Reducing the Operation Lead Time using Integrated Standardized Service Time and Tailor-Made Value Stream Mapping

• Autorzy: Nurprihatin Filscha , Lee Francka Sakti , Andry Johanes Fernandes , Kurahman Anisa Pitriani , Widiwati Ivana Tita Bella , Vaezi Ali , Abushaega Mastoor M.

Identyfikatory

DOI

10.24425/mper.2024.151486

• Języki publikacji: EN

Abstrakty

EN

This study measures the performance of service operations of a café with waiting and service time parameters for customer satisfaction. The study contributes to reducing the lead time through standardized service time using Tailor-made Value Stream Mapping, Root Cause Analysis (RCA), and Time Study. This study observes the writer during a service operation at a café. The current state of VSM is created and followed by time study and analysis. The RCA is constructed based on brainstorming activity. It is suggested to improve the current process which is reflected in the future-state VSM. Lastly, this paper compares overall performance before and after the improvement implementation to conclude the effectiveness of this study. The result shows the increasing performance for food and beverage service in terms of VA, NNVA, NVA, LT, and PCE indicators. Ultimately, the lead times for serving beverages and appetizers decreased by 2.654 and 13.13 minutes, respectively.

Słowa kluczowe

EN

tailor-made value stream mapping; root cause analysis; time study; increasing performance; lead time

• Wydawca: Production Engineering Committee of the Polish Academy of Sciences ; Polish Association for Production Management
• Czasopismo: Management and Production Engineering Review
• Rocznik: 2024
• Tom: Vol. 15, No. 3
• Strony: 1--17
• Opis fizyczny: Bibliogt. 40 poz., rys., tab., wykr.

Twórcy

autor

Nurprihatin Filscha

• Department of Industrial Engineering, Sampoerna University, South Jakarta, 12780, Indonesia

autor

Lee Francka Sakti

• Department of Information Systems, Universitas Bunda Mulia, North Jakarta, 14430, Indonesia

autor

Andry Johanes Fernandes

• Department of Information Systems, Universitas Bunda Mulia, North Jakarta, 14430, Indonesia

autor

Kurahman Anisa Pitriani

autor

Widiwati Ivana Tita Bella

• Department of Industrial Engineering, Sampoerna University, South Jakarta, 12780, Indonesia

autor

Vaezi Ali

• Department of Logistics and Supply Chain Management, Trent University, L1J 5Y1, Canada

autor

Abushaega Mastoor M.

• Department of Industrial Engineering, Faculty of Engineering, Jazan University, Jazan, 45142, Saudi Arabia

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Uwagi

Corresponding author: Tadeusz Rokicki – Management Institute, WULS-SGGW, Poland, e-mail: [e-mail]