical implications: The analysis of the issue presented in the article indicates its topicality and importance in the improvement of each organization, indicating the need to implement the activities described in the article into management practice. Originality/value: The presented analysis of the issue indicates the most important contemporary problems for the authors related to building a quality culture. The article contains a model of building a quality culture based on activities shaping the awareness of employees in organizations with an implemented management system.

Słowa kluczowe

EN

quality culture; system requirements; organization management

PL

kultura jakości; wymagania systemowe; zarządzanie organizacją

• Wydawca: International OCSCO World Press
• Czasopismo: Journal of Achievements in Materials and Manufacturing Engineering
• Rocznik: 2021
• Tom: Vol. 105, nr 2
• Strony: 78--85
• Opis fizyczny: Bibliogr. 24 poz., rys.

Twórcy

autor

Stephens K.

• British-Polish Institute of Certification and Training, ul. Puławska 457, 02-844 Warszawa, Poland

autor

Roszak M. T.

• Department of Engineering Materials and Biomaterials, Silesian University of Technology, ul. Konarskiego 18a, 44-100 Gliwice, Poland

• https://orcid.org/0000-0002-4035-8360

Bibliografia

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• [4] K. Stephens, M. Roszak, Management system improvement factor - business continuity management, in: E. Skrzypek (ed.), Creativity and entrepreneurship in pro-quality thinking and action, Vol. 1, Maria Curie-Sklodowska University Publishing House, Lublin, 2009, 63-69 (in Polish).
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• [10] M. Bugdol, Quality culture as an expression of management philosophy, in: T. Oleksyn (ed.), Philosophy and Management, Publishing House Wolters Kluwer Business, 2013, 213-240 (in Polish).
• [11] A. Srinivasan, B. Kurey, Creating a culture of quality, Harvard Business Review 92/4 (2014) 23-25.
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• [16] E. Skrzypek, A. Piasecka, S. Sagan, New quality versus stakeholder satisfaction: monograph, Maria Curie-Sklodowska University in Lublin, Lublin, 2017 (in Polish).
• [17] L. Hawrysz, K. Hys, Quality culture in public sector organizations, Economics and Organization of Enterprises 10 (2011) 52-58 (in Polish).
• [18] M. Molenda, Rating of quality management in selected industrial companies, Scientific Papers, Maritime University of Szczecin, 2011, 105-111 (in Polish).
• [19] M. Wiśniewska, P. Grudowski, Culture of quality, excellence and safety in the organization, CeDeWu, 2019 (in Polish).
• [20] M. Roszak, A conscious employee is the true capital of quality, Quality 4 (2018) 24-25 (in Polish).
• [21] R. Haffer, Culture of quality and ways of shaping it, Problems of Quality 37/11 (2005) 5-8 (in Polish).
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• [23] ISO 9001:2015, Quality management systems - Requirements, ISO, Geneva, 2018.
• [24] ISO 9004:2018, Quality management - Quality of an organization - Guidance to achieve sustained success, ISO, Geneva, 2018.

Uwagi

PL

Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2021).