Organisational citizenship behaviour in public service: integrating public service motivation and sense of community

• Autorzy: Jiartana I Wayan , Riana I Gede , Wibawa I Made Artha , Surya Ida Bagus Ketut

Identyfikatory

DOI

10.17512/pjms.2023.27.1.07

Warianty tytułu

PL

Organizacyjne zachowania obywatelskie w służbie publicznej: integracja motywacji do służby publicznej i poczucia wspólnoty

• Języki publikacji: EN

Abstrakty

EN

Being less researched and viewed negatively, it is not known what makes police officers motivated to consistently perform public service. Public Service Motivation (PSM) can be linked to motivated action within public sector organisations. Similarly to PSM, it has been hypothesised that a sense of community (SOC) is a crucial predictor of employee engagement. The research sample was 258 members of policemen using probability sampling with a proportional random sampling technique. Furthermore, the collected data were analysed with descriptive and inferential analysis techniques using path analysis. The analysis results show that public service motivation can significantly increase the sense of community and organisational citizenship behaviour. A sense of community is proven to influence organisational citizenship behaviour significantly. Meanwhile, the sense of community's significant importance mediates public service motivation's effect on organisational citizenship behaviour. The implications of this research indicate the vital role of public service motivation in increasing the sense of community and organisational citizenship behaviour. The current study also demonstrates that SOC predicts employee engagement more accurately than PSM. The findings shed additional insight and clarity on the predictive value of PSM on employee attitudes and behaviour and highlight the utility of community experiences in public service environments.

PL

Chociaż nie do końca zbadany i określany jako negatywny, powód motywacji do konsekwentnego pełnienia służby publicznej przez funkcjonariuszy policji pozostaje niewyjaśniony. Motywacja w służbie publicznej (Public Service Motivation - PSM) może być powiązana z motywacją do działania w organizacjach sektora publicznego. Podobnie jak w przypadku PSM, postawiono hipotezę, że poczucie wspólnoty (Sense of Community - SOC) jest kluczowym wyznacznikiem zaangażowania pracowników. Badanie przeprowadzono na przykładzie 258 członków policji przy użyciu techniki probabilistycznej z proporcjonalnym doborem losowym. Ponadto zebrane dane zostały przeanalizowane za pomocą technik analizy opisowej i wnioskowania z wykorzystaniem analizy ścieżek. Wyniki analizy pokazują, że motywacja w służbie publicznej może znacząco zwiększyć poczucie wspólnoty i organizacyjne zachowania obywatelskie. Udowodniono, że poczucie wspólnoty znacząco wpływa na organizacyjne zachowania obywatelskie. Z kolei istotne znaczenie poczucia wspólnoty pośredniczy w wpływie motywacji do świadczenia usług publicznych na organizacyjne zachowania obywatelskie. Wnioski z tego badania wskazują na istotną rolę motywacji do świadczenia usług publicznych w zwiększaniu poczucia wspólnoty i organizacyjnych zachowań obywatelskich. Niniejsze opracowanie pokazuje również, że poczucie wspólnoty przewiduje zaangażowanie pracowników dokładniej niż motywacja w służbie publicznej. Odkrycia te rzucają dodatkowy wgląd i jasność na wartość przewidywaną motywacji służby publicznej dla postaw i zachowań pracowników oraz podkreślają użyteczność doświadczeń społecznych w środowiskach usług publicznych.

Słowa kluczowe

EN

sense of community; public service motivation; organizational citizenship behavior; police officer

PL

poczucie wspólnoty; motywacja w służbie publicznej; organizacyjne zachowania obywatelskie; funkcjonariusz policji

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2023
• Tom: Vol. 27, No. 1
• Strony: 117--132
• Opis fizyczny: Bibliogr. 59 poz., tab.

Twórcy

autor

Jiartana I Wayan

• Department of Management, Universitas Udayana, Denpasar, Indonesia

• https://orcid.org/0009-0007-1911-4592

autor

Riana I Gede

• Universitas Udayana, Denpasar, Indonesia

• https://orcid.org/0000-0002-8912-2252+

autor

Wibawa I Made Artha

• Universitas Udayana, Denpasar, Indonesia

• https://orcid.org/0000-0001-9689-0471+

autor

Surya Ida Bagus Ketut

• Universitas Udayana, Denpasar, Indonesia

• https://orcid.org/0000-0002-6426-5302

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Uwagi

Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2022-2023).