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Impact of enterprise maturity on the implementation of Six Sigma concept

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EN
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EN
Six Sigma as the continuation of comprehensive quality management TQM is of interest to many enterprises. Unfortunately, not everybody successfully implements quality improvement projects using Six Sigma tools. This approach requires proper preparation in many areas of the company’s operation, including: organization of processes, establishing measures, employee engagement and creating conditions for continuous improvement. The goal of the article is to present on the case study the idea of using the organizational maturity model for production management to assess a readiness of organization to implement Six Sigma. The case study presents a company maturity level diagnosis and a successful project of quality and productivity improvement using the Six Sigma concept, confirming that the organization’s maturity model is the appropriate tool for assessing multi-faceted preparation for successful implementation of Six Sigma projects.
Twórcy
  • Management Faculty, Warsaw University of Technology, Narbutta 85, 02-524 Warsaw, Poland
  • Management Faculty, Warsaw University of Technology, Poland
Bibliografia
  • [1] Chrissis M.B., Konrad M., Shrum S., CMMIr Gudilines for Process Integration and Product Improvement, Adison-Wesley, Boston, pp. 75–82, 2003.
  • [2] Heizer J., Render B., Operations management, Pearson, Upper Sadle River, p. 227, 2011.
  • [3] Allen T.T., Introduction to Engineering Statistics and Lean Sigma Statistical Quality Control and Design of Experiments and Systems, Sagata, p. 16, 2010.
  • [4] Deepali K.D., Six Sigma, Himalaya Publishing House, Mumbai, p. 2, 2010.
  • [5] Chakraborty A., Chuan K.T., Qualitative and quantitative analysis of Six Sigma in service organization, Total Quality Management and Six Sigma, Intech, pp. 247–248, 2012.
  • [6] Gordon M., Six Sigma quality for business & manufacture, Palm Har, pp. 25–26, 2010.
  • [7] Oakland J.S., Statistical process control, Kidlington: Routledge, pp. 277–278, 2009.
  • [8] Shankar R., Process improvement using Six Sigma – A DMAIC guide, manufacturing engineering, ASQ Quality Press, Milwaukee, Wisconsin, pp. 16–17, 2009.
  • [9] Fukuda Y., Sase T., Integrated productivity and quality improvement, Japan Productivity Center, Tokyo, p. 5, 1994.
  • [10] Wheller D., Understanding variation, SPC Press, Knoxwille, Tennessee, p. 25, 2000.
  • [11] Koch P.N., Yang R., Gu I., Design for Six Sigma through robust optimization, Structural and Multidisciplinary Optimization, 26, 3, 235–236, 2004.
  • [12] Chakraborty A., Chuan K.T., The integration of TQM and Six Sigma, Total Quality Management and Six Sigma, Intech, pp. 220, 2012.
  • [13] Truscott W., Six Sigma – continual improvement for businesses, Routledge, New York, P. 36, p. 233, 2012.
  • [14] Oakland J.S., Total Quality management and operational excellence, Routledge, New York, pp. 297– 303, 2014.
  • [15] Hammer M., The process audit, Harvard Business Review, 85, 4, 111–123, 2007.
  • [16] Looy A., Business process maturity: a comperative study on a sample of business process maturity model, Springer-Verlag, Berlin, 2014.
  • [17] Chrissis M.B., Konrad M., Shrum S., CMMIr gudilines for process integration and product improvement, Adison-Wesley, Boston, pp. 611–632, 2003.
  • [18] Kosieradzka A., Smagowicz J., Concept of maturity model in public crisis management [in Polish], Organization and Management Series, Silesian University of Technology, 2018 (in publish).
  • [19] Kosieradzka A., Maturity model for production management [in:] Halicka K., Nazarko L. [Eds.], Procedia Engineering, Volume 182, (2017), Special Issue 7th International Conference on Engineering, Project, and Production Management, ELSEVIER, 182, 342–349, 2017, doi: 10.1016/j.proeng.2017.03.109.
  • [20] Kosieradzka A., Applying capability maturity model CMMIr to production management, [in:] Fertsch M. [Ed.], Innovative and Intelligent Manufacturing Systems, Monograph, Publishing House of Poznan University of Technology, Poznan, p. 121, 2010.
  • [21] Lunau S. [Ed.], Six Sigma + Lean Toolset, SpringerVerlag, Berlin, 2008.
  • [22] Imai M., Gemba Kaizen: a commonsense, lowcost approach to management, MT Biznes, Warsaw, p. 53, 2006.
Typ dokumentu
Bibliografia
Identyfikator YADDA
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