Adjusting the lens – quality management in v4 countries through times of crises

Zapłata, Sławomir; Rogala, Piotr; Marciniak, Robert; Folta, Martin; Richnák, Patrik

doi:10.29119/1641-3466.2024.191.42

Artykuł - szczegóły

Tytuł artykułu

Adjusting the lens – quality management in v4 countries through times of crises

Autorzy

Zapłata Sławomir , Rogala Piotr , Marciniak Robert , Folta Martin , Richnák Patrik

Treść / Zawartość

Pełne teksty:

znpolsl_org_2024_191_Zapłata_adjusting.pdf

Pobierz

Identyfikatory

DOI

10.29119/1641-3466.2024.191.42

Warianty tytułu

Języki publikacji

Abstrakty

Purpose: The idea of the study is to understand fluctuation in quality management depending on organizational context. The primary purpose of this article is to analyze changes in quality management in four countries grouped in V4 (The Visegrad Group) in the prism of macroeconomic crises, over the last five years. The following research question was formulated: What influences market saturation with a formal approach to quality management (ISO 9001 certificates), and when? Design/methodology/approach: The considerations are based on a systematic literature review (SLR) and an analysis of the long-term data of ISO survey – certifications. The data was compared among V4 countries and an attempt was made to relate the results to economy-wide indicators, especially in turbulent environments. Findings: The results show no clear and unidirectional relationships between the number of ISO 9001 certifications and macroeconomic data. This was identified for the V4 group as a whole and for individual countries, as well. Implementation of the QMS is an individual decision of each organization, depending on closely related microeconomic factors. Research limitations/implications: Research findings always represent a slice of a larger reality. In that research paper limitations concern: the period of analysis, literature review in English and supplemented locally in the native languages, focusing on the V4 area. Findings implicate quality management’s perceptions need to adjust the lens to understand macro numbers of certificates by the circumstances and adjust micro decisions in organizations in the QM area depending on the crisis phase on the market.Originality/value: The article analyses certification data in previously unpresented form. Results were compared between V4 countries in the prism of times of crisis with an indication of certificate saturation rates and an attempt to explain macroeconomic fluctuations. The research results are helpful for researchers exploring quality management issues, and all organizations that can relativize the importance of quality management.

Słowa kluczowe

quality quality management V4 countries crisis management

jakość zarządzanie jakością kraje V4 zarządzanie kryzysowe

Wydawca

Wydawnictwo Politechniki Śląskiej

Czasopismo

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

Rocznik

2024

Tom

z. 191

Strony

659--688

Opis fizyczny

Bibliogr. 81 poz.

Twórcy

autor

Zapłata Sławomir

slawomir.zaplata@ue.poznan.pl

Poznan University of Economics and Business, Institute of Management, Department of Quality Management

https://orcid.org/0000-0001-6134-9765

autor

Rogala Piotr

piotr.rogala@ue.wroc.pl

Wroclaw University of Economics and Business, Faculty of Management, Department of Quality and Environmental Management

https://orcid.org/0000-0002-0956-1758

autor

Marciniak Robert

robert.marciniak@uni-corvinus.hu

Corvinus University of Budapest, and Budapest Business University

https://orcid.org/0000-0002-8902-3502

autor

Folta Martin

martin.folta@savs.cz

Škoda Auto University, Department of Production, Logistics and Quality Management

https://orcid.org/0000-0002-4508-5760

autor

Richnák Patrik

patrik.richnak@euba.sk

University of Economics in Bratislava, Faculty of Business Management, Department of Business Economy

