Are smart service manufacturing providers different in cooperation and innovation flexibility, in innovation performance and business performance from non-smart service manufacturing providers?

• Autorzy: Kaňovská Lucie

Identyfikatory

DOI

10.2478/emj-2020-0031

• Języki publikacji: EN

Abstrakty

EN

To overcome the challenges posed by increasing competition, many traditional manufacturing companies are moving from the mere production of manufacturing goods to the integration of services that are more or less integrated into the product, which is also due to the constant development of the industry. Moreover, many manufacturing companies offer products that use smart technologies. This paper focuses on the importance of smart service provision for cooperation and innovation flexibility, innovation performance and business performance in small and medium manufacturing companies. The paper aims to find out if smart service manufacturing providers are different in cooperation and innovation flexibility and innovation and business performance from non-smart service manufacturing providers. To better understand the issue, research was undertaken in 112 small and medium manufacturing companies of the Czech Republic. The problems of smart service provision were investigated in the first empirical research held among the electric engineering companies (CZ-NACE 26 and CZ-NACE 27) in the Czech Republic. The findings show that smart service manufacturing providers are better in internal cooperation flexibility, innovation flexibility related to product and to accompanying services and in business performance than non-smart service manufacturing providers. Theoretical implication contributes in two specific ways: first, in the presentation of the interconnection of smart services and cooperation flexibility, innovation flexibility, innovation performance and business performance; and second, in the identification of the impact of smart services in manufacturing SMEs and in finding out which areas affect the provision of smart services. The findings can have a positive influence in several areas; therefore, they can be important factors for many manufacturing companies which still need some persuasion to offer smart services.

Słowa kluczowe

EN

smart services; cooperation flexibility; innovation flexibility; innovation performance; business performance; manufacturing companies

PL

inteligentne usługi; elastyczność współpracy; elastyczność innowacji; wydajność innowacji; wyniki biznesowe; firmy produkcyjne

• Wydawca: Oficyna Wydawnicza Politechniki Białostockiej
• Czasopismo: Engineering Management in Production and Services
• Rocznik: 2020
• Tom: Vol. 12, no. 4
• Strony: 105--116
• Opis fizyczny: Bibliogr. 59 poz., tab., wykr.

