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Total Quality Management as managerial tool of competitiveness in enterprises worlwide

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Warianty tytułu
PL
TQM jako narzędzie konkurencyjne w przedsiębiorstwach na całym świecie
Języki publikacji
EN
Abstrakty
EN
This research paper examines the issue of Total Quality Management (TQM) as a dynamic tool for managing and improving the performance and competitiveness of enterprises. The empirical analysis was focused on the current state of using this concept as well as identifying barriers that prevent its use in practice. In order to verify the hypotheses, defined in accordance to the literature review research, the appropriate research methods were applied. Statistical verification revealed that the size of the enterprise has the statistically significant impact on the use of the TQM and the lack of qualified workforce and financial resources are among the most noticeable barriers to the use of the TQM in managerial practice. Concerning the managerial implications, the suitable model of relationships between human resources and the TQM is presented, with a novelty of the creation a comprehensive digital business model according the challenges of Industry 4.0. The paper also includes research studies, which confirm its relatively frequent use mainly in developed economies. We found that the TQM concept is used by more than 25% of industrial enterprises in Slovakia, and referred to the sustainable growth as well as competitiveness within the market environment worldwide.
PL
Niniejszy artykuł badawczy analizuje kwestię Total Quality Management (TQM) jako dynamicznego narzędzia do zarządzania i poprawy wydajności i konkurencyjności przedsiębiorstw. Analiza empiryczna koncentrowała się na obecnym stanie stosowania tej koncepcji, a także na identyfikacji barier, które uniemożliwiają jej zastosowanie w praktyce. Aby zweryfikować hipotezy zdefiniowane zgodnie z przeglądem literatury, zastosowano odpowiednie metody badawcze. Weryfikacja statystyczna wykazała, że wielkość przedsiębiorstwa ma statystycznie istotny wpływ na korzystanie z TQM, a brak wykwalifikowanej siły roboczej i zasobów finansowych jest jedną z najbardziej zauważalnych barier w korzystaniu z TQM w praktyce menedżerskiej. Jeśli chodzi o implikacje zarządcze, przedstawiono odpowiedni model relacji między zasobami ludzkimi a TQM, z nowością stworzenia kompleksowego cyfrowego modelu biznesowego zgodnego z wyzwaniami Przemysłu .0. Artykuł zawiera także badania, które potwierdzają jego stosunkowo częste stosowanie głównie w gospodarkach rozwiniętych. Badanie potwierdziło, że koncepcja TQM jest stosowana przez ponad 2 % przedsiębiorstw przemysłowych na Słowacji i odnosi się do zrównoważonego wzrostu, a także konkurencyjności w otoczeniu rynkowym na całym świecie.
Rocznik
Strony
195--209
Opis fizyczny
Bibliogr. 55 poz., rys., tab.
Twórcy
  • University of Prešov in Prešov, Faculty of Management
autor
  • University of Prešov in Prešov, Faculty of Management
  • University of Prešov in Prešov, Faculty of Management
  • University of Prešov in Prešov, Faculty of Management
  • University of Prešov in Prešov, Faculty of Management
autor
  • Islamic University of Kalimantan, Banjarmasin, Indonesia, Faculty of Economics & Business
Bibliografia
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  • 8. Dilawo, R. & Salimi, Z. (2019). Understanding TQM implementation barriers involving construction companies in a difficult environment. International Journal of Quality & Reliability Management. 36 (7). 1137-1158.
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  • 10. Eniola, A. A., Olorunleke, G. K., Akintimehin, O. O., Ojeka, J. D. & Oyetunji, B. (2019). The impact of organizational culture on Total Quality Management in SMEs in Nigeria. Heliyon. 5 (8).
  • 11. Fitriyah, N. (2019). Multivariate analysis of strategic management and business development in service sector. Polish Journal of Management Studies. 19 (1). 145-156.
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  • 14. Gálová, K., Rajnoha, R., & Ondra, P. (2018). The use of industrial lean management methods in the economics practice: An empirical study of the production companies in the Czech Republic. Polish Journal of Management Studies
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  • 18. Gonzalo, J. F., San-Jose, L. & Retolaza, J. L. (2019). Moral compliance as facilitator for ethical reflection in management: catalysts and situations. Total Quality Management & Business Excellence, 1-16.
