Robotic Process Automation (RPA) adoption: a systematic literature review

• Autorzy: Costa Diogo António da Silva , Mamede Henrique São , Silva Miguel Mira da

Identyfikatory

DOI

10.2478/emj-2022-0012

• Języki publikacji: EN

Abstrakty

EN

Robotic process automation (RPA) is a recent technology that has recently become increasingly adopted by companies as a solution for employees to focus on higher complexity and more valuable tasks while delegating routine, monotonous and rulebased tasks to their digital colleagues. The increased interest, reflected in the increasing number of articles regarding approaches and test cases, has triggered the necessity for a summary that could extract the more generalisable ideas and concepts about these software robots. This paper used a Systematic Literature Review (SLR) approach to find and synthesise information from articles obtained on this subject. This research identified the most general implementation approaches of successful RPA adoption cases, observed benefits, challenges commonly faced by organisations, characteristics that make processes more suitable for RPA, and research gaps in the current literature. The findings presented in this paper have two purposes. The first is to provide a way for companies and organisations to become more familiar with good practices regarding the adoption of robotic process automation. The second is to foster further research on the subject by complementing the current knowledge and proposing new paths for research.

Słowa kluczowe

EN

RPA; robotic process automation; software robot; digital worker; adoption; implementation

PL

RPA; zrobotyzowana automatyzacja procesów; programowanie robota; pracownik cyfrowy; adaptacja; wdrażanie

• Wydawca: Oficyna Wydawnicza Politechniki Białostockiej
• Czasopismo: Engineering Management in Production and Services
• Rocznik: 2022
• Tom: Vol. 14, no. 2
• Strony: 1--12
• Opis fizyczny: Bibliogr. 51 poz., tab., wykr.

Twórcy

autor

Costa Diogo António da Silva

• Instituto Superior Técnico, Universidade de Lisboa, Portugal

• https://orcid.org/0000-0001-7476-1513

autor

Mamede Henrique São

• INESC TEC, Universidade Aberta, Portugal

• https://orcid.org/0000-0002-5383-9884

autor

Silva Miguel Mira da

• Instituto Superior Técnico, Universidade de Lisboa, Portugal

• https://orcid.org/0000-0002-0489-4465

Bibliografia

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Uwagi

Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2022-2023).