The structure of the system of processing citizens’ appeals

• Autorzy: Markovets O. , Dumanskyi N.
• Języki publikacji: EN

Abstrakty

EN

This article describes the features of interaction with public authorities. A realization of citizen appeal processing system and defines its mission. Posted scheme of the system processing of citizens. Detailed description of its components and functions as well as features of the program realization is given. Summarizing the existing regulations and experience of interaction with public authorities is described. Depending on the specifics of each of stages of system creation is given. For accounting and analysis of applications of citizens is designed database structure.

Słowa kluczowe

EN

online community; appeal; post; citizen appeals processing; database

PL

społeczność internetowa; odwołania; poczta; proces odwołań obywatelskich; baza danych

• Wydawca: Polish Academy of Sciences, Branch in Lublin
• Czasopismo: ECONTECHMOD : An International Quarterly Journal on Economics of Technology and Modelling Processes
• Rocznik: 2017
• Tom: Vol. 6, No 2
• Strony: 33--38
• Opis fizyczny: Bibliogr. 14 poz., rys.

Twórcy

autor

Markovets O.

• Lviv Polytechnic National University, Lviv, Ukraine

autor

Dumanskyi N.

• Lviv Polytechnic National University, Lviv, Ukraine

Bibliografia

• 1. Kacem R. Belkaroui, D. Jemal, H. Ghorbel, R. Faiz, and I. H. Abid 2016, “Towards Improving e-Government Services Using Social Media-Based Citizen’s Profile Investigation,” =, 9th International Conference on Theory and Practice of Electronic Governance (Icegov), Proceedings Paper, 2016, рр. 187–190 (in English).
• 2. Gronlund and I. Susha 2012, “A Communication Genre Perspective on e-Petitioning: The Case of the Citizens’ Initiative” Electronic Participation, Epart, Proceedings Paper, Vol. 7444, 2012, рр. 37–48 (in English).
• 3. Alzahrani L., Al-Karaghouli W. and Weerak= kody V. 2017, “Analysing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework”, International Business Review, Review, Vol. 26, No. 1, Feb 2017, рр. 164–175 (in English).
• 4. Venkatesh V., J. Thong Y. L., Chan F. K. Y. and Hu P. J. H. 2016, “Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust”, Information Systems Research, Article, Vol. 27, No. 1, Mar 2016, рр. 87–111 (in English).
• 5. Serenok A. Klimushyn P. “E-governance in the information society” [monograph], 2010, 312 p.
• 6. Markovets O., Peleschyshyn A. 2015, “Modeling of Citizen Claims Processing by Means of Queuing System”, International Journal of Computer Science and Business Informatics (IJCSBI), Vol. 15, No. 1, January 2015, рр. 36–46 (in English).
• 7. Markovets O. 2014 “Background modeling the processing of electronic applications in the university”. Proceedings of the XIIth International Conference “Modern Problems of Radio Engineering, Telecommunications and Computer Science” (TCSET’2014). Lviv, 2014, рр. 393.
• 8. Fedushko S., Syerov Yu. and Korzh R. 2016, “Validation of the user accounts personal data of online academic community” IEEE XIIIth Intern. Conf. “Modern Problems of Radio Engineering, Telecommunications and Computer Science”, Lviv- Slavske, February 23–26, 2016, рр. 863–866.
• 9. Fedushko S. 2016, “Development of verification system of socio-demographic data of virtual community member” Radio Electronics Computer Science Control, Article, No. 3, 2016, рр. 87–92.
• 10. Markovets О. 2013 “Methods of determining performer of electronic requests processing”. Proceedings of the II International Scientific and Technical Conference “Information, communication, society ICST-2013”, 2013, рр. 148–149
• 11. Markovets O., Korzh R., Yarka U.2013 “Research of means used in communication of Internet users with local authorities”. Eastern-European Journal of Enterprise Technologies, 2013, Vol. 3, Issue 9 (63), рр. 38–41.
• 12. Syerov Y., Trach O., Fedushko S. 2016, “Effect of Implementation of improved Methods of the Life Cycle Stages Organisation to the Online Community Management”, International Journal of Computational Research and Development, Vol. 1, Issue 1, рр. 1–5.
• 13. Fedushko S. 2014 “Development of a software for computer-linguistic verification of socio-demographic profile of web-community member”, Webology, Vol. 11 (2), www.webology.org/2014/v11n2/a126.pdf
• 14. Markovets O., Olijnuk I. 2014. “Modeling of electronic processing of appeals to local authorities by means of GPSS based on consolidated information” // Journal of Lviv Polytechnic National University. Department of Information Systems and Networks, No. 783, рр. 385–397.

Uwagi

Opracowanie ze środków MNiSW w ramach umowy 812/P-DUN/2016 na działalność upowszechniającą naukę (zadania 2017).