Advanced technologies in improving the management of logistics services : bibliometric network analysis

• Autorzy: Moldabekova Aisulu , Zhidebekkyzy Aknur , Akhmetkaliyeva Sandigul , Baimukhanbetova Elmira

Identyfikatory

DOI

10.17512/pjms.2020.21.1.16

Warianty tytułu

PL

Zaawansowane technologie ulepszania zarządzania usługami logistycznymi : analiza sieci bibliometrycznej

• Języki publikacji: EN

Abstrakty

EN

This paper provides a systematic review of the role of Information and Communication Technologies (ICT) in logistics services to analyze managerial implications for improving the logistics service quality. The literature review has been performed using two academic databases Scopus and Web of Science and spans the years 2008-2019. Bibliometric network analysis were used to highlight research areas for the study of current technologies in the logistics service industry. The paper highlights the classification of the information and communications technologies in the logistics service industry, new trends in logistics service in terms of Industry 4.0 and the impact of current technologies on management of logistics service quality.

PL

Niniejszy artykuł zawiera systematyczny przegląd roli technologii informacyjno-komunikacyjnych (ICT) w usługach logistycznych w celu przeanalizowania wpływu zarządzania na poprawę jakości usług logistycznych. Przegląd literatury został przeprowadzony przy użyciu dwóch akademickich baz danych Scopus i Web of Science i obejmuje lata 2008-2019. Bibliometryczną analizę sieci wykorzystano do podkreślenia obszarów badawczych do badania aktualnych technologii w branży usług logistycznych. W artykule podkreślono klasyfikację technologii informacyjnych i komunikacyjnych w branży usług logistycznych, nowe trendy w usługach logistycznych w zakresie Przemysłu 4.0 oraz wpływ obecnych technologii na zarządzanie jakością usług logistycznych.

Słowa kluczowe

EN

management; logistics service quality; information and communications technologies; Industry 4.0; supply chain management

PL

zarządzanie; jakość usług logistycznych; technologie informacyjne i komunikacyjne; Przemysł 4.0; zarządzanie łańcuchem dostaw

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2020
• Tom: Vol. 21, No. 1
• Strony: 211--223
• Opis fizyczny: Bibliogr. 44 poz., rys., tab.

Twórcy

autor

Moldabekova Aisulu

• Al Farabi Kazakh National University, Institute of Economics

autor

Zhidebekkyzy Aknur

• Al-Farabi Kazakh National University, Higher School of Economics and Business, Kazakhstan

autor

Akhmetkaliyeva Sandigul

• Al-Farabi Kazakh National University, Higher School of Economics and Business, Kazakhstan

autor

Baimukhanbetova Elmira

• Al-Farabi Kazakh National University, Higher School of Economics and Business, Kazakhstan

Bibliografia

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2020).