https://orcid.org/0000-0002-9694-7658

Bibliografia

1. Aamer, A.M., Al-Awlaqi, M.A., Mandahawi, N. (2021). Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen. TQM Journal, 33(2), 358–378. https://doi.org/10.1108/TQM-04-2020-0068
2. Abuazza, O.A., Labib, A., Savage, B.M. (2020). Development of a conceptual auditing framework by integrating ISO 9001 principles within auditing. International Journal of Quality and Reliability Management, 37(3), 411–427. https://doi.org/10.1108/IJQRM-06-2018-0154
3. Aldabbas, H., Pinnington, A., Lahrech, A. (2020). The role of innovation in the relationship between university–industry collaboration in R&D and ISO 9001. International Journal of Innovation Science, 12(4), 365–383. https://doi.org/10.1108/IJIS-10-2019-0095
4. Andres, V., Heo, D. (2023). Organizational transformation in crisis: learning from emergent patterns of knowing and organizing. Learning Organization, 30(3), 290–308. https://doi.org/10.1108/TLO-09-2022-0104
5. Bastas, A., Liyanage, K. (2018). ISO 9001 and supply chain integration principles based sustainable development: A Delphi study. Sustainability (Switzerland), 10(12). https://doi.org/10.3390/su10124569
6. Berényi, L. (2018). Relationship between the number of ISO 9001 certifications and the national economic performance in transitional economies. WSEAS Transactions on Business and Economics, 15, 99–112.
7. Bhaduri, R.M. (2019). Leveraging culture and leadership in crisis management. European Journal of Training and Development, 43(5-6), 554–569. https://doi.org/10.1108/EJTD-10-2018-0109
8. Camango, C., Cândido, C.J.F. (2023a). ISO 9001 maintenance, decertification and recertification: a systematic literature review. Total Quality Management and Business Excellence, 34(13-14), 1764–1796. https://doi.org/10.1080/14783363.2023.2203379
9. Camango, C., Cândido, C.J.F. (2023b). ISO 9001 maintenance, decertification and recertification: a systematic literature review. Total Quality Management and Business Excellence, 34(13-14), 1764–1796. https://doi.org/10.1080/14783363.2023.2203379
10. Cândido, C.J.F. (2023). Strategies for the ISO 9001 certification life cycle (StrategISO). International Journal of Productivity and Performance Management. https://doi.org/10.1108/IJPPM-05-2023-0224
11. Cândido, C.J.F., Ferreira, L.M.F.R. (2022). Determinants of expected performance after ISO 9001 certification withdrawal. Total Quality Management and Business Excellence, 33(15-16), 1691–1717. https://doi.org/10.1080/14783363.2021.1997142
12. Cândido, C.J.F., Ferreira, L.M.F.R. (2023). ISO 9001 internal decertification motivations: exploring barriers and benefits of certification as withdrawal antecedents. Production Planning and Control, 34(4), 330–344. https://doi.org/10.1080/09537287.2021.1916638
13. Carnerud, D., Bäckström, I. (2019). Four decades of research on quality: summarising, Trendspotting and looking ahead. Total Quality Management and Business Excellence, 1–23. https://doi.org/10.1080/14783363.2019.1655397
14. Castello, J., De Castro, R., Marimon, F. (2020). Use of quality tools and techniques and their integration into ISO 9001: A wind power supply chain case. International Journal of Quality and Reliability Management, 37(1), 68–89. https://doi.org/10.1108/IJQRM-07-2018-0171
15. Chiarini, A. (2019). Why are manufacturing SMEs cancelling their ISO 9001 certification? Research from Italy. Production Planning and Control, 30(8), 639–649. https://doi.org/10.1080/09537287.2019.1566840
16. Chong, J.K.S. (2004). Six steps to better crisis management. Journal of Business Strategy, 25(2), 43–46. https://doi.org/10.1108/02756660410525407
17. Conz, E., Magnani, G. (2020). A dynamic perspective on the resilience of firms: A systematic literature review and a framework for future research. European Management Journal, 38(3), 400–412. https://doi.org/10.1016/j.emj.2019.12.004
