The impact of quality management practices on organizational performance at higher educational institutions

• Autorzy: Absah Yeni , Rini Endang Sulistya , Sembiring Beby Karina Fauzeea

Identyfikatory

DOI

10.17512/pjms.2019.20.2.02

Warianty tytułu

PL

Wpływ praktyk zarządzania jakością na wyniki organizacyjne w szkołach wyższych

• Języki publikacji: EN

Abstrakty

EN

The standard of Indonesian higher education is not well recognized globally. There are several loopholes which decreases the performance of these higher educational institutions. To expedite the organizational performance, it is needed to increase the quality of education. Therefore, primary aim of this research is to review the role of quality management practices (QMPs) in organizational performance. Additionally, the role of human oriented element and work environment were also examined. Data were gathered from the Indonesian universities. The respondents of the research were based on the educational staff of these universities such as lecturers, assistant professor, associate professors and professors. By applying the area cluster sampling, 400 survey questionnaires were utilized for data collection. Partial least square was used to analyse the collected data. It is found that QMPs have significant positive role in organizational performance. Additionally, human oriented element and work environment as moderating variable enhance the positive relationship between QMPs and organizational performance among Indonesian higher educational institutions.

PL

Standard indonezyjskiego szkolnictwa wyższego nie jest uznawany na całym świecie. Istnieje kilka luk, które zmniejszają wydajność tych szkół wyższych. Aby przyspieszyć działanie organizacji, konieczne jest podniesienie jakości edukacji. Dlatego głównym celem tych badań prezentowanych w tym artykule jest przegląd roli praktyk zarządzania jakością (QMP) w wydajności organizacji. Dodatkowo zbadano rolę elementu zorientowanego na człowieka i środowisko pracy. Dane zebrano z indonezyjskich uniwersytetów. Respondentami badań byli pracownicy dydaktyczni tych uniwersytetów, tacy jak wykładowcy, adiunkci, profesorowie nadzwyczajni i profesorowie. Dzięki zastosowaniu próbkowania klastra obszarowego do gromadzenia danych wykorzystano 400 kwestionariuszy ankiet. Do analizy zebranych danych użyto częściowego najmniejszego kwadratu. Stwierdzono, że QMP odgrywają znaczącą pozytywną rolę w wydajności organizacji. Ponadto element zorientowany na człowieka i środowisko pracy jako zmienna moderująca wzmacniają pozytywny związek między QMP a wynikami organizacyjnymi wśród indonezyjskich szkół wyższych.

Słowa kluczowe

EN

quality management; organizational performance; higher education; satisfaction; work environment

PL

zarządzanie jakością; wydajność organizacyjna; szkolnictwo wyższe; satysfakcja; środowisko pracy

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2019
• Tom: Vol. 20, No. 2
• Strony: 24--34
• Opis fizyczny: Bibliogr. 24 poz., rys., tab.

Twórcy

autor

Absah Yeni

• Faculty of Economics and Business, Universitas Sumatera Utara, Medan, Indonesia

autor

Rini Endang Sulistya

• Faculty of Economics and Business, Universitas Sumatera Utara, Medan, Indonesia

autor

Sembiring Beby Karina Fauzeea

• Faculty of Economics and Business, Universitas Sumatera Utara, Medan, Indonesia

Bibliografia

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2020).