A Proposal of a Multi-Faced Approach for Building a Knowledge Management-Based Strategy in Small and Medium Companies

• Autorzy: Hatowska-Życka Dorota , Kluczek Aldona , Bagiński Jan

Identyfikatory

DOI

10.12913/22998624/150238

• Języki publikacji: EN

Abstrakty

EN

At the present time, with continuous market changes, customer satisfaction and meeting the needs of employees are the most important factors for building managerial systems and implementing of the strategy in many companies. The goal of this paper is to develop a multi-faced knowledge management-based strategy combining analytical and qualitative methods and processes for small and medium enterprises (SMEs) that managers can use to achieve strategic performance goals in their organizations. Various methods with the currently used modern technologies and a developed organizational culture make up the knowledge management system as a method inspired by the leadership, focused primarily on customer satisfaction and meeting the needs of employees. A multi-faced approach for building knowledge management-based strategy in small and medium companies is developed. It is based on practical experience and a research literature background incorporating implemented technologies and tools in quality environment with the usage of knowledge management. This research depicts a proposal of knowledge management-based strategy as a response to the lack of studies that address the knowledge management in building strategy in SME. Furthermore, this approach enhances the existing literature, giving insight in the collection of current business models.

Słowa kluczowe

EN

knowledge management; strategy; multifaced strategy approach; SME; small medium sized enterprises; small enterprise; medium enterprise

• Wydawca: Lublin University of Technology ; Polish Society of Ecological Engineering (PTIE), Branch of PTIE in Lublin
• Czasopismo: Advances in Science and Technology. Research Journal
• Rocznik: 2022
• Tom: Vol. 16, no 3
• Strony: 245--257
• Opis fizyczny: Bibliogr. 36 poz., fig., tab.

Twórcy

autor

Hatowska-Życka Dorota

• Department of Management, Warsaw University, 1/3 Szturmowa St., 02-678 Warsaw, Poland

• https://orcid.org/0000-0001-5516-7156

autor

Kluczek Aldona

• Warsaw University of Technology, Faculty of Mechanical and Industrial Engineering, 86 Narbutta St., 02-524 Warsaw, Poland

• https://orcid.org/0000-0002-0156-4604

autor

Bagiński Jan

• Warsaw University of Technology, Faculty of Mechanical and Industrial Engineering, 86 Narbutta St., 02-524 Warsaw, Poland

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Uwagi

Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2022-2023).