The quality and safety of health care services

• Autorzy: Nadziakiewicz Małgorzata , Mikolajczyk Alina

Identyfikatory

DOI

10.1515/mspe-2019-0017

• Języki publikacji: EN

Abstrakty

EN

This article presents the quality, safety and assessment system as the important tools to supervise the health care organization. Quality is the sum of the properties and characteristics of a product, process or service that is appropriate to meet the complex requirements. In the case of health care is difficult to valuate quality, the universal indicators become useful tool. The development of quality indicators requires collecting of data and their proper processing. The high quality of medical services requires continuous improvement and adaptation to patients’ needs. The quality indicators, for example, refer directly to the effects of therapy and are used to measure the success or failure of the applied therapeutic methods. Measuring the results of activities indicates only the level of quality of the services provided. The data helps to analyze information and improve the quality and safety of health care services.

Słowa kluczowe

EN

quality; security; health care; assessment; management

• Wydawca: STE GROUP
• Czasopismo: Management Systems in Production Engineering
• Rocznik: 2019
• Tom: nr 2 (27)
• Strony: 100--104
• Opis fizyczny: Bibliogr. 17 poz., rys., tab.

Twórcy

autor

Nadziakiewicz Małgorzata

• Silesian University of Technology Faculty of Organization and Management Department of Applied Social Science ul. Roosevelta 26, Zabrze, Poland

autor

Mikolajczyk Alina

• ECC, Educational and Communication Consulting, Inc. 5310 N. Harlem Avenue, Chicago, USA

Bibliografia

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Uwagi

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2019).