Exploring levels of ICT adoption and sustainable development – the case of Polish enterprises

• Autorzy: Ziemba Ewa

Identyfikatory

DOI

10.15439/2019F145

• Konferencja: Federated Conference on Computer Science and Information Systems (14 ; 01-04.09.2019 ; Leipzig, Germany)
• Języki publikacji: EN

Abstrakty

EN

This study is a part research on the effect of information and communication technologies (ICT) adoption on sustainable development in the enterprises' context [1]--[3]. Its main purpose is to identify parameters stimulating the progress of ICT adoption and sustainable development and assess the two constructs based on these parameters. The identified parameters of ICT adoption are grouped into four categories i.e., ICT outlay, information culture, ICT management, and ICT quality, whereas the parameters of sustainable development are classified into ecological, economic, socio-cultural, and political sustainability categories. This study employs a quantitative approach and descriptive statistics are employed to evaluate the levels of ICT adoption and sustainable development. The survey questionnaire was used and data collected from 394 enterprises were analyzed. The research findings reveal that digital and socio-cultural competences of employees and managers, financial capabilities ensuring ICT projects as well as law regulations associated with ICT adoption, and information security were at the highest level within enterprises. However, the lowest level was specific for BI and ERP system adoption as well as the adoption of latest management concepts and the exploitation of synergies between national ICT projects and own ones. Moreover, the improvement of efficiency and effectiveness of customer services, better and more efficient organization of work, the enhancement of customer satisfaction and loyalty as well as the increase of new customers and markets as a result of ICT adoption were at the highest level within enterprises. However, the lowest level was specific for enterprises' participation in the democratic public decision-making as well as energy savings and environmental protection. This study advances ongoing research on ICT adoption and sustainable development by exploring parameters which can be used to describe and assess the levels of ICT adoption and sustainable development in the context of enterprises. Moreover, these parameters help clarify areas that need further improvement and stimulate the progress of ICT adoption and sustainable development.

Słowa kluczowe

EN

cultural aspect; customer satisfaction; customer service; data analysis; information management; innovation management; knowledge management; organisational aspect; politics; strategic planning; sustainable development

PL

aspekt kulturowy; satysfakcja konsumenta; obsługa klienta; analiza danych; zarządzanie informacją; zarządzanie innowacjami; zarządzanie wiedzą; aspekt organizacyjny; polityka; planowanie strategiczne; rozwój zrównoważony

• Wydawca: Polskie Towarzystwo Informatyczne
• Czasopismo: Annals of Computer Science and Information Systems
• Rocznik: 2019
• Tom: Vol. 18
• Strony: 579--588
• Opis fizyczny: Bibliogr. 50 poz., tab.

