Perceptions and attitudes of generation z consumers towards sustainable clothing: managerial implications based on a summative content analysis

• Autorzy: Kovacs Ildiko

Identyfikatory

DOI

10.17512/pjms.2021.23.1.16

Warianty tytułu

PL

Percepcja i postawy konsumentów pokolenia z wobec zrównoważonej odzieży: implikacje menedżerskie w oparciu o summatyczną analizę treści

• Języki publikacji: EN

Abstrakty

EN

Sustainability in the fashion industry has an importance in the global context; societies and fashion brands are taking measures to shift from non-renewable resource consumption and non-sustainable business models to a more circular economy that leads to sustainable consumption patterns. The younger members of Generation Z constitute an active and relevant fashion consumer segment with significant contributions; therefore, marketers must gain insight into the perceptions and attitudes of these young customers. The purpose of this paper is to explore the perceptions and attitudes of the younger members of Generation Z towards sustainable clothing in order to identify managerial implications and further academic research. The research was qualitative in nature, utilising semi-structured interviews and was accompanied by individual interviews with 120 active fashion shoppers aged between 18-25 years. The study examined the perceptions and sustainable fashion aspects with a positive attitude profile and the results indicate that health and environment-related values should be in focus to be more attractive for young customers. The decision-making barriers and positive keywords should be a base for effective communication strategies and marketing messages. The findings of the research show that, during their customer journey, young customers gather information mostly from the e-commerce retailer’s product descriptions, product labels, filter systems, peer-reviews, and point of sales communication assets found at the point of sale. This exploratory study acts as the first stage of further quantitative academic research.

PL

Zrównoważony rozwój w branży modowej ma znaczenie w kontekście globalnym; Społeczeństwa i marki modowe podejmują działania mające na celu przejście od konsumpcji zasobów nieodnawialnych i niezrównoważonych modeli biznesowych do gospodarki o bardziej zamkniętym obiegu, która prowadzi do zrównoważonych wzorców konsumpcji. Młodsi członkowie pokolenia Z stanowią aktywny i istotny segment konsumentów modowych o znaczącym udziale; Dlatego marketerzy muszą uzyskać wgląd w postrzeganie i postawy tych młodych klientów. Celem tego artykułu jest zbadanie postrzegania i nastawienia młodszych członków pokolenia Z do zrównoważonej odzieży w celu zidentyfikowania implikacji menedżerskich i dalszych badań naukowych. Badanie miało charakter jakościowy, wykorzystując wywiady częściowo ustrukturyzowane i towarzyszyły mu wywiady indywidualne ze 120 aktywnymi kupującymi modę w wieku 18-25 lat. W badaniu przeanalizowano postrzeganie i aspekty zrównoważonej mody z pozytywnym nastawieniem, a wyniki wskazują, że wartości związane ze zdrowiem i środowiskiem powinny być w centrum uwagi, aby były bardziej atrakcyjne dla młodych klientów. Bariery decyzyjne i pozytywne słowa kluczowe powinny być podstawą skutecznych strategii komunikacyjnych i przekazów marketingowych. Wyniki badania pokazują, że podczas podróży klienta młodzi klienci zbierają informacje głównie z opisów produktów sprzedawców e-commerce, etykiet produktów, systemów filtrów, recenzji partnerskich i zasobów komunikacyjnych w punkcie sprzedaży, które można znaleźć w punkcie sprzedaży. To badanie eksploracyjne stanowi pierwszy etap dalszych ilościowych badań naukowych.

Słowa kluczowe

EN

sustainable clothing; generation Z; perception; attitudes; summative content analysis

PL

odzież zrównoważona; pokolenie Z; spostrzeżenia; postawy; sumatywna analiza treści

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2021
• Tom: Vol. 23, No. 1
• Strony: 257--276
• Opis fizyczny: Bibliogr. 47 poz., rys., tab.

Twórcy

autor

Kovacs Ildiko

• Budapest Business School - University of Applied Sciences

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2021).