The technique to precisely design the product in a house of quality considering current customers' requirements

• Autorzy: Siwiec Dominika , Pacana Andrzej

Identyfikatory

DOI

10.2478/cqpi-2021-0002

• Języki publikacji: EN

Abstrakty

EN

The competitive and turbulent environment generates the need to use various techniques to determine the level of product quality. In this aim, it is necessary to determine the direction of improvement attributes and function of the product based on customer requirements, which are usually uncertain. Therefore, the aim of the article is to propose the technique to improve the product quality by precisely determine the customers' requirements and the importance of the quality parameters for the current attributes of the product. This technique is a combination of methods i.e.: the QFD method (Quality Function Deployment) with the GRA method (Grey Relational Analysis). Using the QFD method, customer requirements were translated into technical features of the product. In turn, using the GRA method the imprecise customers' requirements were reduced and the importance of quality parameters was determined in a more accurate way. A test of a combination of the QFD and GRA methods for the household vacuum cleaner was made. The originality of the article is ensuring a precise study of the current attributes of the product from the point of customer satisfaction.

Słowa kluczowe

EN

QFD; GRA; customer requirements; mechanical engineering; production engineering

PL

metoda QFD; szara analiza relacyjna; wymagania klienta; budowa maszyn; inżynieria produkcji

• Wydawca: De Gruyter
• Czasopismo: Quality Production Improvement - QPI
• Rocznik: 2021
• Tom: Vol. 3, Iss. 1
• Strony: 9--16
• Opis fizyczny: Bibliogr. 20 poz., rys., tab.

Twórcy

autor

Siwiec Dominika

• Rzeszow University of Technology, Rzeszow, Poland

• https://orcid.org/0000-0002-6663-6621+

autor

Pacana Andrzej

• Rzeszow University of Technology, Rzeszow, Poland

• https://orcid.org/0000-0003-1121-6352

Bibliografia

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Uwagi

Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2022-2023).