Users’ satisfaction with intercity bus terminal quality in Lagos state, Nigeria

• Autorzy: Salisu Umar Obafemi , Gafar Mubarak Olabanji , Akanmu Ayobami Ademola , Sanni Sekinat Motunrayo , Fasina Simeon Oluwagbenga

Identyfikatory

DOI

10.20858/sjsutst.2024.123.14

• Języki publikacji: EN

Abstrakty

EN

Globally, efficient intercity public transport relies on well-designed and high-quality terminal facilities and services to enhance accessibility, mobility, and safety for passengers and freight. Despite governmental efforts, bus terminals in Nigerian urban areas are becoming hotspots for unregulated activities and traffic chaos. In response, this study investigates users’ satisfaction with Lagos State's intercity bus terminal quality, analysing socio-economic profiles, satisfaction levels with quality of terminal facilities (QoTF) and services (QoTS), and challenges impacting terminal operations. Using a cross-sectional survey, 200 questionnaires were distributed to terminal users, employing a multistage sampling technique. Descriptive (weighted mean analysis) and inferential (multiple linear regression [MLR] analysis) statistics were employed for data analysis. Results indicate that the majority of respondents are male, aged below 40, and permanent terminal users. Satisfaction is noted with 13 out of 24 parameters of QoTF, with top-ranking parameters including parking space, restaurant facilities, and waste disposal facilities. However, dissatisfaction is expressed with 8 out of 14 parameters of QoTS. Least-satisfied QoTS parameters include staff attitudes, passenger safety, and bus service reliability. Top-rated challenges affecting terminal operations are security concerns, sanitation facility deficiencies and insufficient passenger amenities. MLR analysis indicates a significant influence of terminal facilities on overall service satisfaction (F= 2.899, p= 0.000 <0.05). In conclusion, enhancing both terminal facilities and services is crucial for efficient operations in Lagos State's bus terminals. Recommendations include improving security measures, sanitary infrastructure and staff training to address user concerns and enhance satisfaction.

Słowa kluczowe

EN

bus terminal quality; transport infrastructure; transport planning; user satisfaction; Lagos State; Nigeria

PL

jakość terminali autobusowych; infrastruktura transportowa; planowanie transportu; zadowolenie użytkownika; stan Lagos; Nigeria

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Zeszyty Naukowe. Transport / Politechnika Śląska
• Rocznik: 2024
• Tom: z. 123
• Strony: 277--302
• Opis fizyczny: Bibliogr. 32 poz.

Twórcy

autor

Salisu Umar Obafemi

• Department of Urban and Regional Planning, Olabisi Onabanjo University, Ago-Iwoye, Nigeria

• https://orcid.org/0000-0003-1630-3420

autor

Gafar Mubarak Olabanji

• Department of Urban and Regional Planning, Olabisi Onabanjo University, Ago-Iwoye, Nigeria

• https://orcid.org/0009-0008-1916-9080

autor

Akanmu Ayobami Ademola

• Department of Urban and Regional Planning, Oke-Ogun Polytechnic, Saki, Nigeria

• https://orcid.org/0000-0002-9264-5863

autor

Sanni Sekinat Motunrayo

• Transport and Logistics Limited, Ibadan, Nigeria

• https://orcid.org/0000-0002-0713-4699

autor

Fasina Simeon Oluwagbenga

• Department of Urban and Regional Planning, Olabisi Onabanjo University, Ago-Iwoye, Nigeria

• https://orcid.org/0000-0003-4989-0019

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