Identyfikatory
Warianty tytułu
Języki publikacji
Abstrakty
The objective of this paper is to explore a multidisciplinary problem-solving team investigating a customer-reported failure using an Ishikawa diagram with a spreadsheet for prioritizing and tracking investigation actions in a manufacturing organization. A case study methodology is used with the actions taken to investigate a customer-reported failure explained. The highest priority failure hypothesis was found to be unrelated to the failure. Two medium-rated hypotheses were found to be causing the problem; leakage was occurring at the connection between two components due to a diameter deviation of one of the components. Identifying and prioritizing hypotheses from the Ishikawa diagram provided structure to the investigation and gave the investigation team leader a tool for tracking the investigation actions. This approach is suitable for all types of failure investigations in which an Ishikawa diagram is used to list hypotheses.
Słowa kluczowe
Wydawca
Czasopismo
Rocznik
Tom
Strony
381--388
Opis fizyczny
Bibliogr. 37 poz., rys., tab.
Twórcy
autor
- QPLUS Bahrain Financial Harbour Level 22, West Tower, P.O. Box 20705 Manama, Bahrain
Bibliografia
- 1. L.K. Biban, D. Dhounchak, and Shakti. "8D Methodology: From Concept to Application Across Manufacturing Industries." International Journal of Scientific Research in Science, Engineering and Technology. Vol. 3, pp. 558-563, 2017.
- 2. L.K. Biban and D. Dhounchak. "8D Methodology and Its Application." Journal of Emerging Technologies and Innovative Research. Vol. 4, pp. 533-540, 2017.
- 3. D. Okes. Root Cause Analysis: The Core of Problem Solving and Corrective Action. Milwaukee, WI: Quality Press, 2009.
- 4. M. Uluskan and E.P. Oda. "A Thorough Six Sigma DMAIC Application for Household Appliance Manufacturing systems: Oven Door-Panel Alignment Case," The TQM Journal. Vol. 32, pp. 1683-1714, 2020.
- 5. R. Ahammed and M.Z. Hasan. "Humming Noise Reduction of Ceiling Fan in the Mass Production Applying DMAIC-Six Sigma Approach," World Journal of Engineering. Vol. 18, pp. 106-121, 2021.
- 6. D. Mahto and A. Kumar. "Application of Root Cause Analysis in Improvement of Product Quality and Productivity," Journal of Industrial Engineering and Management. Vol. 1, pp. 16-53, 2008.
- 7. M.F. Suarez-Barraza. J.A. Miguel-Davila, and M.F. Morales-Contreras. "Application of Kaizen-Kata Methodology to Improve Operational Problem Processes. A Case Study in a Service Organization." International Journal of Quality and Service Sciences. Vol. 13, pp. 29-44, 2021.
- 8. R, W. Tuli, G.E. Apostolakis, and J.-S. Wu. "Identifying Organizational Deficiencies Through Root-Cause Analysis," Nuclear Technology. Vol. 116, pp. 334-359, 1996.
- 9. Y. Trakulsunti, J. Antony, M. Dempsey, and A. Brennan. "Reducing Medication Errors Using Lean Six Sigma Methodology in a Thai Hospital: An Action Research Study," International Journal of Quality and Reliability Management. Vol. 38, pp. 339-362, 2021.
- 10. W.A. Najmuddin, W. Saidin, A.M. Ibrahim, M.Z. Azir, H. Ngah, N.M. Noor, and M.H Norhidayah. "8D Methodology: An Effective Approach for Problem Solving in Automotive Assembly Line." Australian Journal of Basic and Applied Sciences. Vol. 8, pp. 31-34, 2014.
- 11. K. Ishikawa. Guide to Quality Control (2nd ed.). Translated by Asian Productivity Organization. Tokyo, Japan: Asian Productivity Organization, 1991.
- 12. G.F. Smith. "Determining the Cause of Quality Problems: Lessons from Diagnostic Disciplines." Quality Management Journal. Vol. 5, pp. 24-40, 1998.
- 13. D. Mahto and A. Kumar. "Application of Root Cause Analysis in Improvement of Product Quality and Productivity," Journal of Industrial Engineering and Management. Vol. 1, pp. 16-53, 2008.
- 14. T.S.M. Kumar and B. Adaveesh. "Application of "8D Methodology" for the Root Cause Analysis and Reduction of Valve Spring Rejection in a Valve Spring Manufacturing Company: A Case Study," Indian Journal of Science and Technology. Vol. 10, pp. 1-11, 2017.
- 15. S.S. Chakravorty. "Process Improvement: Using Toyota's A3 Reports." Quality Management Journal. Vol. 16, pp. 7-26. 2019.
- 16. M. Barsalou and R. Perkin, "Structured, Yet Flexible, Approach." Six Sigma Forum Magazine. Vol. 14, pp. 22-25, 2015.
