Key challenges and threats for operators of the 112 emergency number during the COVID-19 pandemic on the example of the Mazowieckie Voivodeship

• Autorzy: Nepelski Mariusz , Gwadera Izabela , Łożyńska Martyna , Stankiewicz Karolina , Fronczak Natalia , Żyszkiewicz Łukasz

Identyfikatory

DOI

10.5604/01.3001.0054.5448

• Języki publikacji: EN

Abstrakty

EN

The article attempts to analyze emergency calls to the 112 number and demonstrate the challenges and threats faced by the 112 operators in the Mazowieckie Voivodeship during the COVID-19 pandemic, a disease caused by the SARS-CoV-2 coronavirus. The research focuses on changes in the type of calls, an increase in the number of calls and other difficulties that operators have had to face. The analysis is based on data from the period of 2017 to 2022, particularly highlighting the new challenges caused by the pandemic, such as handling requests connected with COVID-19. The authors draw attention to the important role of operators in public health protection and their exposure to stress in difficult working conditions. The study aims to understand the burden on the emergency notification system in the context of the pandemic and to highlight the role of operators in this process.

Słowa kluczowe

EN

security; civil protection; rescue; emergency number; 112 operators; COVID-19 pandemic; Emergency Notification Centre

• Wydawca: Szkoła Główna Służby Pożarniczej
• Czasopismo: Zeszyty Naukowe SGSP / Szkoła Główna Służby Pożarniczej
• Rocznik: 2024
• Tom: Nr 90 (tom 2)
• Strony: 57--66
• Opis fizyczny: Bibliogr. 20 poz., rys., tab.

Twórcy

autor

Nepelski Mariusz

• Fire Academy, Warsaw, Poland

• https://orcid.org/0000-0002-4183-8809

autor

Gwadera Izabela

• student of Fire Academy, Warsaw, Poland

autor

Łożyńska Martyna

• student of Fire Academy, Warsaw, Poland

autor

Stankiewicz Karolina

• Fire Academy, Warsaw, Poland

autor

Fronczak Natalia

• student of Fire Academy, Warsaw, Poland

autor

Żyszkiewicz Łukasz

• student of Fire Academy, Warsaw, Poland

Bibliografia

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa nr POPUL/SP/0154/2024/02 w ramach programu "Społeczna odpowiedzialność nauki II" - moduł: Popularyzacja nauki (2025).