Total Quality Management as managerial tool of competitiveness in enterprises worlwide

• Autorzy: Kiseľáková Dana , Gallo Peter , Gallo jr. Peter , Čabinová Veronika , Onuferová Erika , Hairul

Identyfikatory

DOI

10.17512/pjms.2020.21.2.14

Warianty tytułu

PL

TQM jako narzędzie konkurencyjne w przedsiębiorstwach na całym świecie

• Języki publikacji: EN

Abstrakty

EN

This research paper examines the issue of Total Quality Management (TQM) as a dynamic tool for managing and improving the performance and competitiveness of enterprises. The empirical analysis was focused on the current state of using this concept as well as identifying barriers that prevent its use in practice. In order to verify the hypotheses, defined in accordance to the literature review research, the appropriate research methods were applied. Statistical verification revealed that the size of the enterprise has the statistically significant impact on the use of the TQM and the lack of qualified workforce and financial resources are among the most noticeable barriers to the use of the TQM in managerial practice. Concerning the managerial implications, the suitable model of relationships between human resources and the TQM is presented, with a novelty of the creation a comprehensive digital business model according the challenges of Industry 4.0. The paper also includes research studies, which confirm its relatively frequent use mainly in developed economies. We found that the TQM concept is used by more than 25% of industrial enterprises in Slovakia, and referred to the sustainable growth as well as competitiveness within the market environment worldwide.

PL

Niniejszy artykuł badawczy analizuje kwestię Total Quality Management (TQM) jako dynamicznego narzędzia do zarządzania i poprawy wydajności i konkurencyjności przedsiębiorstw. Analiza empiryczna koncentrowała się na obecnym stanie stosowania tej koncepcji, a także na identyfikacji barier, które uniemożliwiają jej zastosowanie w praktyce. Aby zweryfikować hipotezy zdefiniowane zgodnie z przeglądem literatury, zastosowano odpowiednie metody badawcze. Weryfikacja statystyczna wykazała, że wielkość przedsiębiorstwa ma statystycznie istotny wpływ na korzystanie z TQM, a brak wykwalifikowanej siły roboczej i zasobów finansowych jest jedną z najbardziej zauważalnych barier w korzystaniu z TQM w praktyce menedżerskiej. Jeśli chodzi o implikacje zarządcze, przedstawiono odpowiedni model relacji między zasobami ludzkimi a TQM, z nowością stworzenia kompleksowego cyfrowego modelu biznesowego zgodnego z wyzwaniami Przemysłu .0. Artykuł zawiera także badania, które potwierdzają jego stosunkowo częste stosowanie głównie w gospodarkach rozwiniętych. Badanie potwierdziło, że koncepcja TQM jest stosowana przez ponad 2 % przedsiębiorstw przemysłowych na Słowacji i odnosi się do zrównoważonego wzrostu, a także konkurencyjności w otoczeniu rynkowym na całym świecie.

Słowa kluczowe

EN

Total Quality Management; enterprise performance; qualified workforce; financial resources; competitiveness

PL

kompleksowe zarządzanie jakością; wydajność przedsiębiorstwa

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2020
• Tom: Vol. 21, No. 2
• Strony: 195--209
• Opis fizyczny: Bibliogr. 55 poz., rys., tab.

Twórcy

autor

Kiseľáková Dana

• University of Prešov in Prešov, Faculty of Management

autor

Gallo Peter

• University of Prešov in Prešov, Faculty of Management

autor

Gallo jr. Peter

• University of Prešov in Prešov, Faculty of Management

autor

Čabinová Veronika

• University of Prešov in Prešov, Faculty of Management

autor

Onuferová Erika

• University of Prešov in Prešov, Faculty of Management

autor

Hairul

• Islamic University of Kalimantan, Banjarmasin, Indonesia, Faculty of Economics & Business

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2020).