Transformative supply chain drivers during Covid-19: a customer perspective

• Autorzy: Alsmairat Mohammad A. K.

Identyfikatory

DOI

10.17512/pjms.2021.24.2.01

Warianty tytułu

PL

Transformacyjne czynniki napędzające łańcuch dostaw podczas Covid-19: perspektywa klienta

• Języki publikacji: EN

Abstrakty

EN

This study aims to analyze key driving factors for Transformative Supply Chain (TSC), including technical skills, trust and services availability. Data was collected from 189 customers sampled across different regions in Jordan and analyzed using Structural Equation Modeling (SEM). The findings revealed that technical skills and service availability are significant drivers for a TSC, whereas trust influence on TSC was not supported by the findings. The research has important implications for supply chain logistics managers. It recommends that simple, flexible and clear design should be considered in TSC implementation as these factors play a vital role in enhancing customer experience and patronage. Additionally, service availability for all customers anywhere seems an important mechanism that could ensure the sustainability of TSC services during the Coronavirus pandemic.

PL

Niniejsze badanie ma na celu analizę kluczowych czynników napędzających transformacyjny łańcuch dostaw (TSC), w tym umiejętności technicznych, zaufania i dostępności usług. Dane zebrano od 189 klientów z różnych regionów Jordanii objętych próbą i przeanalizowano za pomocą modelowania równań strukturalnych (SEM). Ustalenia ujawniły, że umiejętności techniczne i dostępność usług są istotnymi czynnikami wpływającymi na TSC, podczas gdy wpływ zaufania na TSC nie został poparty tymi ustaleniami. Badania mają ważne implikacje dla menedżerów logistyki łańcucha dostaw. Zaleca, aby we wdrażaniu TSC uwzględnić prosty, elastyczny i przejrzysty projekt, ponieważ czynniki te odgrywają kluczową rolę w zwiększaniu doświadczenia klienta i patronatu. Ponadto dostępność usług dla wszystkich klientów w dowolnym miejscu wydaje się ważnym mechanizmem, który może zapewnić trwałość usług TSC podczas pandemii koronawirusa.

Słowa kluczowe

EN

transformative supply chain; e-supply chain; supply chain drivers

PL

transformacyjny łańcuch dostaw; e-łańcuch dostaw; sterowniki łańcucha dostaw

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2021
• Tom: Vol. 24, No. 2
• Strony: 9--23
• Opis fizyczny: Bibliogr. 48 poz., rys., tab.

Twórcy

autor

Alsmairat Mohammad A. K.

• Luminus Technical University College, Jordan

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Uwagi

Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2022-2023).