18. Corrales-Estrada, A.M., Gómez-Santos, L.L., Bernal-Torres, C.A., Rodriguez-López, J.E. (2021). Sustainability and resilience organizational capabilities to enhance business continuity management: A literature review. Sustainability (Switzerland), 13(15). https://doi.org/10.3390/su13158196
19. Ćwiklicki, M., Pawełek, B., Pilch, K. (2021). Organisational Resource Capacity and ISO 9001 QMS Implementation in the Local Government. Evidence from Poland. Public Organization Review, 21(2), 205–219. https://doi.org/10.1007/s11115-020-00485-2
20. Cződörová, R., Gnap, J. (2023). Investigation of the Effectiveness of the Introduction of the Quality Management System According to the ISO 9001 Standard in Transport Companies: Slovakia Case Study. Sustainability (Switzerland), 15(3). https://doi.org/10.3390/ su15032401
21. Dahlgaard-Park, S.M., Reyes, L., Chen, C.K. (2018). The evolution and convergence of total quality management and management theories. Total Quality Management and Business Excellence, 29(9-10), 1108–1128. https://doi.org/10.1080/14783363.2018. 1486556
22. Damic, M. (2022). Exploring the Moderating Role of National Culture on the Relationship Between Iso 9001 and Organizational Innovativeness. International Journal for Quality Research, 16(2), 429–448. https://doi.org/10.24874/IJQR16.02-07
23. Danilova, K.B. (2019). Process owners in business process management: a systematic literature review. Business Process Management Journal, 25(6), 1377–1412. https://doi.org/10.1108/BPMJ-05-2017-0123
24. Dick, G.P.M., Heras, I., Casadesús, M. (2008). Shedding light on causation between ISO 9001 and improved business performance. International Journal of Operations and Production Management, 28(7), 687–708. https://doi.org/10.1108/01443570810881811
25. Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., Lim, W.M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of Business Research, 133(April), 285–296. https://doi.org/10.1016/j.jbusres.2021.04.070
26. Dziedzic, S., Warmi, A., Wyrwa, D., Scholar, G. (2023). Perspectives of the analysis of organisation’s context in the light of the ISO 9001:2015 standard. Organization and Management, 181, 107–118.
27. Ferreira, L.M.F.R., Cândido, C.J.F. (2021). Factors influencing firm propensity for ISO 9001 withdrawal: Evidence on decertification tendency and antecedents. International Journal of Production Economics, 233(March 2020). https://doi.org/10.1016/ j.ijpe.2020.108024
28. Fonseca, L.M., Cardoso, M.C., Nóvoa, M.H. (2022). Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal. International Journal of Quality and Service Sciences, 14(1), 18–36. https://doi.org/10.1108/IJQSS-02-2021-0031
29. Georgiev, E., Georgiev, S. (2023). Decoupling of a management standard: how decision-makers reinterpret, renegotiate, and modify the adoption of ISO 9001. Benchmarking. https://doi.org/10.1108/BIJ-06-2022-0355
30. Ibtissam, E.M., Hadini, M., Chebir, A., Mohamed, B.A., Adil, E. (2023). Proposal of a causal model measuring the impact of an ISO 9001 certified Quality Management System on financial performance of Moroccan service-based companies. Statistics in Transition New Series, 24(2), 159–184. https://doi.org/10.59170/stattrans-2023-026
31. Idris, M.C., Durmuşoğlu, A. (2023). An empirical examination of ISO 9001’s influence on sustained success of companies. Accreditation and Quality Assurance, 28(5), 221–235. https://doi.org/10.1007/s00769-023-01543-0
32. Ikram, M., Zhang, Q., Sroufe, R. (2021a). Future of quality management system (ISO 9001) certification: novel grey forecasting approach. Total Quality Management and Business Excellence, 32(15-16), 1666–1693. https://doi.org/10.1080/14783363.2020.1768062
