An Ergonomics Evaluation of Certain ATM Dimensions

• Autorzy: Al-Saleh K. , Bendak S.
• Języki publikacji: EN

Abstrakty

EN

Although millions of automatic teller machines (ATMs) are currently used all over the world, users of ATMs still have usability problems including inappropriate user-ATM interaction, display problems and others. Many developed countries already have standards in place for ATMs. However, this is not the case in many other countries. This paper aims to assess certain dimensions of ATM machines and their suitability for users in Middle Eastern countries using anthropometric measurements of the user population taking Saudi Arabia as a case study. Dimensions of all ATMs used in Saudi Arabia were measured and compared with recommended dimensions based on anthropometric measurements of the user population. Results show that there is a mismatch between the dimensions of ATMs used in Saudi Arabia and the recommended dimensions based on the user population. Practical recommendations are given as to improve the usability of ATMs in Saudi Arabia and other Middle Eastern countries.

Słowa kluczowe

EN

human-machine interaction; automatic teller machines; anthropometric measurements; posture

PL

antropometria; pomiary i badania; ergonomia; pozycja przy pracy; pomiary antropometryczne; interakcja człowiek-maszyna

• Wydawca: Taylor & Francis
• Czasopismo: International Journal of Occupational Safety and Ergonomics
• Rocznik: 2013
• Tom: Vol. 19, No. 3
• Strony: 347--353
• Opis fizyczny: Bibliogr. 16 poz., rys., tab.

Twórcy

autor

Al-Saleh K.

• Department of Industrial Engineering, King Saud University, Riyadh, Saudi Arabia

autor

Bendak S.

• Department of Industrial Engineering and Management, University of Sharjah, Sharjah, United Arab Emirate

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