Evaluation of the critical success factors in the implementation of knowledge management using fuzzy ANP and fuzzy DEMATEL techniques. A case study of the Tehran fire department

• Autorzy: Afsari M. , Vasigh H. J.

Identyfikatory

DOI

10.21008/j.0239-9415.2017.075.01

Warianty tytułu

PL

Ocena krytycznych czynników sukcesu w realizacji zarządzania wiedzą z wykorzystaniem metod rozmytych ANP i DEMATEL. Studium przypadku: straż pożarna w Teheranie

• Języki publikacji: EN

Abstrakty

EN

Today, knowledge and information are considered as determining factors in the success and competitiveness of organizations. Products and services of those businesses that can efficiently obtain knowledge in organization and use it in business processes will have a competitive advantage on the market. In this study, the fuzzy DEMATEL technique was used to examine the causal relationships between factors affecting the implementation of knowledge management, and the fuzzy ANP technique was used to determine the priority of factors. The case study in this research is of the Tehran Fire Department (TFD). The results showed that during the implementation of the fuzzy DEMATEL method, "specified strategies and objectives in the use of knowledge management" was the most influential factor and the factor of "designing effective processes to apply KM" was the most impressible one. Finally, using fuzzy ANP, “strategies and specific objectives in the use of knowledge management” was determined as the most important factor.

PL

Dziś wiedza i informacja są uważane za czynniki decydujące o sukcesie i konkurencyjności organizacji. Produkty i usługi firm, które mogą skutecznie zdobywać wiedzę w organizacji i wykorzystywać je w procesach biznesowych, będą miały przewagę konkurencyjną na rynku. W badaniu zastosowano techniki rozmyte DEMATEL w celu zbadania zależności przyczynowych między czynnikami wpływającymi na wdrożenie zarządzania wiedzą i techniki rozmytej ANP w celu określenia priorytetu czynników. Studium przypadku w tym badaniu jest Straż Pożarna w Teheranie. Wyniki wykazały, że w trakcie wdrażania metody rozmytej DEMATEL za najistotniejszy czynnik uznano "strategie i cele w zarządzaniu wiedzą", a czynnik "projektowanie skutecznych procesów stosujących KM" był najbardziej wrażliwy. Ostatecznie, przy użyciu metody rozmytej ANP, za najważniejszy uznano czynnik strategii i celów w zakresie zarządzania wiedzą.

Słowa kluczowe

EN

KM; fuzzy DEMATEL; fuzzy ANP; Tehran Fire Department (TFD)

PL

KM; DEMATEL; ANP; Straż Pożarna w Teheranie

• Wydawca: Wydawnictwo Politechniki Poznańskiej
• Czasopismo: Zeszyty Naukowe Politechniki Poznańskiej. Organizacja i Zarządzanie
• Rocznik: 2017
• Tom: Nr 75
• Strony: 7--24
• Opis fizyczny: Bibliogr. 25 poz., tab.

Twórcy

autor

Afsari M.

• PhD student in Mechanical Engineering, Hannover, Germany

autor

Vasigh H. J.

• Industrial Management, Tehran, Iran

Bibliografia

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Uwagi

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2018).