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Reliable and good suppliers are an important competitive advantage for a customer and that is why the development of suppliers, improvement of performance and enhancement of customership are also in the interest of the customer. The purpose of this study is to clarify a customer’s possibilities to increase the performance of a service provider and to develop the service process in FM services and thus help to improve partnership development. This research is a qualitative research. The research complements the existing generic model of supplier development towards partnership development by customer and clarifies the special features that facility management services bring to this model. The data has been gathered from interviews of customers and service providers in the facility management service sector. The result is a model of customers’ possibilities to develop the performance of service providers from the viewpoint of value addition and relationship development and in that way ensure added value to the customer and the development of a long-term relationship. The results can be beneficial to customers when they develop the cooperation between the customer and the service provider toward being more strategic and more partnership focused.
Wydawca
Czasopismo
Rocznik
Tom
Strony
50--61
Opis fizyczny
Bibliogr. 65 poz., rys.
Twórcy
autor
- Department of Civil Engineering, Tampere University of Technology, Finland
autor
- Department of Civil Engineering, Tampere University of Technology, Finland
autor
- Department of Management, University of Vaasa, Finland
autor
- Department of Civil Engineering, Tampere University of Technology, Finland
Bibliografia
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Uwagi
Opracowanie ze środków MNiSW w ramach umowy 812/P-DUN/2016 na działalność upowszechniającą naukę.
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-6809272c-e199-4350-85a3-fc05821ea164