Twórcy

autor

Kaňovská Lucie

• Brno University of Technology, Czech Republic

Bibliografia

• Allmendinger, G., & Lombreglia, R. (2005). Four strategies for the age of smart services. Harvard Business Review, 83(10), 131.
• Bathelt, H., Malmberg, A., & Maskell, P. (2004). Clusters and knowledge: local buzz, global pipelines and the process of knowledge creation. Progress in Human Geography, 28(1), 31-56.
• Biehl, S. (2017). Design Guidelines for Smart Services: A Strategic-logic Perspective on Seeking Competitive Advantage with Digitized Servitization Strategies. Doctoral dissertation, University of St. Gallen.
• Bjerke, L., & Johansson, S. (2015). Patterns of innovation and collaboration in small and large firms. The Annals of Regional Science, 55(1), 221-247.
• Boschma, R. (2005). Proximity and innovation: a critical assessment. Regional Studies, 39(1), 61-74.
• Bressanelli, G., Adrodegari, F., Perona, M., & Saccani, N. (2018). Exploring how usage-focused business models enable circular economy through digital technologies. Sustainability, 10(3), 639.
• Brewster, C., Mayrhofer, W., & Morley, M. (Eds.). (2016). New challenges for European resource management. Springer.
• Carlsson, B. (1989). Flexibility and the theory of the firm. International Journal of Industrial Organization, 7(2), 179-203.
• Deltour, F., Le Gall, S., & Lethiais, V. (2018). The spatiality of SMEs’ cooperation for innovation in the digital age: a mixed method study. Retrieved from https:// hal.archives-ouvertes.fr/hal-01667617/file/Conf%20 2018%20Deltour_Legall_Lethiais_GeoInno.pdf
• Di Sivo, M., & Cellucci, C. (2013). Flexibility and Cooperation: The Characteristics Of Low Cost Home Proceedings of the New Developments in Structural Engineering and Construction. The Seventh International Structural Engineering and Construction Conference, Research Publishing Services, 2, 1477-1480.
• Fang, E., Palmatier, R. W., & Steenkamp, J. B. E. (2008). Effect of service transition strategies on firm value. Journal of Marketing, 72(5), 1-14.
• Fitjar, R. D., & Rodríguez-Pose, A. (2014). When local interaction does not suffice: sources of firm innovation in urban Norway. In A. Torre & F. Wallet (Eds.), Regional development and proximity relations (pp. 195- 222). Edward Elgar Publishing.
• Gebauer, H., Fleisch, E., Lamprecht, C., & Wortmann, F. (2020). Growth paths for overcoming the digitalization paradox. Business Horizons, 63(3), 313-323.
• Gebauer, H., Paiola, M., & Saccani, N. (2013). Characterizing service networks for moving from products to solutions. Industrial Marketing Management, 42(1), 31-46.
• Gerpott, T. J., & May, S. (2016). Integration of Internet of Things components into a firm’s offering portfolio–a business development framework. Info, 18(2), 53-63.
• Gimpel, H., & Röglinger, M. (2015). Digital transformation: changes and chances–insights based on an empirical study. Project Group Business and Information Systems Engineering (BISE) of the Fraunhofer Institute for Applied Information Technology.
• Grubic, T., & Jennions, I. (2018). Remote monitoring technology and servitised strategies–factors characterising the organisational application. International Journal of Production Research, 56(6), 2133-2149.
• Grubic, T., & Peppard, J. (2016). Servitized manufacturing firms competing through remote monitoring technology: An exploratory study. Journal of Manufacturing Technology Management, 27(2), 154-184.
• Hagberg, J., Sundström, M., & Nicklas, E. Z. (2016). The digitalization of retailing: an exploratory framework. International Journal of Retail & Distribution Management, 44(7), 694-712.
• Hasselblatt, M., Huikkola, T., Kohtamäki, M., & Nickell, D. (2018). Modeling manufacturer’s capabilities for the Internet of Things. Journal of Business & Industrial Marketing, 33(6), 822-836.
• Higón, D. A. (2012). The impact of ICT on innovation activities: Evidence for UK SMEs. International Small Business Journal, 30(6), 684-699.
• Jaspert, D. (2020). Reorganization of Manufacturing Companies through Digital Servitization: A Systematic Review. AMCIS 2020 Proceedings, 23. Retrived from https://aisel.aisnet.org/amcis2020/org_transformation_is/org_transformation_is/23
• Kohnová, L., Papula, J., & Salajová, N. (2019). Internal factors supporting business and technological transformation in the context of Industry 4.0. Business: Theory and Practice, 20, 137-145.
• Kohtamäki, M., Parida, V., Oghazi, P., Gebauer, H., & Baines, T. (2019). Digital servitization business models in ecosystems: A theory of the firm. Journal of Business Research, 104, 380-392.
• Kozłowska, J. (2020a). Servitization of manufacturing: survey in the Polish machinery sector. Engineering Management in Production and Services, 12(1), 20-33.
• Kozłowska, J. (2020b). What Influences the Servitization Process the Most? A Perspective of Polish Machinery Manufacturers. Sustainability, 12(12), 1-24.
• Lafuente, E., Vaillant, Y., & Vendrell-Herrero, F. (2017). Territorial servitization: Exploring the virtuous circle connecting knowledge-intensive services and new manufacturing businesses. International Journal of Production Economics, 192, 19-28.
• Le Roy, F., & Czakon, W. (2016). Managing coopetition: the missing link between strategy and performance. Industrial Marketing Management, 53(1), 3-6.
• Liao, Y., & Barnes, J. (2015). Knowledge acquisition and product innovation flexibility in SMEs. Business Process Management Journal, 21(6), 1257-1278.
