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The quality of smart mobility: a systematic review

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Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
Smart cities and smart mobility are often analysed by systematic, sustainability-related, informatical, etc., issues. However, the quality elements of smart mobility services have not yet been reviewed. In this paper, we reviewed smart cities and smart mobility as well as the quality elements of smart mobility services. Based on the reviewed literature, we illustrated the requirements against smart mobility and uncovered the need for optimisation. We also interpret a monitoring method based on SERVQUAL. This method can be a base of establishing key performance indicators as well as benchmarking between cities.
Rocznik
Tom
Strony
117--127
Opis fizyczny
Bibliogr. 37 poz.
Twórcy
autor
  • Faculty of Transportation Engineering and Vehicle Engineering, Budapest University of Technology and Economics, Műegyetem rkp. 3, 1111 Budapest, Hungary
  • Faculty of Transportation Engineering and Vehicle Engineering, Budapest University of Technology and Economics, Műegyetem rkp. 3, 1111 Budapest, Hungary
Bibliografia
  • 1. Aranda Jubril Olakitan. 2019. “Developing a social sustainability assessment framework”. Sustainable Cities and Society 44: 237-252.
  • 2. Balm Susanne, et al. 2014. “Developing and Evaluation Framework for Innovative Urban and Interurban Freight Transport Solutions”. Procedia – Social and Behavioral Sciences 125: 386-397.
  • 3. Borger Bruno De, Wouters Sandra. 1998. “Transport externalities and optimal pricing and supply decisions in urban transportation: a simulation analysis for Belgium”. Regional Science and Urban Economics 28: 163-197.
  • 4. Buhaug Halvard, Urdal Henrik. 2003. “An urbanization bomb? Population growth and social disorder in cities”. Global Environmental Change 23: 1-10.
  • 5. Caulfield Brian, Mahony O’Mahony. 2005. “Passenger requirements of a public transport ticketing system”. Proceedings of the 8th International IEEE Conference on ITS.
  • 6. Chang Wei-Ru, et al. 2017. “Environmental impact and sustainability study on biofuels for transportation applications”. Renewable and Sustainable Energy Reviews 67: 277-288.
  • 7. Dabbous Amal, Tarhini Abbas. 2019. “Assessing the impact of knowledge and perceived economic benefits on sustainable consumption through the sharing economy: A sociotechnical approach”. Technological Forecasting & Social Change 149: 1-14.
  • 8. Dahlgaards Jens, Dahlgaard-Park Su Mi. 2006. “Lean production, six sigma quality and TQM company culture”. The TQM Magazine 18(3): 263-281.
  • 9. Diez Pedro, et al. 2020. Computation and Big Data for Transport. Springer International Publishing, Switzerland. ISBN: 978-3-030-37752-6. P. 4-10.
  • 10. Garriga Elisabet, Melé Doménec. 2004. “Corporate Social Responsibility Theories: Mapping the Territory”. Journal of Business Ethics 53: 51-71.
  • 11. Geza Katona, Janos Juhasz. 2020. “The history of the transport system development and future with sharing and autonomous systems”. Communications – Scientific Letters of the University of Zilina (Komunikacie) 22(1): 25-34.
  • 12. Goerner Sally J., et al. 2009. “Quantifying economic sustainability: Implications for free-enterprise theory, policy and practice”. Ecological Economics 69: 76-81.
  • 13. Goodland Robert. 1995. “The Concept of Environmental Sustainability”. Annual Review of Ecology and Systematics 26(1): 1-24.
  • 14. Haghshenas Hossein, Vaziri Manouchehr. 2012. “Urban sustainable transportation indicators for global comparison”. Ecological Indicators 15: 115-121.
  • 15. Jacyna M., J. Merkisz. “Proecological approach to modelling traffic organization in national transport system”. Archives of Transport 2(30): 43-56.
  • 16. Jacyna M., M. Wasiak, K. Lewczuk, M. Kłodawski. 2014. “Simulation model of transport system of Poland as a tool for developing sustainable transport”. Archives of Transport 31(3): 23-35.
  • 17. Jittrapirom Peraphan, et al. 2017. “Mobility as a Service: A Critical Review of Definitions, Assessments of Schemes and Key Challenges”. Urban Planning 2(2): 13-25.
  • 18. Kogi K. 1979. “Passenger requirements and ergonomics in public transport”. Ergonomics 22(6): 631-639.
  • 19. Kolk Ans. 2004. “A decade of sustainability reporting: developments and significance”. Journal of Environment and Sustainable Development 3(1): 51-64.
  • 20. McKenzie Stephen. 2004. “Social sustainability: Towards some definitions”. Hawke Research Institution Working Paper. P. 28.
  • 21. Morelli John. 2011. “Environmental Sustainability: A Definition for Environmental Professionals”. Journal of Environmental Sustainability 1(1): 1-9.
  • 22. Näslund Dag. 2008. “Lean, six sigma and lean sigma: fads or real process improvement methods?”. Business Process Management Journal 14(2): 239-287.
  • 23. Ona Juan de, Ona Rocio de. 2014. “Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches”. Transportation Science 49(3).
  • 24. Paddison Ronan. 2000. Handbook of Urban Studies. London: SAGE Publication. ISBN: 0 8039 7695 X. P. 143-162.
  • 25. Parasuraman A. Parsu, et al. 1985. “A conceptual model of service quality and its implication”. Journal of Marketing 49(4): 41-50.
  • 26. Parasuraman A. Parsu, et al. 1988. “SERVQUAL: A Multiple-item Scale for Measuring Consumer Perceptions of Service Quality”. Journal of Retailing 67(4): 12-40.
  • 27. Parasuraman A. Parsu, et al. 1991. “Refinement and reassessment of the SERVQUAL scale”. Journal of Retailing 67(4): 420.
  • 28. Porter Michael Eugene, Kramer Michael Robert. 2006. “The link between competitive advantage and corporate social responsibility”. Harvard Business Review 84(12): 18-92.
  • 29. Psychogios Alexandros G., et al. 2012. “Lean Six Sigma in a service context”. International Journal of Quality & Reliability Management 29(1): 122-139.
  • 30. Rafiaani Parisa, et al. 2018. “Social sustainability assessments in the biobased economy: Towards a systematic approach”. Renewable and Sustainable Energy Research 82(2): 1839-1853.
  • 31. Russo Francesco, Comi Antonio. 2010. “A classification of city logistics measures and connected impacts”. Procedia – Social and Behavioral Sciences 2: 6355-6365.
  • 32. Schliwa Gabriele, et al. 2015. “Sustainable city logistics – Making cargo cycles viable for urban freight transport”. Transportation Business & Management 15: 50-57.
  • 33. Silva José, et al. 2017. “Smart Mobility: A Survey”. 2017 International Conference on Internet of Things for the Global Community. P. 1-8.
  • 34. Simnett Roger, et al. 2009. “Assurance on Sustainability Reports: An International Comparison”. The Accounting Review 84(3): 937-967.
  • 35. Torre Teresia, et al. (eds) 2016. Empowering Organizations: Enabling Platforms and Artefacts. Springer International Publishing, Switzerland. ISBN: 978-3-319-23784-8. P. 13-26.
  • 36. Vecchio Pasquale Del, et al. 2019. “A system dynamic approach for the smart mobility of people. Implications in the age of big data”. Technological Forecasting & Social Change 149.
  • 37. Veleva Vesela, et al. 2003. “Indicators for measuring environmental sustainability”. Benchmarking: An International Journal 10(2): 107-119.
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-72e932b4-d76b-4d06-9a00-93e28b0b9abc
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