Requirements as operational metrics? - case: finnish defense forces

• Autorzy: Häyhtiö M.

Identyfikatory

DOI

10.1515/mper-2016-0025

• Języki publikacji: EN

Abstrakty

EN

The purpose of this paper is to study how requirements management could be utilized in connection to a service performance measurement system. Public private partnership (PPP) in Finnish Defence Forces’ (FDF) catering operations is studied as a case example. There are two research questions, which are studied: Firstly, do catering operations create KPI’s, which enable inter- functional co-operation and service development? Secondly, do these KPIs support both efficiency and effectiveness of PPP catering operations? Evidence from the previous studies on the subject indicates that there should be a single “power-by-the-hour” metrics unit, which enables a transparent follow-up of the performancebased operations. This research highlights requirements value in creation of economic efficiency and effectiveness from the end-user point-of view and reciprocal value creation between inter-functional service systems. This research’s results show that focus on portion control can produce information, which enhances inter-functional co-operation between PPP stakeholders.

Słowa kluczowe

EN

requirements management; performance based logistics; catering operations; public-private partnership

• Wydawca: Production Engineering Committee of the Polish Academy of Sciences ; Polish Association for Production Management
• Czasopismo: Management and Production Engineering Review
• Rocznik: 2016
• Tom: Vol. 7, No. 3
• Strony: 49--61
• Opis fizyczny: Bibliogr. 32 poz., tab., wykr.

Twórcy

autor

Häyhtiö M.

• National Defence University Finland, Defence Acquisition, Finland

Bibliografia

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Uwagi

Opracowanie ze środków MNiSW w ramach umowy 812/P-DUN/2016 na działalność upowszechniającą naukę.