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Robotic Process Automation (RPA) adoption: a systematic literature review

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Języki publikacji
EN
Abstrakty
EN
Robotic process automation (RPA) is a recent technology that has recently become increasingly adopted by companies as a solution for employees to focus on higher complexity and more valuable tasks while delegating routine, monotonous and rulebased tasks to their digital colleagues. The increased interest, reflected in the increasing number of articles regarding approaches and test cases, has triggered the necessity for a summary that could extract the more generalisable ideas and concepts about these software robots. This paper used a Systematic Literature Review (SLR) approach to find and synthesise information from articles obtained on this subject. This research identified the most general implementation approaches of successful RPA adoption cases, observed benefits, challenges commonly faced by organisations, characteristics that make processes more suitable for RPA, and research gaps in the current literature. The findings presented in this paper have two purposes. The first is to provide a way for companies and organisations to become more familiar with good practices regarding the adoption of robotic process automation. The second is to foster further research on the subject by complementing the current knowledge and proposing new paths for research.
Rocznik
Strony
1--12
Opis fizyczny
Bibliogr. 51 poz., tab., wykr.
Twórcy
  • Instituto Superior Técnico, Universidade de Lisboa, Portugal
  • INESC TEC, Universidade Aberta, Portugal
  • Instituto Superior Técnico, Universidade de Lisboa, Portugal
Bibliografia
  • Ågnes J. S. (2021). Gaining and Training a Digital Colleague: Employee Responses to Robotization. The Journal of Applied Behavioral Science, 00218863211043596.
  • Arias, J. A. E., Beltrán, J. A. B., & Bedoya, S. (2020). RPA implementation for automation of management process of personal in Compañía nacional de empaques SA. 2020 15th Iberian Conference on Information Systems and Technologies (CISTI), 1-5.
  • Bakarich, K. M., & O’Brien, P. E. (2021). The robots are coming… but aren’t here yet: The use of artificial intelligence technologies in the public accounting profession. Journal of Emerging Technologies in Accounting, 18(1), 27-43.
  • Carden, L., Maldonado, T., Brace, C., & Myers, M. (2019). Robotics process automation at TECHSERV: An implementation case study. Journal of Information Technology Teaching Cases, 9(2), 72-79.
  • Choi, D., R’bigui, H., & Cho, C. (2021). Candidate Digital Tasks Selection Methodology for Automation with Robotic Process Automation. Sustainability, 13(16), 8980.
  • Cooper, L. A., Holderness Jr, D. K., Sorensen, T. L., & Wood, D. A. (2019). Robotic process automation in public accounting. Accounting Horizons, 33(4), 15-35.
  • Denagama Vitharanage, I. M., Bandara, W., Syed, R., & Toman, D. (2020, June). An empirically supported conceptualisation of robotic process automation (RPA) benefits. Proceedings of the 28th European Conference on Information Systems (ECIS2020). Association for Information Systems.
  • Fernandez, Dahlia & Aman, Aini. (2021). Planning for a Successful Robotic Process Automation (RPA) Project: A Case Study. Journal of Information & Knowledge Management, 11, 103-117.
  • Figueiredo, A. S., & Pinto, L. H. (2020). Robotizing shared service centres: key challenges and outcomes. Journal of Service Theory and Practice.
  • Flechsig, C., Anslinger, F., & Lasch, R. (2021). Robotic Process Automation in purchasing and supply management: A multiple case study on potentials, barriers, and implementation. Journal of Purchasing and Supply Management, 100718.
  • Florek-Paszkowska, A., Ujwary-Gil, A., & Godlewska- Dzioboń, B. (2021). Business innovation and critical success factors in the era of digital transformation and turbulent times. Journal of Entrepreneurship, Management, and Innovation, 17(4), 7-28. doi: 10.7341/20211741
  • Gex, C., & Minor, M. (2019). Make your robotic process automation (RPA) implementation successful. Armed Forces Comptroller, 64(1), 18-22.
