Trust and control manifestations in employee- driven innovations

• Autorzy: Padzik-Wołos Agnieszka

Identyfikatory

DOI

10.29119/1641-3466.2022.162.31

• Języki publikacji: EN

Abstrakty

EN

Purpose: The goal is to deepen understanding of trust and control in employee-driven innovations (EDI) and is met by empirical research basing on key informants’ narration. Design/methodology/approach: Nineteen interviews with key informants were conducted between March and June 2021 in three companies from different sectors (telecommunication, pharmaceutical and financial). Findings: This publication contributes to the existing literature on EDI and trust-control in multiple ways. First, it reveals lack of direct reference to trust in employees’ discourse on EDI. Second, it highlights manifestations of trust and control along with fit into Das and Teng (2001) framework. Third, it reveals differences among researched companies in terms of breakdown of trust and control types, which poses further questions about factors impacting these differences. Fourth, it shows that social control manifestations are not recognized. Research limitations/implications: Research limitation stems from the method, which does not allow to make generalizations. Manifestations of social control in Das and Teng (2001) model were not recognized in the research, which opens a future research avenue. Future research could investigate impersonal trust in the context of EDI. Practical implications: The research proves important role of general managerial support, identified in the literature on innovations and trust. Originality/value: The article proposes categorization of trust and control manifestations and fit into types of trust and control in Das and Teng (2001) model, which originally presents relations between trust, control and risk types in collaboration between alliance partners.

Słowa kluczowe

EN

trust; control; employee-driven-innovations; bottom-up innovation; manifestations

PL

zaufanie; kontrola; innowacje napędzane przez pracowników; innowacje oddolne; przejawy

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2022
• Tom: z. 162
• Strony: 561--582
• Opis fizyczny: Bibliogr. 36 poz.