33. Ikram, M., Zhang, Q., Sroufe, R. (2021b). Future of quality management system (ISO 9001) certification: novel grey forecasting approach. Total Quality Management and Business Excellence, 32(15-16), 1666–1693. https://doi.org/10.1080/14783363.2020.1768062
34. ISO 22316, Security and resilience - Organizational resilience - Principles and attributes (2017).
35. ISO 9001. (2015). ISO 9001 Quality management systems - requirements. International Organization for Standardization.
36. Karhalíková, M. (2016). Systémy manažérstva a význam ich auditovania. Studia Commercialia Bratislavensia, 9(36), 429–439.
37. Kebede Adem, M., Virdi, S.S. (2021). The effect of TQM practices on operational performance: an empirical analysis of ISO 9001: 2008 certified manufacturing organizations in Ethiopia. TQM Journal, 33(2), 407–440. https://doi.org/10.1108/TQM-03-2019-0076
38. Khodarahmi, E. (2009). Crisis management. Disaster Prevention and Management, 18(5), 523–528. https://doi.org/10.1108/09653560911003714
39. Kiryanto, K., Kartika, I., Zaenudin, Z. (2022). Stock price reaction on ISO 9001 certification announcement: evidence from Indonesia. International Journal of Quality and Reliability Management, 39(2), 612–629. https://doi.org/10.1108/IJQRM-04-2020-0127
40. Knop, K. (2021). The Use of Quality Tools to Reduce Surface Defects of Painted Steel Structures. Manufacturing Technology, 21(6), 805–817. https://doi.org/10.21062/ mft.2021.088
41. Kollár, V., Piatrik, M., Rusková, G., Keim, P. (2016). Manažérske prístupy k zabezpečovaniu kvality z hľadiska prosperity a konkurencieschopnosti, 142–147.
42. Kozel, R., Hys, K., Vilamova, Š., Hawrysz, L., Hudak, M. (2017). ISO 9001 as a standard of quality management in Poland and Czech Republic: an analysis based on the global data. Problems and Perspectives in Management, 15(3), 266–275.
43. Madani, F., Parast, M.M. (2023). An integrated approach to organizational resilience: a quality perspective. International Journal of Quality and Reliability Management, Vol. 40, Iss. 1. https://doi.org/10.1108/IJQRM-07-2020-0229
44. Marra da Silva Ribeiro, L.H., Beijo, L.A., Salgado, E.G., Alves Nogueira, D. (2022). Bayesian modelling of number of ISO 9001 issued in Brazilian territory: a regional and state level analysis. Total Quality Management and Business Excellence, 33(9-10), 1183–1212. https://doi.org/10.1080/14783363.2021.1944083
45. Marra da Silva Ribeiro, L.H., Beijo, L.A., Salgado, E.G., Nogueira, D.A. (2021). Modelling of ISO 9001 certifications for the American countries: a Bayesian approach. Total Quality Management and Business Excellence, 32(11-12), 1290–1315. https://doi.org/10.1080/ 14783363.2019.1696672
46. Mastrogiacomo, L., Carrozza, A., Maisano, D.A., Franceschini, F. (2021). Is ‘post-decline’ the next phase of the diffusion of ISO 9001 certifications? New empirical evidence from European countries. Total Quality Management and Business Excellence, 32(11-12), 1384–1403. https://doi.org/10.1080/14783363.2020.1724508
47. Midor, K., Wilkowski, G. (2021). Recertification of a Quality Management System based on ISO 9001 - Is it a must for a modern manufacturing company? Production Engineering Archives, 27(3), 217–222. https://doi.org/10.30657/pea.2021.27.29
48. Milovanović, V., Paunović, M., Casadesús, M. (2023). Measuring the Impact of ISO 9001 on Employee and Customer Related Company Performance. Quality Innovation Prosperity, 27(1), 79–102. https://doi.org/10.12776/QIP.V27I1.1808
49. Moczulska, M., Rogala, P. (2020). Mapping competences for the ISO 9001 management representative. International Journal for Quality Research, 14(3), 931–950. https://doi.org/10.24874/IJQR14.03-18
