The problem of adaptation and evolution to overcome the covid-19 epidemic for service quality of Hanoi old quarter hotels (During the period of the covid-19 epidemic)

Van, Ha Nguyen; Chi, Nghia Le; Nam, Quoc Dang

doi:10.15439/2021KM63

Artykuł - szczegóły

Tytuł artykułu

The problem of adaptation and evolution to overcome the covid-19 epidemic for service quality of Hanoi old quarter hotels (During the period of the covid-19 epidemic)

Autorzy

Van Ha Nguyen , Chi Nghia Le , Nam Quoc Dang

Wybrane pełne teksty z tego czasopisma

http://annals-csis.org

Identyfikatory

DOI

10.15439/2021KM63

Warianty tytułu

Języki publikacji

Abstrakty

This study examines the factors affecting the service quality of Hanoi old quarter hotels. The investigation results of 150 customers who have used accommodation services in the Hanoi old quarter. From there, analyze results and identify shortcomings and points that need to be overcome. Make the most intuitive conclusions to solve problems for hotel businesses here.

Słowa kluczowe

service quality Hanoi COVID-19 epidemic hotel

jakość usług Hanoi Covid-19 pandemia hotel

Wydawca

Polskie Towarzystwo Informatyczne

Czasopismo

Annals of Computer Science and Information Systems

Rocznik

2021

Tom

Vol. 28

Strony

321--326

Opis fizyczny

Bibliogr. 17 poz., tab.

Twórcy

autor

Van Ha Nguyen

hanv@hvnh.edu.vn

Faculty of Business Administration Banking Academy, Vietnam

autor

Chi Nghia Le

Faculty of Business Administration Banking Academy, Vietnam

autor

Nam Quoc Dang

namquoc.dang@essca.eu

ESSCA School of Management (Essca Grande Ecole), France

Bibliografia

1. Bello Yekini Ojo , Majebi enesi C. (2018). Lodging quality index approach: exploring the relationship between service quality and customer satisfaction in the hotel industry. Nigeria.
2. Danh, N. T. (2018). Các yếu tố ảnh hưởng đến chất lượng dịch vụ lưu trú của hệ thống khách sạn 3-5 sao tại TP Hồ Chí Minh. Hà Nội.
3. Edmundas Jasinskas , Dalia Streimikerme , B. (2016). impact of hotel service quality on the loyalty of customers.
4. Giang, T. (2020). 2019 , du lịch Việt Nam đạt kỳ tích 'vàng' tăng trưởng.
5. Grant Thornton. (2018). VietNam Hotel upscale Lodging- Hotel Survey 2018.
6. Hà, L. T. (2008). Giải pháp nâng cao chất lượng dịch vụ phòng tại khách sạn Hoàng Hà. Hà Nội: Kinh tế.
7. Hunter, V., & Michl,J. (2000). Maximizing customer satisfaction and loyalty to drive growth and profitability. Velocity.
8. JulietM.Getty , RobertL.Getty. (2013). Lodging quality index assessing customer's perceptions of quality delivery .
9. parasurama A.,Zeithaml V and Berry L. (1998). A multiple-item scale for measuring consumer perceptions of service quality . Journal of Retailing.
10. Phan Chí Anh, N. N. (2013). Nghiên cứu các mô hình đánh giá chất lượng dịch vụ . Hà Nội.
11. Thanh Giang. (2019). Du lịch việt nam đạt kỳ tích 'Vàng' tăng trưởng. Hà Nội.
12. Tạp Chí Tài Chính. (2017). Một số giải pháp phát triển ngành du lịch Việt Nam. Hà Nội: Kinh tế.
13. Team Trilyo. (2018). service quality & customer satisfaction in the hotel industry.
14. Tổng Cục Thống Kê. (2019). Thông cáo báo chí về tình hình kinh tế - xã hội quý IV năm 2019. Hà Nội.
15. Principles of Marketing, Nguyen Dinh Tho-Nguyen Thi Mai Trang, 2008
16. Bui Nguyen Hung, Nguyen Thuy Quynh Loan, 2004
17. Ramaswamy, 1996
18. Philip Koler, 2002

Uwagi

1. Preface

2. Session: International Conference on Research in Management and Technovation

Typ dokumentu

Bibliografia

Identyfikator YADDA

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