Tytuł artykułu
Autorzy
Identyfikatory
Warianty tytułu
Energy bankruptcy. The burnout syndrome
Języki publikacji
Abstrakty
Przeciętny Polak pracuje 500 godzin więcej w skali roku od obywatela Holandii czy Niemiec. Problem wypalenia zawodowego jest coraz bardziej dostrzegany przez organizacje z różnych gałęzi usług i przemysłu. W potocznym znaczeniu wypaleniem nazywane są negatywne zjawiska związane z pracą, które jednak nim nie są. Wypalenie zawodowe sklasyfikowane jest w Międzynarodowej Statystycznej Klasyfikacji Chorób i Problemów Zdrowotnych (ICD-10) jako poważny problem związany z trudnościami w kierowaniu życiem i najczęściej jest skutkiem długotrwałego oraz obciążającego zasoby stresu. Styl radzenia sobie ze stresem (CISS) ma kluczowe znaczenie dla rozwoju wypalenia. Diagnoza wypalenia zawodowego (MBI) opiera się na ocenie trzech wymiarów – wyczerpania emocjonalnego, depersonalizacji oraz występowania niskich wyników w zakresie oceny swoich możliwości. W artykule przedstawione są związki wypalenia z osobowością jednostki, środowiskiem pracy, czynnikami sytuacyjnymi oraz wskazówki dotyczące profilaktyki.
An average Polish employee works 500 hours per year more than a Dutch or a German one. The problem of burnout receives an increasing amount of attention in organizations in various branches of the industry and services. Burnout is commonly and inadequatly used as a basket term for various negative phenomena related to the workplace and which, in fact, have nothing to do with it. In the International Statistical Classification of Diseases and Related Health Problems (ICD -10) burnout is classified as a serious problem related to difficulties with life managing and is mostly often caused by a prolonged and overloading amount of stress. The style of coping with stress (CISS) plays crucial role in burnout development. The diagnosis of burnout (MBI) is based on the assessment of three dimensions – emotional exhaustion, depersonalization and scoring low on the evaluation of one’s capabilities. The article presents relationships between the burnout and personality, work environment and situational factors and provides also some prevention guidelines.
Czasopismo
Rocznik
Tom
Strony
306--312
Opis fizyczny
Bibliogr. 50 poz.
Twórcy
autor
Bibliografia
- [1] Aronson, E., Wilson, T.D., Akert, R.M., Psychologia Społeczna. Serce i Umysł. Wyd. Zysk I S-ka, Poznań 1997.
- [2] Alarcon, G., Eschleman, K.J., Bowling, N.A., Relationships between personality variables and burnout: A meta-analysis. Work & Stress, (3) 2009, s. 244-263.
- [3] Arslan, R., Acar, B.N., A Research On Academics On Life Satisfaction, Job Satisfaction And Professional Burnout. The Journal of Faculty of Economics and Administrative Sciences, (3) 2013, s. 281-298.
- [4] Bakker, А. В., Schaufeli, W. В., Sixma, H. J., Bosveld, W., Van Dierendonck, D., Patient demands, lack of reciprocity, and burnout: A five year longitudinal study among general practitioners. Journal of Organizational Behavior, (21) 2000, s. 425-441.
- [5] Blom, V., Contingent self-esteem, stressors and burnout in working women and men. Work, (43) 2012, s. 123-131.
- [6] Boersma, K., Lindblom, K., Stability and change in burnout profiles over time: A prospective study in the working population. Work & Stress, (3) 2009, s. 264-283.
- [7] Bonanno, G. A., Loss, trauma, and human resilience. Have we underestimated the human capacity to thrive after extremely aversive events? American Psychologist, (1) 2004, s. 20-28.
- [8] Boswell, W. R., Boudreau, J. W., Tichy, J., The relationship between employee job change and job satisfaction: The honeymoon hangover effect. Journal of Applied Psychology, (90) 2005, s. 882-892.
- [9] Brady, B.R., Vodanovich, Rotunda, R., The Impact of Workaholism on Work-Family Conflict, Job Satisfaction and Perception of Leisure Activities. The Psychologist-Manager Journal, (11) 2008, s. 241-263.