  • Gotthardt, M., Koivulaakso, D., Paksoy, O., Saramo, C., Martikainen, M., & Lehner, O. (2020). Current state and challenges in the implementation of smart robotic process automation in accounting and auditing. ACRN Journal of Finance and Risk Perspectives.
  • Gruzauskas, V., & Ragavan, D. (2020). Robotic process automation for document processing: A case study of a logistics service provider. Journal of Management, 36, 119-126.
  • Hallikainen, P., Bekkhus, R., & Pan, S. L. (2018). How OpusCapita Used Internal RPA Capabilities to Offer Services to Clients. MIS Quarterly Executive, 17(1).
  • Harmoko, H. (2021). The Five Dimensions of Digital Technology Assessment with the Focus on Robotic Process Automation (RPA). Tehnički Glasnik, 15(2), 267-274.
  • Hartley, J. L., & Sawaya, W. J. (2019). Tortoise, not the hare: Digital transformation of supply chain business processes. Business Horizons, 62(6), 707-715.
  • Hegde, S., Gopalakrishnan, S., & Wade, M. (2018). Robotics in securities operations. Journal of Securities Operations & Custody, 10(1), 29-37.
  • Huang, F., & Vasarhelyi, M. A. (2019). Applying robotic process automation (RPA) in auditing: A framework. International Journal of Accounting Information Systems, 35, 100433.
  • Januszewski, A., Kujawski, J., & Buchalska-Sugajska, N. (2021). Benefits of and obstacles to RPA implementation in accounting firms. Procedia Computer Science, 192, 4672-4680.
  • Kaya, C. T., Türkyılmaz, M., & Birol, B. (2019). Impact of RPA technologies on accounting systems. Muhasebe ve Finansman Dergisi, 82.
  • Kedziora, D., & Penttinen, E. (2021). Governance models for robotic process automation: The case of Nordea Bank. Journal of Information Technology Teaching Cases, 11(1), 20-29.
  • Keele, S. (2007). Guidelines for performing systematic literature reviews in software engineering (vol. 5). Technical report, Ver. 2.3 EBSE Technical Report. EBSE.
  • Ketkar, Y., & Gawade, S. (2021, March). Effectiveness of Robotic Process Automation for data mining using UiPath. 2021 International Conference on Artificial Intelligence and Smart Systems (ICAIS), 864-867.
  • Kitchenham, B. (2004). Procedures for performing systematic reviews. Keele, UK, Keele University, 33, 1-26.
  • Kokina, J., & Blanchette, S. (2019). Early evidence of digital labor in accounting: Innovation with Robotic Process Automation. International Journal of Accounting Information Systems, 35, 100431.
  • Kokina, J., Gilleran, R., Blanchette, S., & Stoddard, D. (2021). Accountant as digital innovator: Roles and competencies in the age of automation. Accounting Horizons, 35(1), 153-184.
  • Kossukhina, M. A., Zhernakov, A. B., Kogan, D., & Semenenko, Y. (2021). Features of Robotic Automation of Auxiliary Processes of Enterprises in the Electrical and Electronic Industry during the Pandemic. 2021 IEEE Conference of Russian Young Researchers in Electrical and Electronic Engineering (ElConRus), 1901-1905.
  • Kregel, I., Koch, J., & Plattfaut, R. (2021). Beyond the Hype: Robotic Process Automation’s Public Perception Over Time. Journal of Organizational Computing and Electronic Commerce, 1-21.
  • Lacity, M., Willcocks, L. P., & Craig, A. (2015). Robotic process automation at Telefonica O2.
  • Lemaire-Harvey, B. M., & Harvey, D. A. (2020). RPA Internal Controls Support Audit Readiness. The Journal of Government Financial Management, 69(2), 60-62.
  • Marciniak, P., & Stanisławski, R. (2021). Internal Determinants in the Field of RPA Technology Implementation on the Example of Selected Companies in the Context of Industry 4.0 Assumptions. Information, 12(6), 222.