50. Naveen, K., Selvan, C.P., Senanayake, R. (2022). Assessment of Risk and Opportunity in Accordance With ISO 9001: An Empirical Study. International Journal of Social Ecology and Sustainable Development, 13(5), 1–16. https://doi.org/10.4018/IJSESD.292037
51. Nedra, A., Jun, X., Nèjib, S., Jiajia, D. (2022). Effect of ISO (9001) Certification and Article Type Produced on Lean Six Sigma Application Successes: A Case Study Within Textile Companies. Fibres and Textiles in Eastern Europe, 30(2), 17–22. https://doi.org/10.2478/ftee-2022-0003
52. Neves, M.E.D., Reis, S., Reis, P., Dias, A.G. (2023). Impact of ISO 14001 and ISO 9001 adoption on corporate performance: evidence on a bank-based system. International Journal of Productivity and Performance Management. https://doi.org/10.1108/IJPPM-08-2022-0398
53. Pacana, A., Ulewicz, R. (2020). Analysis of causes and effects of implementation of the quality management system compliant with iso 9001. Polish Journal of Management Studies, 21(1), 283–296. https://doi.org/10.17512/pjms.2020.21.1.21
54. Paul, J., Khatri, P., Kaur Duggal, H. (2023). Frameworks for developing impactful systematic literature reviews and theory building: What, Why and How? Journal of Decision Systems, 1–14. https://doi.org/10.1080/12460125.2023.2197700
55. Paul, J., Rialp, A. (2020). The art of writing literature review : What do we know and what do we need to know?, 29(June).
56. Popova, L., Yashina, M., Babynina, L., Ryzshakova, A., Yefremova, N., Andreev, A. (2019). The quality management development based on risk-based thinking approach according to iso 9001. Quality - Access to Success, 20(170), 58–63.
57. Rahman, T., Paul, S.K., Shukla, N., Agarwal, R., Taghikhah, F. (2022). Supply chain resilience initiatives and strategies: A systematic review. Computers and Industrial Engineering, 170(May), 108317. https://doi.org/10.1016/j.cie.2022.108317
58. Richnák, P. (2022). Quality 4.0: New Concept for Quality Management in Wood Processing Industry. 15th International Scientific Conference WoodEMA 2022 - Crisis Management and Safety Foresight in Forest-Based Sector and SMES Operating in the Global Environment, June, 365–370.
59. Rodríguez-Mantilla, J.M., Fernández-Cruz, F.J., Fernández-Díaz, M.J. (2019). Comparative analysis between management team and teachers on the impact of ISO 9001 standards in educational centres. International Journal of Quality and Service Sciences, 11(2), 248-264. https://doi.org/10.1108/IJQSS-06-2018-0057
60. Rosillo-Díaz, E., Blanco-encomienda, F.J., Francisco, J. (2022). Total Quality Management & Business Excellence Analysis of the evolution and impact of product quality in business. Total Quality Management & Business Excellence, 33(8). https://doi.org/10.1080/ 14783363.2021.1908825
61. Schmuck, R. (2021). Comparison of the esg guidelines used in the European higher education sector with the principles of the iso 9001:2015 quality management standard. Quality - Access to Success, 22(181), 87–92.
62. Schmuck, R. (2023). Comparison of the use of ICT resources of ISO 9001 certified SMEs and non-certified SMEs in Hungary. International Journal of Productivity and Quality Management, 38(4), 545–562. https://doi.org/10.1504/IJPQM.2023.130183
63. Simon, A., Kafel, P. (2018). Reasons for Decer-tification of Iso 9001. An Empirical Study. Innovar, 28(70), 69–80. https://doi.org/10.15446/innovar.v28n70.74
64. Siougle, E., Dimelis, S., Malevris, N. (2023). Does personal data protection matter for ISO 9001 certification and firm performance? International Journal of Productivity and Performance Management. https://doi.org/10.1108/IJPPM-07-2022-0345
65. Slakey, D.P., George, J.S., Anderson, E., Willeumier, D., Guglielmi, K. (2021). Applying international organization for standards 9001 to create an effective surgical quality committee. American Journal of Surgery, 221(3), 598–601. https://doi.org/10.1016/ j.amjsurg.2020.11.014