- 17. D. Okes. Root Cause Analysis: The Core of Problem Solving and Corrective Action. Milwaukee, WI: Quality Press, 2009.
- 18. G.F. Smith. "Determining the Cause of Quality Problems : Lessons from Diagnostic Disciplines." Quality Management Journal. Vol. 5, pp. 24-40, 1998.
- 19. M. Mohaghegh and A. Furlan. "Systematic Problem-Solving and its Antecedents: A Synthesis of the Literature," Management Research Review. Vol. 43, pp. 1033-1062, 2020.
- 20. D. Mahto and A. Kumar. "Application of Root Cause Analysis in Improvement of Product Quality and Productivity," Journal of Industrial Engineering and Management. Vol. 1, pp. 16-53, 2008.
- 21. J. de Mast, "Diagnostic Quality Problem Solving: A Conceptual Framework and Six Strategies," Quality Management Journal. Vol. 20, pp. 21-36, 2013.
- 22. M. Donauer. P. Peças, and A.L. Azevedo. "Nonconformity Tracking and Prioritization Matrix: An Approach for Selecting Nonconformities as a Contribution to the Field of TQM," Production Planning and Control. Vol. 26, pp. 131-149, 2015.
- 23. Verband der Automobilindustrie e. V. (VDA). Quality Management in the Automotive Industry: 8D - Problem Solving in 8 Disciplines: Method, Process, Report. Berlin, Germany: Verband der Automobilindustrie e. V. (VDA) / Qualität Management Center (QMC), 2018.
- 24. T.S.M. Kumar and B. Adaveesh. "Application of "8D Methodology" for the Root Cause Analysis and Reduction of Valve Spring Rejection in a Valve Spring Manufacturing Company: A Case Study," Indian Journal of Science and Technology. Vol. 10, pp. 1-11, 2017.
- 25. T. Finlow-Bates. "The Root Cause Myth." The TQM Magazine. Vol. 10, pp. 10-15, 1998.
- 26. D.P. Abellana. "A Proposed Hybrid Root Cause Analysis Technique for Quality Management," International Journal of Quality and Reliability Management. Vol. 38, pp. 704-721, 2021.
- 27. M.S. Perry, S. Michael. "Back to Basics: A Fish (bone) Tale." Quality Progress. Vol. 39, p. 88, 2006.
- 28. R. Ahammed and M.Z. Hasan. "Humming Noise Reduction of Ceiling Fan in the Mass Production Applying DMAIC-Six Sigma Approach," World Journal of Engineering. Vol. 18, pp. 106-121, 2021.
- 29. T.S.M. Kumar and B. Adaveesh. "Application of "8D Methodology" for the Root Cause Analysis and Reduction of Valve Spring Rejection in a Valve Spring Manufacturing Company: A Case Study," Indian Journal of Science and Technology. Vol. 10, pp. 1-11, 2017.
- 30. 30] S. Darekar, D.V. Pendum, P. Shukla, P. Joshi, "Systematic Fact Finding and Problem Solving for Leakage in High Pressure Line in Diesel Engine." MR International Journal of Engineering and Technology. Vol. 5, pp. 39-44, 2013.
- 31. A. Zarghami. and D. Benbow. An Introduction to 8D Problem Solving: Including Practical Applications and Examples. ASQ Quality Press, Milwaukee, WI, 2017.
- 32. H.R. Chen and B.-W. Cheng. "A Case Study in Solving Customer Complaints Based on the 8Ds Method and Kano Model," Journal of the Chinese Institute of Industrial Engineers. Vol. 27, pp. 339-350, 2010.
- 33. D. Mahto and A. Kumar. "Application of Root Cause Analysis in Improvement of Product Quality and Productivity," Journal of Industrial Engineering and Management. Vol. 1, pp. 16-53, 2008.
- 34. N.C. Anderson and J.V. Kovach. "Reducing Welding Defects in Turnaround Projects: A Lean Six Sigma Case Study," Quality Engineering. Vol. 26, pp. 168-181, 2014.
- 35. E.V. Gijo and P.K. Perumallu. "Quality Improvement by Reducing Variation: A Case Study," Total Quality Management and Business Excellence. Vol. 14, pp. 1023-1031, 2003.
- 36. K. Ishikawa. Guide to Quality Control (2nd ed.). Translated by Asian Productivity Organization. Tokyo, Japan: Asian Productivity Organization, 1991.
- 37. N.R. Tague. The Quality Toolbox (2nd ed.). Milwaukee, WI: The ASQ Quality Press, 2005.
Uwagi
Opracowanie rekordu ze środków MNiSW, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2024).
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-7f6c608b-d1f8-4788-917d-d19f43e0d0bd