- [10] Brett, J.M., Stroh, L.K., Working 61 plus hours per week: Why do managers do it? Journal of Applied Psychology, (88) 2003, s. 67-78.
- [11] Brown, L.A., Roloff, M.E., Extra-Role Time, Burnout. And Commitment: The Power of Promises Kept. Business Communication Quarterly, (4) 2011, s. 450-474.
- [12] Cheng, C., Assessing coping flexibility in real-life and laboratory settings: A multimethod approach. Journal of Personality and Social Psychology, (5) 2001, s. 814-833.
- [13] Castanheira, F., Chambel, M.J., Reducing Burnout In Call Centers Through HR Practices. Human Resource Management, (6) 2010, s. 1047-1065.
- [14] Dunford, B.B., Shipp, A.J., Angermeier, I., Boss, R.W. Boss, A.D., Is Burnout Static or Dynamic? A Career Transition Perspective of Employee Burnout Trajectories. Journal of Applied Psychology, (3) 2012, s. 637-650.
- [15] Fengler, J., Pomaganie męczy. Wypalenie w pracy zawodowej. GWP, Gdańsk 2001.
- [16] Gonzalez-Morales, M. G., Peiro, J. M., Rodriguez, I., Greenglass, E. R., Coping and distress in organizations: The role of gender in work stress. International Journal of Stress Management, (13) 2006, s. 228-248.
- [17] Goolsby, J.R., Rhoads, G.K., Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives. Journal of Marketing Research, (4) 1994, s. 558-569.
- [18] Hatinen, M., Makikangas, A., Kinnunen, U., Pekkonen, M., Recovery From Burnout During a One-Year Rehabilitation Intervention With Six-Month Follow-Up: Associations With Coping Strategies. International Journal of Stress Management, (4) 2013, s. 364-390.
- [19] Hetland, H., Sandal, G. M., Johnsen, Т. В., Burnout in the information technology sector: Does leadership matter? European Journal of Work and Organizational Psychology. (16) 2007, s. 58-75.
- [20] Herda, D.N., Lavelle, J.J., The Auditor-Audit Firm Relationship and Its Effect on Burnout and Turnover Intention. Accounting Horizons, (4) 2012, s. 707-723.
- [21] Hsieh, Y.H., Wang, M.L., The Moderating Role of Personality in HRM - from the Influence of Job Stress on Job Burnout Perspective. International Management Review, (2) 2012, s. 5-18,
- [22] Jenaro, C., Flores, N., Arias, В., Burnout and coping in human service practitioners. Professional Psychology: Research and Practice, (1) 2007, s. 80-87.
- [23] Khan, S., Relationship of Job Burnout and Type A Behaviour on Psychological Health among Secretaries, International Journal of Business and Management. (6) 2011, s. 31 -38.
- [24] Kozak, S., Patologie w środowisku pracy. Zapobieganie i leczenie. Wyd. Difin S.A., Warszawa 2009.
- [25) Maslach, С., Jackson, S.E., The measurement of experienced burnout. Journal of Occupational Behavior, (2) 1981, s. 99-113.
- [26] Maslach, С., Leiter. M.P., The truth about burnout: How organizations cause personal stress and what to do about it. Jossey-Bass, San Francisco 1997.
- [27] Naidoo, L.J., DeCriscio, A., Bily, H., Manipella, A., Ryan, M., Youdim, J., The 2x2 Model of Goal Orientation and Burnout: The Roleof Approach-Avoidance Dimensions in Predicting Burnout. Journal of Applied Social Psychology, (10) 2012, s. 2541-2563.
- [28] Priyadarsini, P., Maran, К., An Empirical Study on the Burnout of IT Professionals Employed for Middle East Countries. Buletinul Universitäfii Petrol - Gaze din Ploiesti, (4) 2009, s. 26-35.
- [29] Reinardy, S., Boom or Bust? U.S. Television News Industry is Booming but Burnout Looms for Some. Journal of Media Business Studies, (3) 2013, s. 23-40.
- [30] Robinson, B.E., Workaholism: Bridging the Gap Between Workplace, Sociocultural and Family Research. Journal of Employment Counseling, (37) 2000, s. 31-47.
- [31] Robinson, B.E., Kelley, L., Adult children of workaholics: self-concept, anxiety, depression, and locus of control, The American Journal of Family Therapy, (26) 1998, s. 223-238.
