Dynamic process improvement – theoretical and empirical perspectives

• Autorzy: Brajer-Marczak Renata , Marciszewska Anna

Identyfikatory

DOI

10.29119/1641-3466.2023.172.3

• Języki publikacji: EN

Abstrakty

EN

Purpose: The paper's main objective is to fill the research gap by theoretically and empirically exploring current approaches to business process improvement issues. In particular, attention is paid to the internal factors of dynamic business process improvement. Design/methodology/approach: The article is based on the results of a quantitative survey conducted using the CAWI technique. Respondents to the survey were middle managers representing companies in various industries where process improvement is taking place. Conclusions were drawn from a sample of 444 companies. Findings: The research conducted here made it possible to investigate and clarify aspects of dynamic business process management. The main conclusions that emerge from the results of the study allow to indicate the main internal factors which play the most significant role in dynamic process improvement. Is important to state that organisations must have certain resources in order to be able to implement dynamic process changes. They must also have certain capabilities that allow these resources to produce the desired effects. Research limitations/implications: The study targeted the perspective of middle managers, which was a key factor in selecting respondents for the study. Future research could move in the direction of expanding the pool of respondents to include other levels of management. Qualitative research, and in particular the case study method, could also prove useful in developing the topic further. Practical implications: In line with dynamic capabilities, middle managers should be oriented towards identifying the individual factors determining the company's development, arriving at synthetic, current and reliable knowledge necessary for the decision-making process, and reacting quickly to changes occurring inside and outside the organisation. Originality/value: The subject of this article is the issue of dynamic business process improvement. This is a topic that has not yet been sufficiently researched. The presented research area is interesting from a cognitive point of view and the perspective of management practice. It is part of the current research on the effectiveness of business process execution and, by extent, the effectiveness of entire organisations. It responds to the current need to react quickly to unpredictable, rapid environmental changes, which corresponds to the metaparadigm of dynamic reality.

Słowa kluczowe

EN

business process management; BPM; business process improvement; BPI; dynamic capabilities

PL

zarządzanie procesami biznesowymi; BPM; udoskonalanie procesów biznesowych; BPI; możliwości dynamiczne

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2023
• Tom: z. 172
• Strony: 41--59
• Opis fizyczny: Bibliogr. 62 poz.

Twórcy

autor

Brajer-Marczak Renata

• Wroclaw University of Economics and Business

• https://orcid.org/0000-0003-3920-2016

autor

Marciszewska Anna

• Wroclaw University of Economics and Business

• https://orcid.org/0000-0001-6182-5821

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