Evaluation of customer service quality and security in retail network

• Autorzy: Pilar Damian , Kot Sebastian

Identyfikatory

DOI

10.2478/czoto-2019-0082

• Konferencja: 7th International Conference System Safety: Human - Technical Facility - Environment, CzOTO 2018 (7 ; 12-14.12.2018 ; Zakopane, Poland)
• Języki publikacji: EN

Abstrakty

EN

One of main purposes of every enterprise is to satisfy the buyer, therefore customer service is perceived as the capability or the ability of satisfying customers expectations and requirements. The present article was devoted to the issue of the quality assessment of customer service assuring the data security on the basis of pharmacies network case study of. The survey was based on prepared questionnaire forms analyzing the quality of the customer service on the basis of three areas. Results of the survey indicate that modern IT tools are very helpful, because they can provide data for analysis of numerous distribution individuals in the context of the quality of customer service in a very fast way.

Słowa kluczowe

EN

customer service quality; quality audit; data security; distribution network

PL

jakość obsługi klienta; jakość; audyt jakości; bezpieczeństwo danych; sieć dystrybucji

• Wydawca: De Gruyter
• Czasopismo: System Safety : Human - Technical Facility - Environment
• Rocznik: 2019
• Tom: Vol. 1, nr 1
• Strony: 647--652
• Opis fizyczny: Bibliogr. 15 poz., tab.

Twórcy

autor

Pilar Damian

• P64 Limited, Poland

autor

Kot Sebastian

• North West University, Vaal Triangle, South Africa, Częstochowa University of Technology, Poland

Bibliografia

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2020).