  • Parker, H., & Appel, S. E. (2021). On the path to artificial intelligence: the effects of a robotics solution in a financial services firm. South African Journal of Industrial Engineering, 32(2), 37-47.
  • Plattfaut, R., & Koch, J. (2021). Preserving the legacy–Why do professional soccer clubs (not) adopt innovative process technologies? A grounded theory study. Journal of Business Research, 136, 237-250.
  • Radke, A. M., Dang, M. T., & Tan, A. (2020). Using robotic process automation (RPA) to enhance item master data maintenance process. LogForum, 16(1).
  • Raza, H., Baptista, J., & Constantinides, P. (2019). Conceptualizing the Role of IS Security Compliance in Projects of Digital Transformation: Tensions and Shifts Between Prevention and Response Modes. ICIS.
  • Rutschi, C., & Dibbern, J. (2020). Towards a framework of implementing software robots: Transforming human-executed routines into machines. ACM SIGMIS Database: the DATABASE for Advances in Information Systems, 51(1), 104-128.
  • Saukkonen, J., Kreus, P., Obermayer, N., Ruiz, Ó. R., & Haaranen, M. (2019, October). AI, RPA, ML and Other Emerging Technologies: Anticipating Adoption in the HRM Field. ECIAIR 2019 European Conference on the Impact of Artificial Intelligence and Robotics, 287.
  • Schuett, M. (2019). Robotic Process Automation Meets Identity and Access Management. ISSA Journal, 22-28.
  • Shwetha, R., & Kirubanand, V. B. (2021). Remote Monitoring of Heart Patients Using Robotic Process Automation (RPA). ITM Web of Conferences, 37, 01002.
  • Siderska, J. (2020). Robotic Process Automation – a driver of digital transformation? Engineering Management in Production and Services, 12(2), 21-31.
  • Siderska, J. (2021). The adoption of robotic process automation technology to ensure business processes during the COVID-19 pandemic. Sustainability, 13(14), 8020.
  • Šimek, D., & Šperka, R. (2019). How robot/human orchestration can help in an HR department: a case study from a pilot implementation. Organizacija, 52(3).
  • Sobczak, A. (2019). Building a robotic capability map of the enterprise. Problemy Zarządzania, 17(5(85)), 132- 153.
  • Sobczak, A., & Ziora, L. (2021). The Use of Robotic Process Automation (RPA) as an Element of Smart City Implementation: A Case Study of Electricity Billing Document Management at Bydgoszcz City Hall. Energies, 14(16), 5191.
  • Syed, R., Suriadi, S., Adams, M., Bandara, W., Leemans, S. J., Ouyang, C., ... & Reijers, H. A. (2020). Robotic process automation: contemporary themes and challenges. Computers in Industry, 115, 103162.
  • Viale, L., & Zouari, D. (2020, July). Impact of digitalization on procurement: the case of robotic process automation. Supply Chain Forum: An International Journal, 21(3),185-195.
  • Vokoun, M., & Zelenka, M. (2021). Information and Communication Technology Capabilities and Business Performance: The Case of Differences in the Czech Financial Sector and Lessons from Robotic Process Automation between 2015 and 2020. Review of Innovation and Competitiveness: A Journal of Economic and Social Research, 7(1), 99-116.
  • Wewerka, J., Dax, S., & Reichert, M. (2020). A user acceptance model for robotic process automation. 2020 IEEE 24th International Enterprise Distributed Object Computing Conference (EDOC), 97-106.
  • Willcocks, L., Lacity, M., & Craig, A. (2017). Robotic process automation: strategic transformation lever for global business services? Journal of Information Technology Teaching Cases, 7(1), 17-28.
  • Wojciechowska-Filipek, S. (2019). Automation of the process of handling enquiries concerning information constituting a bank secret. Banks and Bank Systems, 14(3), 175.
Uwagi
Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2022-2023).
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-86da2601-00af-4ce6-9ead-92f7a97ec591
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