Safety of online shopping according to customers

• Autorzy: Ingaldi Manuela , Brožova Silvie

Identyfikatory

DOI

10.2478/czoto-2020-0010

• Języki publikacji: EN

Abstrakty

EN

Customers are more and more deciding to use various types of services via Internet. They make very often different types of purchases. E-commerce is becoming more and more popular and developed. Unfortunately, according to customers, online shopping is not free from problems. Customers are afraid that the ordered goods will not be sent to them, will not meet their expectations, or will be destroyed during transport. An important aspect is also the payment method for this type of shopping. Customers often prefer to pay more to use the option of payment on delivery to avoid losing money if the ordered goods do not be delivered to them. The purpose of the paper is to analyze the safety of services offered via Internet. In the research the customers of different e-shops expressed their opinion on problems that may affect the safety of the offered services. Thanks to the research, it was possible to identify risk areas in accordance with the opinion of customers.

Słowa kluczowe

EN

services; safety; e-commerce; customers' opinions

PL

usługi; e-commerce; handel elektroniczny; zakupy online

• Wydawca: De Gruyter
• Czasopismo: System Safety : Human - Technical Facility - Environment
• Rocznik: 2020
• Tom: Vol. 2, nr 1
• Strony: 73--81
• Opis fizyczny: Bibliogr. 28 poz., rys., tab.

Twórcy

autor

Ingaldi Manuela

• Czestochowa University of Technology, Poland

autor

Brožova Silvie

• VŠB-Technical University of Ostrava, Czech Republic

Bibliografia

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2020).