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This paper is a cross-sectional study on the use of Internet and Online Social Networks in the Spanish hotel sector compared to Spanish companies in other sectors. The conclusions from this extensive survey are that the use of online social networks is more important and is more developed in the hotel sector than in Spanish companies in general. However, although it gives considerable importance to online social networks, the hotel sector needs to revise its rules of usage. The use of new tools such as e-commerce to sell the hotel stays must increase, and marketing efforts should be geared more towards online social networks because the hotel sector is currently losing ground in a market that generates more and more potential clients and sales by the day.
Słowa kluczowe
Czasopismo
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Tom
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75--86
Opis fizyczny
Bibliogr. 23 poz., tab.
Twórcy
autor
- GITICE research group, University of Huelva (Spain)
autor
- GITICE research group, University of Huelva (Spain)
autor
- GITICE research group, University of Huelva (Spain)
autor
- GITICE research group, University of Huelva (Spain)
Bibliografia
- [1] AIMC (Association for Media Research). Navegantes en la Red (08-03-2013). Retrieved June 2015 from http://www.aimc.es/-Navegantes-en-la-Red-.html
- [2] Dixit S. K.: A study of guest’s expectation and perception of hotel service quality: case of Khajuraho, India. Enlightening Tourism. A Pathmaking Journal, 3 (2), 2013, p. 125–141.
- [3] Dwivedi M., Yadav A., Venkatesh U.: Use of social media by national tourism organizations: a preliminary analysis. Journal of Information Technology & Tourism, 13 (2), 2012, p. 93–103.
- [4] Eurostat, the statistical office of the European Union. Bed places in hotels and similar establishments (2000-2013). Retrieved June 2015 from http://ec.europa.eu/eurostat/web/ products-datasets/-/tour_cap_nat
- [5] Fomento de la Producción. España 25.000 (2011). Retrieved October 2012 from http://www.fomentodigital.com/busqueda/empresa/espana25000.jsp
- [6] Guevara A. Informática aplicada al turismo. Pirámide, Madrid, 2003.
- [7] IET1 (Tourism Institute of Spain). Tourism Satellite Account of Spain (2012). Retrieved June 2015 from http://www.iet.tourspain.es/es-es/estadisticas/otrasestadisticas/ cuentasatelite/paginas/default.aspx
- [8] IET2 (Tourism Institute of Spain). Annual report on Employment in the tourism sector (2013). Retrieved June 2015 from http://www.iet.tourspain.es/es-es/estadisticas/ otrasestadisticas/empleoturistico/encuestapoblacion/paginas/informespublicaciones.aspx)
- [9] INE (National Statistics Institute). Hospitality and Tourism (2014). Retrieved June 2015 from http://www.ine.es/inebmenu/mnu_hosteleria.htm
- [10] Infante-Moro A., Infante-Moro J. C., Martinez-Lopez F. J., Garcia-Ordaz M.: Currícula en SI/TI en las empresas españolas: Estudio longitudinal (2001–2011). Certiuni Journal, 1, 2015, p. 76–85.
- [11] Infante-Moro A., Martinez-Lopez F. J., Garcia-Ordaz M., Infante-Moro J. C.: El teletrabajo en las grandes empresas del sector hotelero: El caso español. Turitec 2014: X congreso nacional turismo y tecnologías de la información y las comunicaciones, 2014, p. 309–321.
- [12] Infante-Moro A., Martinez-Lopez F. J., Garcia-Ordaz M., Infante-Moro J. C.: Information exchange in big companies of the Spanish hotel sector: an inside and inter-organizational comparative analysis. TMS Algarve 2014: Management Studies International Conference, 2014, p. 209–220.
- [13] Infante-Moro A., Martinez-Lopez F. J., Infante-Moro J. C.: The Extent of Computerization in big companies of the Spanish Hotel Sector. Enlightening Tourism. A pathmaking Journal, 5 (2), 2015, p. 126–154.
- [14] Infante-Moro A., Zavate A., Infante-Moro J. C.: The influence/impact of Semantic Web technologies on Social Media. International Journal of Information Systems and Software Engineering for Big Companies (IJISEBC), 2 (2), 2015, p. 18–30.
- [15] Ip C., Leung R., Law, R.: Progress and development of information and communication technologies in hospitality. International Journal of Contemporary Hospitality Management, 23 (4), 2011, p. 533–551.
- [16] Jussila J. J., Karkkainen H., Aramo-Immonen H.: Social media utilization in business-to-business relationships of technology industry firms. Computers in Human Behavior, 30, 2014, p. 606–613.
- [17] Mislove A., Marcon M., Gummadi K. P., Druschel P., Bhattacharjee B.: Measurement and analysis of online social networks. 7th ACM SIGCOMM conference on Internet measurement, 2007, p. 29–42.
- [18] Nicolau J. L., Santa-Maria M. J.: The effect of innovation on hotel market value. International Journal of Hospitality Management, 32 (0), 2013, p. 71–79.
- [19] Probert D., Dissel M., Farrukh C., Mortara L., Thorn V., Phaal R.: The process of making the business case for technology: A sales and marketing perspective for technologists. Technological Forecasting and Social Change, 80 (6), 2013, p. 1129–1139.
- [20] Sheth, J., Sharma A.: International e-marketing: opportunities and issues. International Marketing Review, 22 (6), 2005, p. 611–622.
- [21] Sierra R.: Técnicas de Investigación Social. Teoría y ejercicios. Thomson Editores, Madrid, 2003.
- [22] Trainor K.J.: Relating Social Media technologies to performance: A capabilities-based perspective. Journal of Personal Selling and Sales Management, 32 (3), 2012, p. 317–331.
- [23] Ucakturk A., Villard M.: The effects of management information and ERP systems on strategic knowledge management and decision-making. Procedia – Social and Behavioral Sciences, 99 (0), 2013, p.1035–1043.
Uwagi
Opracowanie ze środków MNiSW w ramach umowy 812/P-DUN/2016 na działalność upowszechniającą naukę
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-63e60450-3ba8-4b4c-9952-664579246481