  • 19. Gorgenyi-Hegyes, E. & Fekete-Farkas, M. (2019). Internal CSR as a strategic management tool in reduction of labour shortages. Polish Journal of Management Studies. 19 (2). 167-181.
  • 20. Gozukara, I., Colakoglu, N. & Simsek, O. F. (2019). Development culture and TQM in Turkish healthcare: importance of employee empowerment and top management leadership. Total Quality Management & Business Excellence. 30 (11-12). 1302-1318.
  • 21. Haque, U.A., Kot, S. & Imran, M. (2019). The moderating role of environmental disaster in relation to microfinance's non-financial services and women's micro-enterprise sustainability. Journal of Security and Sustainability Issues. 8 (3). 355-373.
  • 22. Izvercian, M., Radu, A., Ivascu, L. & Ardelean, B. O. (2014). The Impact of Human Resources and Total Quality Management on the Enterprise. Challenges and innovations in management and leadership 12th international symposium in management. 124. 27-33.
  • 23. Juran, J. M., & Godfrey, A. B. (2001). Total Quality Management. New York, NY: McGraw-Hill.
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  • 25. Krajcsák, Z. (2019). Leadership strategies for enhancing employee commitment in TQM. Journal of Management Development. 38 (6). 455-463.
  • 26. Lasrado, F. (2019). Examining the role of marketing motives and benefits of quality award frameworks. Measuring Business Excellence. 23 (2). 182-198.
  • 27. Laužikas, M., Miliūtė, A. 2020. Liaisons between culture and innovation: comparative analysis of South Korean and Lithuanian IT companies. Insights into Regional Development, 2(2), 523-537.
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  • 32. Nováková, R., Šujanová, J., & Nováková, N. (2019). Improving Quality Management - the Way Toward Economic Prosperity and Quality of Life, Production Engineering Archives, 24, 10-13
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  • 34. Pawliczek, A. & Piszczur, R. (2013). Utilization of Modern Management Methods with Special Emphasis on ISO 9000 and 14000 in Contemporary Czech and Slovak Companies. Proceedings of the 11th international conference on Liberec economic forum 2013. 436-445.
  • 35. Psomas, E. L. & Jaca, C. (2016). The impact of Total Quality Management on service company performance: Evidence from Spain. International Journal of Quality & Reliability Management. 33. 380-398.
  • 36. Rajiani, I., & Ismail, N. (2019). Management innovation in balancing technology innovation to harness universities performance in the era of community 4.0. Polish Journal of Management Studies, 19 (1). 309-321.
  • 37. Riana, I G., Suparna, G., Suwandana, I G. M., Kot S., Rajiani I., (2020). Human resource management in promoting innovation and organizational performance. Problems and Perspectives in Management, 18(1), 107-118.
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  • 43. Šofranková, B., Kiseľáková, D. & Horváthová, J. (2017). Actual Questions of Risk Management in Models Affecting Enterprise Performance. Ekonomický časopis. 65 (7). 644-667.
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  • 48. Straková, J., Rajiani, I., Pártlová, P., Váchal, J., & Dobrovič, J. (2020). Use of the Value Chain in the Process of Generating a Sustainable Business Strategy on the Example of Manufacturing and Industrial Enterprises in the Czech Republic. Sustainability, 12(4), 1520.
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  • 50. Talapatra, S. & Uddin, M. (2019). Prioritizing the barriers of TQM implementation from the perspective of garment sector in developing countries. Benchmarking: An International Journal. 26 (7). 2205-2224.
  • 51. Tasleem, M., Khan, N. & Nisar, A. (2019). Impact of technology management on corporate sustainability performance. International Journal of Quality & Reliability Management. 36 (9). 1574-1599.
  • 52. Ulewicz, R., Skowron-Nowicka, M. (2017), Total Quality Management in the Practice of Polish Metallurgical Enterprise, 26th International Conference On Metallurgy And Materials, 2338-2343
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Uwagi
Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2020).
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-6ca56965-2164-4d18-80f0-dce4308aeac0
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