The effect of work satisfaction on employee engagement

• Autorzy: Djoemadi Faizal R. , Setiawan Margono , Noermijati Noermijati , Irawanto Dodi W.

Identyfikatory

DOI

10.17512/pjms.2019.19.2.08

Warianty tytułu

PL

Wpływ satysfakcji z pracy na zaangażowanie pracowników

• Języki publikacji: EN

Abstrakty

EN

The study aims at examining the effect of work satisfaction on employee engagement. The study was conducted using the quantitative method. The population consists of the employees of telecommunication network providers in the industry. The numbers of employees eligible to be included in the population were 14,000 people (2015), which came from various managerial levels. Upon restricting the population three managerial levels, including senior leaders, line managers, and supervisors, the number went down to 8,064 people. For the study, samples of 100 respondents were chosen using multistage-random sampling. The data were processed using the Structural Equation Modeling (SEM) method. The results of the study showed that in telecommunication network providers, work satisfaction could increase employee engagement. Work condition was the dominant driver in increasing employee engagement, followed by work relationship and promotion. Work conditions include work security, work comfort, stress levels, working hours, and management policies. These aspects could provide the highest support in shaping employee engagement. The results of this study provide an implication for telecommunication network providers in Indonesia, which is that employee engagement was mainly driven by employee satisfaction with their work condition, work relationship, and promotion.

PL

Badanie ma na celu analizę wpływu satysfakcji z pracy na zaangażowanie pracowników. Badanie przeprowadzono metodą ilościową. Próbka składa się z pracowników dostawców sieci telekomunikacyjnych. Liczba pracowników kwalifikujących się do włączenia do populacji wynosiła 14 000 osób (2015 r.), które pochodziły z różnych poziomów kierowniczych. Po ograniczeniu populacji do trzech poziomów kierowniczych, w tym wyższych rangą liderów, menedżerów liniowych i nadzorców, liczba ta spadła do 8 064 osób. Do badania wybrano próbki 100 respondentów przy użyciu wielostopniowego losowego pobierania próbek. Dane zostały przetworzone przy użyciu metody Modelowania Równań Strukturalnych (SEM). Wyniki badania wykazały, że w przypadku dostawców telekomunikacyjnych zadowolenie z pracy może zwiększyć zaangażowanie pracowników. Stan pracy był dominującym czynnikiem zwiększającym zaangażowanie pracowników, a następnie stosunki pracy i awans. Warunki pracy obejmują bezpieczeństwo pracy, komfort pracy, poziom stresu, godziny pracy i zasady zarządzania. Te aspekty mogą zapewnić najwyższe wsparcie w kształtowaniu zaangażowania pracowników. Wyniki tego badania dostarczają implikacji dla dostawców sieci telekomunikacyjnych w Indonezji, a mianowicie, że zaangażowanie pracowników było głównie spowodowane satysfakcją pracowników z ich warunków pracy, stosunków pracy i promocji.

Słowa kluczowe

EN

employee engagement; work satisfaction; telecommunication

PL

zaangażowanie pracowników; zadowolenie z pracy; telekomunikacja

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2019
• Tom: Vol. 19, No. 2
• Strony: 101--111
• Opis fizyczny: Bibliogr. 27 poz., rys., tab.

Twórcy

autor

Djoemadi Faizal R.

• Economics and Business Faculty, Brawijaya University, Malang, Indonesia

autor

Setiawan Margono

• Economics and Business Faculty, Brawijaya University, Malang, Indonesia

autor

Noermijati Noermijati

• Economics and Business Faculty, Brawijaya University, Malang, Indonesia

autor

Irawanto Dodi W.

• Economics and Business Faculty, Brawijaya University, Malang, Indonesia

Bibliografia

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Uwagi

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2019).