Twórcy

autor

Ziemba Ewa

• University of Economics in Katowice, 1 Maja 50, 40-287 Katowice, Poland

Bibliografia

• 1. E. Ziemba, “The contribution of ICT adoption to the sustainable information society,” Journal of Computer Information Systems, vol. 59, issue 2, pp. 116–126, 2019, https://doi.org/10.1080/08874417.2017.1312635.
• 2. E. Ziemba, “The ICT adoption in enterprises in the context of the sustainable information society,” in Proceedings of the 2017 Federated Conference on Computer Science and Information Systems FedCSIS, M. Ganzha, L. Maciaszek, and M. Paprzycki, Eds., Czech Technical University in Prague, Prague, September 3-6, 2017, p. 1031–1038. https://doi.org/10.15439/2017F89.
• 3. E. Ziemba, “Synthetic indexes for a sustainable information society: Measuring ICT adoption and sustainability in Polish enterprises,” in Information technology for management: Ongoing Research and Development, E. Ziemba, Ed. Lecture Notes in Business Information Processing, vol. 311, pp. 151–169, 2018. https://doi.org/10.1007/978-3-319-77721-4_9.
• 4. S. Sala, F. Farioli, and A. Zamagni, “Progress in sustainability science: lessons learnt from current methodologies for sustainability assessment: Part 1,” The International Journal of Life Cycle Assessment, vol. 18, no 781, pp. 1653–1672, 2012. https://doi.org/10.1007/s11367-012-0508-6.
• 5. M. Missimer, K.H. Robèrt, and G. Broman, “A strategic approach to social sustainability-Part 2: A principle-based definitions,” Journal of Cleaner Production, vol. 149, no 1, pp. 42–52, 2017. https://doi.org/10.1016/j.jclepro.2016.04.059.
• 6. T. Schauer, The sustainable information society – vision and risks. Vienna: The Club of Rome – European Support Centre, 2003.
• 7. J. Servaes and N. Carpentier, Eds. Towards a sustainable information society. Deconstructing WSIS. Portland: Intellect, 2006.
• 8. E. Ziemba, Eds. Towards a sustainable information society: People, business and public administration perspectives. Newcastle upon Tyne: Cambridge Scholars Publishing, 2016.
• 9. T. Bisk and P. Bołtuć, “Sustainability as growth,” in Technology, society and sustainability. Selected concepts, issues and cases, ed. L.W. Zacher, Ed. Cham: Springer, 2017, pp. 239–250. https://doi.org/10.1007/978-3-319-47164-8_16.
• 10. A. Grunwald, “Technology assessment and policy advice in the field of sustainable development,” in Technology, society and sustainability. Selected concepts, issues and cases, L.W. Zacher, Ed. Cham: Springer, 2017, pp. 203–221. https://doi.org/10.1007/978-3-319-47164-8_14.
• 11. L. M. Hilty and B. Aebischer, “ICT for sustainability: An emerging research field,” Advances in Intelligent Systems and Computing, vol. 310, pp. 1–34, 2015.
• 12. L. M. Hilty and M. D. Hercheui, “ICT and sustainable development, What kind of information society?,” in What kind of information society? Governance, virtuality, surveillance, sustainability, resilience, Proceedings of 9th IFIP TC 9 International Conference, HCC9, and 1st IFIP TC 11 International Conference, J. Berleur, M.D. Hercheui, and L.M. Hilty, Eds., Brisbane. September 20-23, 2010, p. 227–235.
• 13. J. W. Houghton, “ICT and the environment in developing countries: A review of opportunities and developments,” in What kind of information society? Governance, virtuality, surveillance, sustainability, resilience, Proceedings of 9th IFIP TC 9 International Conference, HCC9, and 1st IFIP TC 11 International Conference, J. Berleur, M.D. Hercheui, and L.M. Hilty, Eds., Brisbane, September 20-23, 2010, p. 236–247.
• 14. R.T. Watson, M.C. Boudreau, A.J. Chen, and M. Huber, “Green IS: Building sustainable business practices,” in Information systems, R.T. Watson, Ed. Athens: Global Text Project, 2008, pp. 247–261.
• 15. V. Kodakanchi, E. Abuelyaman, M.H.S. Kuofie, and J. Qaddour, “An economic development model for IT in developing countries,” The Electronic Journal of Information Systems in Developing Countries, vol. 28, no 7, pp. 1–9, 2006.
• 16. M.G. Guillemette and G. Paré, “Toward a new theory of the contribution of the IT function in organizations,” MIS Q, (36:2), 2012, pp. 529–551.
• 17. ITU, Measuring the Information Society Report. Geneva: International Telecommunication Union, 2017. https://www.itu.int/en/ITU- D/Statistics/Documents/publications/misr2017/MISR2017_Volume1.pdf (accessed: 12th April 2019).
• 18. WEF, Networked Readiness Index. World Economic Forum, 2019. http://reports.weforum.org/global-information-technology-report-2016/networked-readiness-index/ (accessed: 12th April 2019).
• 19. Eurostat, Sustainable development in the European Union. Monitoring report on progress. Towards the SDGS in an EU context. Luxembourg: Publications Office of the European Union, 2018. https://ec.europa.eu/eurostat/documents/3217494/9237449/KS-01-18-656-EN-N.pdf/2b2a096b-3bd6-4939-8ef3-11cfc14b9329 (accessed: 12th April 2019).
• 20. OECD, Measuring distance to the SDG targets. An assessment of where OECD countries stand. OECD, 2017. https://www.oecd.org/sdd/OECD-Measuring-Distance-to-SDG-Targets.pdf (accessed: 12th April 2019).
• 21. WCED, Our common future. New York: Oxford University Press, 1987.
• 22. New Oxford American Dictionary, https://en.oxforddictionaries.com/definition/sustainable (accessed: 12th April 2019).
• 23. P. Becker, Sustainability Science. Managing Risk and Resilience for Sustainable Development. Elsevier B.V., 2014. https://doi.org/10.1016/B978-0-444-62709-4.00005-1.
• 24. M. Zemigala, “Tendencies in research on sustainable development in management sciences,” Journal of Cleaner Production, vol. 218, pp. 796-809, 2019. https://doi.org/10.1016/j.jclepro.2019.02.009.