Twórcy

autor

Padzik-Wołos Agnieszka

• Akademia Leona Koźmińskiego

• https://orcid.org/0000-0001-8307-5427

Bibliografia

• 1. Ahmad, B., Liu, D., Akhtar, N., Siddiqi, U.I. (2022). Does service-sales ambidexterity matter in business-to-business service recovery? A perspective through salesforce control system. Industrial Marketing Management, 102, 351-363, https://doi.org/10.1016/ j.indmarman.2022.02.007.
• 2. Bijlsma-Frankema, K., Costa, A.C. (2005). Understanding the trust-control nexus. International Sociology, 20(3), pp. 259-282, https://doi.org/10.1177/0268580905055477.
• 3. Cao, Z., Lumineau, F. (2015). Revisiting the interplay between contractual and relational governance: A qualitative and meta-analytic investigation. Journal of operations management, 33, pp. 15-42, https://doi.org/10.1016Zj.jom.2014.09.009.
• 4. Corden, A., Sainsbury, R. (2006). Using verbatim quotations in reporting qualitative social research: researchers' views. York: University of York, pp. 11-14.
• 5. Costa, A.C., Bijlsma-Frankema, K. (2007). Trust and control interrelations: New perspectives on the trust—control nexus. Group & Organization Management, 32(4), pp. 392-406, https://doi.org/10.1177/1059601106293871.
• 6. Cox, H., Mowatt, S. (2004). Consumer-driven innovation networks and e-business management systems. Qualitative market research: An international journal. Vol. 7, No. 1, pp. 9-19. https://doi.org/10.1108/13522750410512840.
• 7. Das, T.K., Teng, B.S. (1998). Between trust and control: Developing confidence in partner cooperation in alliances. Academy of management review, 23(3), pp. 491-512, https://doi.org/10.5465/amr.1998.926623.
• 8. Das, T.K., Teng, B.S. (2001). Trust, control, and risk in strategic alliances: An integrated framework. Organization studies, 22 (2), pp. 251-283, https://doi.org/10.1177/ 0170840601222004.
• 9. Delbufalo, E. (2017). The effects of suppliers’ trust on manufacturers’ innovation capability: an analysis of direct versus indirect relationships. Production Planning & Control, 28 ( 14 ), pp. 1165-1176, https://doi.org/10.1080/09537287.2017.1350766.
• 10. Eldh, A.C., Ârestedt, L., Bertero, C. (2020). Quotations in qualitative studies: Reflections on constituents, custom, and purpose. International Journal of Qualitative Methods, 19, 1609406920969268.
• 11. Flocco, N., Canterino, F., Cagliano, R. (2022). To control or not to control: How to organize employee-driven innovation. Creativity and Innovation Management, Vol. 31, Iss. 3, pp. 396-409, https://doi.org/10.1111/caim.12500.
• 12. Gebert, D., Boerner, S., Lanwehr, R. (2003). The risks of autonomy: Empirical evidence for the necessity of a balance management in promoting organizational innovativeness. Creativity and innovation management, 12(1), pp. 41-49, https://doi.org/10.1111/1467- 8691.00267.
• 13. Gebert, D., Boerner, S., Lanwehr, R. (2004). The more situation control, the more innovation?-Putting the linearity thesis to the test. International Journal of Entrepreneurship and Innovation Management, 4(1), pp. 98-114, https://dx.doi.org/ 10.1504/IJEIM.2004.004503.
• 14. Glinska-Neweś, A., Sudolska, A., Karwacki, A., Gorka, J. (2017). Innovations among people. How positive relationships at work can trigger innovation creation. E+ M Ekonomie a Management, 20(3), pp. 84-101, doi: 10.15240/tul/001/2017-3-006.
• 15. Hansen, K., Amundsen, O., Aasen, T.M.B., Gressgârd, L.J. (2017). Management practices for promoting employee-driven innovation. Workplace Innovation. Cham: Springer, pp. 321-338.
• 16. Horton, J., Macve, R., Struyven, G. (2004). Qualitative research: experiences in using semi-structured interviews. The real life guide to accounting research. Elsevier, pp. 339-357. https://doi.org/10.1016/B978-008043972-3/50022-0.
• 17. Hospers, G.J. (2005). Joseph Schumpeter and his legacy in innovation studies. Know Techn. Pol., 18, pp. 20-37, https://doi.org/10.1007/s12130-005-1003-1.
• 18. H0yrup, S. (2010). Employee-driven innovation and workplace learning: basic concepts, approaches and themes. Transfer: European Review of Labour and Research, 16(2), pp. 143-154, doi: 10.1177/1024258910364102.
• 19. Huang, M.J., Cheng, K.C., Chung, S.H., Wang, H.M., Wang, K.H. (2021). Budget Participation Capacity Configuration (BPCC), Budgeting Participation Requirement and Product Innovation Performance. Sustainability, 13(10), 5614, https://doi.org/10.3390/ su13105614.
• 20. Kostis, A., Nâsholm, M.H. (2020). Towards a research agenda on how, when and why trust and distrust matter to coopetition. Journal of Trust Research, 10(1), pp. 66-90, https://doi.org/10.1080/21515581.2019.1692664
• 21. Langfield-Smith, K., Smith, D. (2003). Management control systems and trust in outsourcing relationships. Management accounting research, 14(3), pp. 281-307, https://doi.org/10.1016/S1044-5005(03)00046-5.
• 22. Li, X. (2016). Management control and employee-driven innovation (Doctoral dissertation), https://dash.harvard.edu/bitstream/handle/1/32744406/LI-DISSERTATION- 2016.pdf?sequence=1&isAllowed=y, 6.09.2022.
• 23. Lindermann, N., Valcarcel, S., Schaarschmidt, M., Kortzfleisch, H.V. (2009). SME 2.0: Roadmap towards Web 2.0-based open innovation in SME-networks-A case study based research framework. Information systems-Creativity and innovation in small and medium-sized enterprises. Berlin-Heidelberg: Springer, pp. 28-41. https://doi.org/10.1007/978-3- 642-02388-0_3.
• 24. Long, C.P. (2018). To control and build trust: How managers use organizational controls and trust-building activities to motivate subordinate cooperation. Accounting, Organizations and Society, 70, pp. 69-91.
• 25. Lou, Z., Ye, A., Mao, J., Zhang, C. (2022). Supplier selection, control mechanisms, and firm innovation: Configuration analysis based on fsQCA. Journal of Business Research, 139, pp. 81-89, https://doi.org/10.1016/jjbusres.2021.09.045.
• 26. Malhotra, D., Lumineau, F. (2011). Trust and collaboration in the aftermath of conflict: The effects of contract structure. Academy of management Journal, 54(5), pp. 981-998, https://doi.org/10.5465/amj.2009.0683.
• 27. Marshall, M.N. (1996). The key informant technique. Family practice, 13, pp. 92-97, Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.554.5499& rep=rep1&type=pdf, 30.06.2022.
• 28. OECD (2018). Oslo Manual 2018: Guidelines for Collecting, Reporting and Using Data on Innovation, The Measurement of Scientific, Technological and Innovation Activities. Handbook of Innovation Indicators and Measurement. Retrieved from https://www.oecd.org/science/oslo-manual-2018-9789264304604-en.htm, 30.06.2022.
• 29. Oliveira, M., Curado, C., Balle, A.R., Kianto, A. (2020). Knowledge sharing, intellectual capital and organizational results in SMES: are they related? Journal of Intellectual Capital, Vol. 21, No. 6, pp. 893-911. https://doi.org/10.1108/JIC-04-2019-0077.
• 30. Padzik-Wołos, A. (2020). Innowacja pracownicza-rozważania o współczesnym kontekście. Zeszyty Naukowe Politechniki Poznańskiej. Organizacja i Zarządzanie, Vol. 82, pp. 243¬260, doi: 10.21008/j.0239-9415.2020.082.15.
• 31. Prichard, J., Turnbull, J., Halford, S., Pope, C. (2014). Trusting technical change in call centres. Work, employment and society, 28(5), pp. 808-824, https://doi.org/10.1177/ 0950017013510763.
• 32. Sackmann, S.A. (1991). Uncovering culture in organizations. The Journal of applied behavioral science, 27(3), 295-317.
• 33. Tidd, J., Bessant, J.R. (2020). Managing innovation: integrating technological, market and organizational change. John Wiley & Sons. Retrieved from https://www.academia.edu/ download/37285072/0470093269.pdf, 30.06.2022.
• 34. Yang, Z., Zhou, C., Jiang, L. (2011). When do formal control and trust matter? A context-based analysis of the effects on marketing channel relationships in China. Industrial Marketing Management, 40 (1), pp. 86-96, https://doi.org/10.1016/j.indmarman. 2010.09.013.
• 35. Yin, R.K. (2011). Applications of case study research. Sage.
• 36. Zahedi, M., Akhavan, P., Naghdi Khanachah, S. (2022). Evaluation of knowledge sharing and its role in organisational innovation using structural equation modelling: a case study of Civil Aviation Organisation. Technology Analysis & Strategic Management, pp. 1-15, https://doi.org/10.1080/09537325.2022.2051475.

Uwagi

PL

Opracowanie rekordu ze środków MNiSW, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2024).