Stakeholder Satisfaction: Research Evaluation of Marine Engineering Cadets’ Performance at Maritime University, Philippines

• Autorzy: Alimen R. A. , Gayo M. , Jaleco V. B.
• Języki publikacji: EN

Abstrakty

EN

This study was conducted to determine the level of stakeholder satisfaction and gather qualitative views and ideas among twenty five (25) company partners - crew managers, personnel managers, training directors of the different shipping companies based in Manila, Philippines. These company-partners are directly involved in the evaluation of performance of marine engineering cadets, specifically of the Marine Engineering Department, John B. Lacson Foundation Maritime University-Molo, Iloilo City. The Perfor-mance Prism (PP) Theory was used in this study as theoretical framework to measure stakeholder satisfaction of different company partners. This is an innovative performance measurement and performance management framework of the second generation. Employing quantitative-qualitative method of analyzing the obtained data, the study entailed three phases, namely: (1) survey personally administered by the researchers, (2) the personal interview with the stakeholders, and (3) analysis of the results of the survey using descriptive statis-tical methods such as the mean, frequency count, and percentage. The information gathered through the inter-views was used to validate the results by quantitative data analysis. The data-gathering instrument was the “Stakeholder Satisfaction Survey.” Quantitative results revealed that the stakeholder satisfaction level was “moderately high” among marine engineering cadets in terms of communication, professionalism and trust-worthiness, communication, discipline, loyalty, consistency of performance, leadership skills, honesty, industry, social responsibility, and initiative to be satisfactory. The different comments, remarks, suggestions, and responses derived from the interviews were used also in the study as qualitative data to enhance and validate the quantitative data. Furthermore, the qualitative views of the respondents were used to suggest some improvements and innovations in the learning process at Marine Engineering Department of Maritime Universi-ty (JBLFMU-Molo, Iloilo City), Philippines.

Słowa kluczowe

EN

Maritime Education and Training (MET); stakeholder satisfaction; Marine Engineering Cadets; MET System in the Philippines; Crew Resource Management, Crewing; Personnel Manager; Marine Engineering

• Wydawca: Faculty of Navigation, Gdynia Maritime University
• Czasopismo: TransNav : International Journal on Marine Navigation and Safety of Sea Transportation
• Rocznik: 2010
• Tom: Vol. 4, no. 3
• Strony: 345--350
• Opis fizyczny: Bibliogr. 11 poz., rys., tab.

Twórcy

autor

Alimen R. A.

• John B. Lacson Foundation Maritime University-Molo, Iloilo City, Philippines

autor

Gayo M.

• John B. Lacson Foundation Maritime University-Molo, Iloilo City, Philippines

autor

Jaleco V. B.

• John B. Lacson Foundation Maritime University-Molo, Iloilo City, Philippines

Bibliografia

• 1 Australian Quality Council. (2002). Australian Business, Ex-cellence Framework 2002, AQC, Sydney.
• 2 Bayley, S. (2001). ‘Measuring customer satisfaction: compar-ing traditional and latent trait approaches using the Auditor-General’s client survey’, Evaluation Journal of Australasia, vol. 1, no. 1, March 2001, pp. 8–18.
• 3 Brooks, M., Milne, C., and Johansson, K. (2002). Using Stake-holder Research in the Evaluation of Organizational Per-formance.
• 4 CranfieldUniversity. (http://www.12manage.com/methods_performance_prism.httml).
• 5 Chennell, A.F. et al. (2000). ‘OPM: a system for organizational performance measurement’, Proceedings of Performance Measurement: Past, Present and Future, University of Cambridge, Cambridge, 19–21 July.
• 6 Commonwealth Department of Finance and Administration (2000). The Outcomes & Outputs Framework: Guidance Document, Canberra, November.
• 7 Fletcher, A., J. Guthrie, P. Steane, G. Roos and S Pike. (2003). Mapping stakeholder perceptions for a third sector organi-zation. Journal of Intellectual Capital 4(4): 505 – 527.
• 8 Kaplan, R. & Norton, D. ( 1996). The Balanced Scorecard: translating strategy into action, Harvard Business School, Boston, Massachusetts.
• 9 Mitchell, R. K., B. R. Agle, and D.J. Wood. (1997). "Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of Who and What really Counts." Academy of Management Review 22(4): 853 - 888.
• 10 Patton, M.Q. (1990). Qualitative evaluation and research meth-ods. Newbury Park,CA: Sage.
• 11 Savage, G. T., T. W. Nix, Whitehead and Blair. (1991). Strate-gies for assessing and managing organizational stakehold-ers. Academy of Management Executive 5(2): 61 – 75.