Expectations of manufacturing companies for suppliers regarding the improvement of their processes

• Autorzy: Urbaniak Maciej , Zimon Dominik , Madzik Peter

Identyfikatory

DOI

10.61089/aot2023.vf1jsa33

• Języki publikacji: EN

Abstrakty

EN

The article presents the results of conducted empirical research in which an attempt was made to identify the expectations of manufacturing companies towards suppliers in terms of process (logistics customer service, supervision over property customer, production monitoring, supplier supervision) improvement. The research was conducted using the Computer Assisted Telephone Interview (CATI) technique. The research covered 150 production medium and large size companies (employing over 50 people) who were suppliers for enterprises from the automotive, electromechanical and chemical sectors operating in the Polish industrial market. The expectations of production companies towards their suppliers regarding improvement of processes concept were assigned a rank on a scale from one (the least important criterion) to five (the most significant). The analysis of the results of the conducted research shows that the implementation of management tools such as international organizational standards (ISO), Kaizen or Lean Management by companies that are purchasers may affect the expectations towards suppliers in terms of improving their processes. The considerations undertaken in this article confirm that in order to compete on the modern market, close cooperation and cooperation within the supply chain are needed. Representatives of the surveyed manufacturing companies notice this fact and set high expectations for their suppliers in virtually all the surveyed aspects. Conducted research shows that suppliers must pay special attention to the implementation of processes related to ensuring and improving the technical quality of products by focusing on improving control and supervision processes and logistical aspects of customer service. Proper implementation and improvement of these processes requires a methodical approach. Based on the obtained research results, managers of organizations supplying manufacturing companies can obtain important information that will be used to improve processes that are important from the point of view of their recipients. On this basis, they can make an optimal allocation of resources and modify the management style to improve cooperation with manufacturing companies.

Słowa kluczowe

EN

manufacturing companies; supplier relationship; management systems; improvement processes

PL

firmy produkcyjne; relacje z dostawcami; systemy zarządzania; proces doskonalenia

• Wydawca: Warsaw University of Technology, Faculty of Transport
• Czasopismo: Archives of Transport
• Rocznik: 2023
• Tom: Vol. 68, iss. 4
• Strony: 157--174
• Opis fizyczny: Bibliogr. 59 poz., tab., wykr.

Twórcy

autor

Urbaniak Maciej

• Faculty of Management, University of Lódź, Department of Logistics, Poland

• https://orcid.org/0000-0003-4127-1192

autor

Zimon Dominik

• Rzeszow University of Technology, Department of Management Systems and Logistics, Poland

• https://orcid.org/0000-0002-3097-5445

autor

Madzik Peter

• Comenius University Bratislava, Department of Management, Bratislava, Slovakia

• https://orcid.org/0000-0002-1655-6500

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2024)