• Liao, Y., Hong, P., & Rao, S. S. (2010). Supply management, supply flexibility and performance outcomes: an empirical investigation of manufacturing firms. Journal of Supply Chain Management, 46(3), 6-22.
• Lopez-Nicolas, C., & Soto-Acosta, P. (2010). Analyzing ICT adoption and use effects on knowledge creation: An empirical investigation in SMEs. International Journal of Information Management, 30(6), 521-528.
• Martin, P. C. G., Schroeder, A., & Bigdeli, A. Z. (2019). The value architecture of servitization: Expanding the research scope. Journal of Business Research, 104, 438- 449.
• Mařík, V. (2016). Průmysl 4.0: výzva pro Českou republiku. Management Press.
• Obeidat, B. Y., Al-Suradi, M. M., & Tarhini, A. (2016). The impact of knowledge management on innovation. Management Research Review, 39(10), 1214- 1238.
• Pagani, M. (2013). Digital business strategy and value creation: Framing the dynamic cycle of control points. MIS Quarterly, 37(2), 617-632.
• Pagani, G. A., & Aiello, M. (2013). The power grid as a complex network: a survey. Physica A: Statistical Mechanics and its Applications, 392(11), 2688-2700.
• Paiola, M., & Gebauer, H. (2020). Internet of things technologies, digital servitization and business model innovation in BtoB manufacturing firms. Industrial Marketing Management. (in press)
• Pellicelli, M. (2018). Gaining flexibility and innovation through offshore outsourcing. Sustainability, 10(5), 1672.
• Porter, M. E., & Heppelmann, J. E. (2015). How smart, connected products are transforming companies. Harvard Business Review, 93(10), 96-114.
• Rachinger, M., Rauter, R., Müller, C., Vorraber, W., & Schirgi, E. (2019). Digitalization and its influence on business model innovation. Journal of Manufacturing Technology Management, 30(8), 1143-1160.
• Revilla, M., Toninelli, D., Ochoa, C., & Loewe, G. (2016). Do online access panels need to adapt surveys for mobile devices? Internet Research, 26(5), 1209-1227.
• Rymaszewska, A., Helo, P., & Gunasekaran, A. (2017). IoT powered servitization of manufacturing–an exploratory case study. International Journal of Production Economics, 192, 92-105.
• Shearmur, R. (2012). Are cities the font of innovation? A critical review of the literature on cities and innovation. Cities, 29, S9-S18.
• Sklyar, A., Kowalkowski, C., Tronvoll, B., & Sörhammar, D. (2019). Organizing for digital servitization: A service ecosystem perspective. Journal of Business Research, 104, 450-460.
• Soto-Acosta, P., Colomo-Palacios, R., & Popa, S. (2014). Web knowledge sharing and its effect on innovation: an empirical investigation in SMEs. Knowledge Management Research & Practice, 12(1), 103-113.
• Soto-Acosta, P., Popa, S., & Palacios-Marqués, D. (2016). E-business, organizational innovation and firm performance in manufacturing SMEs: an empirical study in Spain. Technological and Economic Development of Economy, 22(6), 885-904.
• Story, V. M., Raddats, C., Burton, J., Zolkiewski, J., & Baines, T. (2017). Capabilities for advanced services: A multi-actor perspective. Industrial Marketing Management, 60, 54-68.
• Suppatvech, C., Godsell, J., & Day, S. (2019). The roles of internet of things technology in enabling servitized business models: A systematic literature review. Industrial Marketing Management, 82, 70-86.
• Sachpazidu-Wójcicka, K. (2017). Innovation as a determinant of the competitiveness of Polish enterprises. Oeconomia Copernicana, 8(2), 287-299.
• Siderska, J. (2020). Robotic Process Automation — a driver of digital transformation? Engineering Management in Production and Services, 12(2), 21-31.
• Tambe, P., Hitt, L. M., & Brynjolfsson, E. (2012). The extroverted firm: How external information practices affect innovation and productivity. Management Science, 58(5), 843-859.
• Tomášková, E. (2005). Měření tržní orientace a její vliv na podnikový výkon”, Vutium.
• Tronvoll, B., Sklyar, A., Sörhammar, D., & Kowalkowski, C. (2020). Transformational shifts through digital servitization. Industrial Marketing Management. (in press)
• Vissers, G., & Dankbaar, B. (2016). Spatial aspects of interfirm collaboration: an exploration of firm-level knowledge dynamics. Regional Studies, 50(2), 260- 273.
• Wamba, S. F., Gunasekaran, A., Akter, S., Ren, S. J. F., Dubey, R., & Childe, S. J. (2017). Big data analytics and firm performance: Effects of dynamic capabilities. Journal of Business Research, 70, 356-365.
• Wünderlich, N. V., Heinonen, K., Ostrom, A. L., Patricio, L., Sousa, R., Voss, C., & Lemmink, J. G. (2015). Futurizing” smart service: implications for service researchers and managers. Journal of Services Marketing. 29(6/7), 442-447.
• Yoo, Y., Boland Jr, R. J., Lyytinen, K., & Majchrzak, A. (2012). Organizing for innovation in the digitized world. Organization Science, 23(5), 1398-1408.
• Zadykowicz, A., Chmielewski, K. J., & Siemieniako, D. (2020). Proactive customer orientation and joint learning capabilities in collaborative machine to machine innovation technology development: the case study of automotive equipment manufacturer. Oeconomia Copernicana, 11(3), 531-547.
• Župerkienė, E., Paulikas, J., & Abele, L. (2019). Employee behavioural patterns in resisting the implementation of organisational innovation. Forum Scientiae Oeconomia, 7(3), 89-100.

Uwagi

Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2021).