Identification of the needs and expectations of university students from engineering courses on the example of a university in Poland

• Autorzy: Czajkowska Agnieszka , Ingaldi Manuela

Identyfikatory

DOI

10.2478/czoto-2019-0064

• Konferencja: 7th International Conference System Safety: Human - Technical Facility - Environment, CzOTO 2018 (7 ; 12-14.12.2018 ; Zakopane, Poland)
• Języki publikacji: EN

Abstrakty

EN

The paper assessed the quality of educational services using the SERVQUAL. In order to use the SERVQUAL method for identification of the needs and expectations of university students from engineering courses, the statements used in the method were modified by adjusting them to key characteristics of services provided by the higher education system. The aim of the paper was to analyze gaps in expectations concerning services and the perceived level of meeting these services. The paper has a form of a case study.

Słowa kluczowe

EN

quality; Servqual; education

PL

jakość; Servqual; edukacja

• Wydawca: De Gruyter
• Czasopismo: System Safety : Human - Technical Facility - Environment
• Rocznik: 2019
• Tom: Vol. 1, nr 1
• Strony: 498--505
• Opis fizyczny: Bibliogr. 25 poz., rys., tab.

Twórcy

autor

Czajkowska Agnieszka

• Kielce University of Technology, Poland

autor

Ingaldi Manuela

• Czestochowa University of Technology, Poland

Bibliografia

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2020).