Awareness of IT governance and ITSM in small and medium enterprises in Western and Central Europe

• Autorzy: Put D.
• Języki publikacji: EN

Abstrakty

EN

IT governance principles and ITSM methodologies are more and more often used by contemporary organisations. Big companies are usually aware of their advantages. But the question arises, if small and medium enterprises are also familiar with these philosophies and methods, since there is a considerable number of barriers hindering their implementation, e.g.: complexity of methodologies, overwork, lack of awareness, lack of knowledge of actual IT trends, lack of trainings offered to SMEs and natural reluctance to changes. In this paper the level of IT governance and ITSM awareness in SMEs operating on six regions in Western and Central Europe on the basis of a survey conducted within them is analysed. Four criteria have been taken under consideration: IT strategy, awareness of contemporary IT trends, implemented or planned projects and methods of investment in IT.

Słowa kluczowe

EN

business strategy; IT strategy; IT; IT governance; ITSM; SME

PL

zarządzanie strategiczne; IT; ITSM; SME

• Wydawca: Wydawnictwo Szkoły Głównej Gospodarstwa Wiejskiego w Warszawie
• Czasopismo: Information Systems in Management
• Rocznik: 2012
• Tom: Vol. 1, No. 2
• Strony: 136--147
• Opis fizyczny: Bibliogr. 9 poz., tab.

Twórcy

autor

Put D.

• Department of Computational Systems, Cracow University of Economics (CUE)

Bibliografia

• [1] van Grembergen W. (2002) Introduction to the Minitrack: IT governance and its mechanisms, Proceedings of the 35th Hawaii International Conference on System Sciences (HICCS), IEEE.
• [2] ISACA (2012) COBIT 5. An ISACA Framework, A Business Framework for the Governance and Management of Enterprise IT, ISACA, Rolling Meadows IL.
• [3] Winniford M., Conger S., Erickson-Harris L. (2009) Confusion in the Ranks: IT Service Management Practice and Terminology, Information Systems Management, vol. 26, 153.
• [4] http://www.hp.com/hpinfo/newsroom/press_kits/2007/businesstechnology/wp_it_transformation.pdf.
• [5] http://www.ibm.com/ibm/servicemanagement/us/en.
• [6] http://www.itgovernance.co.uk/calder_moir.aspx.
• [7] http://www.itil-officialsite.com.
• [8] http://technet.microsoft.com/en-us/library/cc506049.aspx.
• [9] http://www.tmforum.org/BusinessProcessFramework/1647/home.html.