- [32] Rotter, J.B.. Generalized expectancies for internal versus external control of reinforcement. Psychological Monographs: General and Applied, (1) 1966, s. 1-27.
- [33] Rutherford, B.N., Hamwi, G.A., Friend, S.B., Hartmann, N.N., Measuring Salesperson Burnout: A Reduced Maslach Burnout Inventory for Sales Researchers. Journal of Personal Selling & Sales Management, (4) 2011, s. 429-440.
- [34] Schaufeli, W., Past performance and future perspectives of burnout research. South African Journal of Industrial Psychology, (4)2003, s. 1-15.
- [35] Schultz, D.P, Schultz, S.E., Psychologia a wyzwania dzisiejszej pracy, PWN, Warszawa 2002.
- [36] Seltzer, J., Numerof, R., Supervisory leadership and subordinate burnout. Academy of Management Journal, (31) 1988, s. 439-446.
- [37] Shepherd, C.D., Tashchian, A., Ridnour, R.E., An Investigation of the Job Burnout Syndrome in Personal Selling. Journal of Personal Selling & Sales Management, (4) 2011, s. 397-410.
- [38] Shin, H., Park, Y.M., Ying, J.Y., Kim, В., Noh, H., Lee, S.M., Relationships Between Coping Strategies and Burnout Symptoms: A Meta-Analytic Approach, Professional Psychology: Research and Practice, (1) 2014, s. 44-56.
- [39] Shin, H., Yuen, M., Lee, J., Lee, S.M., Cross-Cultural Validation Of The Counselor Burnout Inventory In Hong Kong. Journal of employment counseling, (50) 2013, s. 14-25.
- [40] Singh, J., Goolsby, J.R., Rhoads, G.K., Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives. Journal of Marketing Research, (31) 1994, s. 558-569.
- [41] Spence, J.T., Robbins, A.S., Workaholism: Definition, measurement, and preliminary results. Journal of Personality Assessment, (1) 1992, s. 160-178.
- [42] Strelau, J., Jaworowska, A., Wrześniewski, K., Szczepaniak, P., Kwestionariusz Radzenia Sobie w Sytuacjach Stresowych CISS. Podręcznik do polskiej normalizacji. Prac. Test. Psych. PTP, Warszawa 2009.
- [43] Światowa Organizacja Zdrowia, Klasyfikacja zaburzeń psychicznych i zaburzeń zachowania w ICD-10. Vesalius. Instytut Psychiatrii i Neurologii, Kraków 2000.
- [44] Taris, T.W., Is there a relationship between burnout and objective performance: A critical review of 16 studies. Work & Stress, (20)2006, s. 316-334.
- [45] Thomas, Ch.H., Lankau, M.J., Preventing Burnout: The Effects Of Lmx And Mentoring On Socialization, Role Stress, And Burnout, Human Resource Management, (3) 2009. S. 417-432.
- [46] Utami, I., Nahartyo, E., The Effect Of Type A Personality On Auditor Burnout: Evidence From Indonesia, ACCOUNTING & TAXATION, (2) 2013, s. 89-102.
- [47] Wojdyto, K., Kwestionariusz Pracoholizmu (WART) — adaptacja narzędzia i wstępna analiza własności psychometrycznych. Nowiny Psychologiczne, (4) 2005, s. 71-84.
- [48] Wojdyło, K., Buczny, J., Kwestionariusz do pomiaru pracoholizmu: WART-R. analiza trafności teoretycznej i rzetelności narzędzia. Studia Psychologiczne, (1) 2010, s. 67-80.
- [49] Van Вееk, I., Hu, Q., Schaufeli, W.B., Taris, T.W., Schreurs, ' B.H.J., For Fun, Love, or Money: What Drives Workaholic, Engaged, and Burned-Out Employees at Work? Applied Psychology: An International Review, (1) 2012, s. 30-55.
- [50] Van Dam, A., Keijsers, G.P.J., Eling, P.A.T.M., Becker, E.S., Impaired cognitive performance and responsiveness to reward in burnout patients: Two years later. Work & Stress, (4) 2012, s. 333-346.
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-8fea0d3c-f79b-43fa-b605-9b761bab3559