66. Spychalski, B. (2022). Threats for ISO 9001. European Research Studies Journal, XXV(Special Issue 3), 107–118. https://doi.org/10.35808/ersj/3023
67. Tomic, B., Spasojevic Brkic, V.K. (2019). Customer satisfaction and ISO 9001 improvement requirements in the supply chain. TQM Journal, 31(2), 222–238. https://doi.org/10.1108/TQM-07-2017-0072
68. Toporowicz, F.Z., Souza, J.T. de, Piekarski, C.M. (2021). The knowledge discovery in databases approach: identifying variables that influence ISO 9001 and ISO 14001 certifications. Journal of Environmental Planning and Management, 64(7), 1271–1290. https://doi.org/10.1080/09640568.2020.1817729
69. Vanichchinchai, A. (2022). Investigating the impacts of ISO 9001 certification on lean manufacturing and supply chain relationship: an empirical analysis. International Journal of Lean Six Sigma, 13(1), 232–252. https://doi.org/10.1108/IJLSS-10-2020-0164
70. Vanova, J., Paulová, I., Rusko, M., Hekelová, E. (2017). Creating corporate culture in context with standards iso 9001: 2015. Annals of DAAAM and Proceedings of the International DAAAM Symposium, March 2019, 274–279. https://doi.org/10.2507/ 28th.daaam.proceedings.037
71. Vykydal, D., Folta, M., Nenadál, J. (2020). A study of quality assessment in higher education within the context of sustainable development: A case study from Czech Republic. Sustainability, 12(11), 1–22. https://doi.org/10.3390/su12114769
72. Vykydal, D., Nenadál, J. (2022). Closed-Loop Quality Management Systems: Are Czech Companies Ready? Quality Innovation Prosperity, 26(2), 72–87. https://doi.org/10.12776/QIP.V26I2.1710
73. Wolniak, R. (2019). The level of maturity of quality management systems in Poland-Results of empirical research. Sustainability (Switzerland), 11(15), 1–17. https://doi.org/10.3390/ su11154239
74. Yadav, N., Heriyati, P., Kumar, H., Tamara, D. (2022). Influence of quality management and allied certifications on consumers. International Journal of Quality and Service Sciences, 14(3), 421–441. https://doi.org/10.1108/IJQSS-09-2021-0120
75. Yang, Z., Liu, P., Luo, L. (2023). Growing exports through ISO 9001 quality certification: Firm-level evidence from Chinese agri-food sectors. Food Policy, 117(June 2008), 102455. https://doi.org/10.1016/j.foodpol.2023.102455
76. Zapłata, S., Wiśniewski, M. (2022). Rola i miejsce zarządzania jakością w strukturze odporności organizacyjnej - studium przypadku. Management and Quality – Zarządzanie i Jakość, 4(2), 412–429.
77. Zayas-Mateo, R.A., Martínez-Lorente, Á.R. (2021). ISO 9001: a vaccine for time of crisis. Measuring Business Excellence, 25(3), 287–299. https://doi.org/10.1108/MBE-07-2020-0100
78. Zimon, D., Dellana, S. (2020). A longitudinal exploratory study of ISO 9001 certification abandonment in small- and medium-sized enterprises. International Journal of Quality and Reliability Management, 37(1), 53–67. https://doi.org/10.1108/IJQRM-10-2018-0284
79. Zimon, D., Gajewska, T., Malindzakova, M. (2018). Implementing the requirements of ISO 9001 and improvement logistics processes in smes which operate in the textile industry. Autex Research Journal, 18(4), 392–397. https://doi.org/10.1515/aut-2018-0020
80. Zimon, D., Madzík, P., Dellana, S., Sroufe, R., Ikram, M., Lysenko-Ryba, K. (2022). Environmental effects of ISO 9001 and ISO 14001 management system implementation in SSCM. TQM Journal, 34(3), 418–447. https://doi.org/10.1108/TQM-01-2021-0025
81. Zimon, D., Madzik, P., Sroufe, R. (2020). The influence of ISO 9001 & ISO 14001 on sustainable supply chain management in the textile industry. Sustainability (Switzerland), 12(10), 1–19. https://doi.org/10.3390/su12104282

Typ dokumentu

Bibliografia

Identyfikator YADDA

bwmeta1.element.baztech-79f31daf-7cc8-4003-9f80-d549396204b7