• 25. R. Axelsson, P. Angelstam, E. Degerman, S. Teitelbaum, K. Andersson, M. Elbakidze, and M.K. Drotz, “Social and cultural sustainability: Criteria, indicators, verifier variables for measurement and maps for visualization to support planning,” AMBIO, vol. 42, pp. 215–228, 2013. https://doi.org/10.1007/s13280-012-0376-0.
• 26. K. Soini and J. Dessein J. “Culture-sustainability relation: Towards a conceptual framework”, Sustainability, vol. 8, no. 2, paper 167, 2016. https:/doi.org/10.3390/su8020167.
• 27. R. Khan, “How frugal innovation promotes social sustainability,” Sustainability, vol. 8, no 10, paper 1034, 2016. https://doi.org/10.3390/su8101034
• 28. A.H. Huang, “A model for environmentally sustainable information systems development,” Journal of Computer Information Systems, vol. 49, no 4, pp. 114–121, 2009.
• 29. B. Moldan, S. Janoušková, and T. Hák, “How to understand and measure environmental sustainability: Indicators and targets,” Ecological Indicators, vol. 17, pp. 4–13, 2012.
• 30. M.G. Guillemette and G. Paré, “Transformation of the information technology function in organizations: A Case study in the manufacturing sector,” Canadian Journal of Administrative Sciences, vol. 29, pp. 177–190, 2012.
• 31. T. Hameed, ICT as an enabler of socio-economic development. Daejeon: Information & Communications University, 2015, http://www.itu.int/osg/spu/digitalbridges/materials/hameed-paper.pdf, (accessed: 12th June 2016).
• 32. B. Donnellan, C. Sheridan, and E. Curry, “A capability maturity framework for sustainable information and communication technology,” IT Professional, vol. 13, no 1, pp. 33–40, 2011.
• 33. P. Palvia, N. Baqir, and H. Nemati, “ICT for socio-economic development: A citizens’ perspective,” Information & Management, vol.55, pp. 160–176, 2018. https://doi.org/10.1016/j.im.2017.05.003
• 34. N. Roztocki and H.R. Weistroffer, “Conceptualizing and researching the adoption of ict and the impact on socioeconomic development,” Information Technology for Development, vol. 22, no. 4, pp. 541–549, 2016. http://dx.doi.org/10.1080/02681102.2016.1196097
• 35. E. Curry and B. Donnellan, “Understanding the maturity of sustainable ICT,” in Green business process management – Towards the sustainable enterprise, J. vom Brocke, S. Seidel, and J. Recker, Eds. Berlin: Springer, 2012, pp. 203–216.
• 36. R. Ryssel, T. Ritter, and H.G. Gemunden, “The impact of information technology deployment on trust, commitment and value creation in business relationships,” Journal of Business & Industrial Marketing, vol. 19, no. 3, pp. 197–207, 2004.
• 37. S. Reino, A.J. Frew, and C. Albacete‐Sáez, “ICT adoption and development: issues in rural accommodation,” Journal of Hospitality and Tourism Technology, vol. 2, issue 1, pp. 66–80, 2011. https://doi.org/10.1108/17579881111112421
• 38. G. Battisti, and P. Stoneman, “Inter- and intra-firm effects in the diffusion of new process technology,” Research Policy, vol. 32, no. 9, pp. 1641–55, 2003.
• 39. T. Niebel, “ICT and economic growth – Comparing developing, emerging and developed countries,” World Development, vol. 104, pp. 197–211, 2018. https://doi.org/10.1016/j.worlddev.2017.11.024.
• 40. K.M. Vu, 2013. Information and communication technology (ICT) and Singapore’s economic growth,” Information Economics and Policy, vol. 25, pp. 284–300, 2013. http://dx.doi.org/10.1016/j.infoecopol.2013.08.002
• 41. EITO, The impact of ICT on sustainable development. European Information Technology Observatory and Forum for the Future, 2002. http://homepage.cs.latrobe.edu.au/sloke/greenIT/eito_forum_2002.pdf (accessed: 12th April 2019).
• 42. P.R. Hinton, C. Brownlow, I. McMurvay, and B. Cozens, SPSS Explained. East Sussex: Routledge, 2004.
• 43. D. Gefen and D. Straub, “A practical guide to factorial validity using PLS-graph: Tutorial and annotated example,” Communications of the Association for Information Systems, vol. 16, no 5, pp. 91–109, 2005.
• 44. J. Hulland, “Use of Partial Least Squares (PLS) in strategic management research: A review of four recent studies,” Strategic Management Journal, vol. 20, no 2, p. 195–204, 1999.
• 45. T.A. Brown, Confirmatory factor analysis for applied research. Guilford Press, 2006.
• 46. ŚCSI, Strategia rozwoju społeczeństwa informacyjnego województwa śląskiego do roku 2015 [Strategy of information society development in Upper Silesia region]. Katowice: Śląskie Centrum Społeczeństwa Informacyjnego, 2009, http://www.e-slask.pl/article/strategia_rozwoju_spoleczenstwa_informacyjnego_wojewodztwa_slaskiego_do_roku_2015, (accessed: 12th June 2016).
• 47. J. Collis and R. Hussey, Business research. A practical guide for undergraduate and postgraduate students. New York: Palgrave Macmillan, 2003.
• 48. D. Gilliland and V. Melfi, “A note on confidence interval estimation and margin of error,” Journal of Statistics Education, vol. 18, no 1, pp. 1–8 (2010). www.amstat.org/publications/jse/v18n1/gilliland.pdf (accessed: 19th April 2019).
• 49. R.J. Thornton and J.A. Thornton, “Erring on the margin of error,” Southern Economic Journal, vol. 71, no. 1, pp. 130–135, 2004. https://www.jstor.org/stable/4135315.
• 50. E. Ziemba, Eds. Czynniki sukcesu i poziom wykorzystania technologii informacyjno-komunikacyjnych w Polsce [Success factors for and level of ICT adoption in Poland]. Warsaw: CeDeWu, 2015.

Uwagi

1. Track 4: Information Systems and Technologies

2. Technical Session: 17th Conference on Advanced Information Technologies for Management

3. Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2020).