Requirements elicitation of passengers with reduced mobility for the design of high quality, accessible and inclusive public transport services

• Autorzy: Starzyńska B , Kujawińska A. , Grabowska M. , Diakun J , Więcek-Janka E. , Schnieder L. , Schlueter N. , Nicklas J. -P.

Identyfikatory

DOI

10.1515/mper-2015-0028

• Języki publikacji: EN

Abstrakty

EN

In this article the authors present the methodology adopted and the results obtained in the first stage of the research encompassing focus group interviews (FGI) about the needs of public transport users in a selected city (Poznan). The elicitation and assessment of the requirements were carried out for three groups of people with disabilities using public transport in the city of Poznań: blind and partially sighted people, deaf and hearing-impaired people, as well as people with locomotor dysfunctions. A study carried out on the basis of a scenario especially designed for the FGI purpose has made it possible to identify barriers for people with disabilities and, consequently, to formulate their pre-trip, on-trip and post-trip requirements when it comes to urban public transport services. The results will be used to construct a questionnaire to be used further on in the project.

Słowa kluczowe

EN

requirements management; service quality; sustainable transport; public transport planning

• Wydawca: Production Engineering Committee of the Polish Academy of Sciences ; Polish Association for Production Management
• Czasopismo: Management and Production Engineering Review
• Rocznik: 2015
• Tom: Vol. 6, No. 3
• Strony: 70--76
• Opis fizyczny: Bibliogr. 18 poz., rys., wykr.

Twórcy

autor

Starzyńska B

• Poznań University of Technology, Faculty of Mechanical Engineering and Management, Poland

autor

Kujawińska A.

• Poznań University of Technology, Faculty of Mechanical Engineering and Management, Poland

autor

Grabowska M.

• Poznań University of Technology, Faculty of Mechanical Engineering and Management, Poland

autor

Diakun J

• Poznań University of Technology, Faculty of Mechanical Engineering and Management, Poland

autor

Więcek-Janka E.

• Poznań University of Technology, Faculty of Engineering Management, Poland

autor

Schnieder L.

• German Aerospace Center, Institute of Transportation Systems, Germany

autor

Schlueter N.

• Bergische Universität Wuppertal, Research Group Product Safety and Quality Engineering, Germany

autor

Nicklas J. -P.

• Bergische Universität Wuppertal, Research Group Product Safety and Quality Engineering, Germany

Bibliografia

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