The use of QFD method advantages and limitation

• Autorzy: Wolniak R.

Identyfikatory

DOI

10.30657/pea.2018.18.02

• Języki publikacji: EN

Abstrakty

EN

The following paper concentrates on some problems resulting from the use of Quality Function Deployment method in industrial enterprises. It is not an easy task although the method itself has many advantages. The aim of the paper is to analyse basic international literature as well as the main advantages and limitations of the Quality Function Deployment.

Słowa kluczowe

EN

customer satisfaction; QFD; Quality Function Deployment; quality improvement; quality methods

PL

satysfakcja konsumenta; QFD; metoda QFD; polepszanie jakości

• Wydawca: Oficyna Wydawnicza Stowarzyszenia Menedżerów Jakości i Produkcji
• Czasopismo: Production Engineering Archives
• Rocznik: 2018
• Tom: Vol. 18
• Strony: 14--17
• Opis fizyczny: Bibliogr. 20 poz. tab.

Twórcy

autor

Wolniak R.

• Silesian University of Technology, Organisation and Management Faculty, 41-800 Zabrze Roosvelta str. Poland

Bibliografia

• 1. ABU-ASSAB, S. 2011 Integration of preference analysis methods into Quality Function Deployment. Technische Univeritat. Cottbus.
• 2. ASI QFD User Group. Jaguar Car Company. Martin Smith & Partners. University of Derby. Sporting Body Ming. British Sugar. MIL Research. Lever Brothers Ltd., Unilever plc. ICL. Cabot Leiden TC. ITI (UK) Ltd. Birds Eye Walls Ltd. Abbey National. Van den Bergh Foods. Elida Gibbs. TSB plc. Mars plc. IBM International. The CIM Institute. Lucas Engineering. MDI (UK) Ltd.
• 3. BOUCHERAU, V. ROWLANDS, H. 2000. Methods and techniques to help Quality function deployment (QFD), Benchmarking, 1, 8- 19.
• 4. CAUCHIK, A.M. 2013. Evidence of QFD best practices for product development: a multiple case study, Journal of Engineering. Design and Technology, 3, 305-325.
• 5. CLAUSING, J.R. CLAUSING, D. 1988. The House of Quality, Harvard Business Review, Volume 5-6. 63-73.
• 6. ĆWIKLICKI, M. OBORA, H. 2008. Evolution and diffusion of QFD method, Problemy Jakości, 3, 4-7, (in: Polish).
• 7. ĆWIKLICKI, M. OBORA, H. 2008. The scope of QFD method Problemy Jakości, 4, 10-13, (in: Polish).
• 8. ĆWIKLICKI, M. 2017. ISO 16355-1:2015 the standard for QFD method, Problemy Jakości, 5, 14-19, (in: Polish).
• 9. ĆWIKLICKI, M. 2017. QFD method. Poltext. Warszawa. (in: Polish).
• 10. EKDAHL, F. GUSTAFSSON, A. 1997. QFD: The Swedish experience, Transactions from the 9th Symposium on Quality Function Deployment, QFD Institute, 15-27.
• 11. GINN, D. ZAIRI, M. 2005. Best practice QFD application: an internal/external benchmarking approach based on Ford Motors' experience, International Journal of Quality & Reliability Management, 1, 256-275.
• 12. HMAYER, M. LEHNER, A.P. 1997. The power of product platforms, The Free Press, Nowy York.
• 13. JAISWAL, E.S. 2012. A case study on Quality Function Deployment (QFD), Journal of Mechanical and Civil Engineering, 6, 27-35.
• 14. POLITIS, J.D. 2005. QFD. organizational creativity and productivity, International Journal of Quality and Reliability Management, 1, 59-71.
• 15. SHER, S. 2006. The application of Quality Function Deployment (QFD) in product development – The case study of Taiwan hipermarket bulding, The journal of American Academy of Business, Cambridge, 2, 282-295.
• 16. TORUŃSKI, J. 2013. QFD method in the process of firm management, Zeszyty Naukowe Uniwersytetu Przyrodniczo- Humanistycznego w Siedlcach, s. Administracja i Zarządzanie, 23, 9-17, (in: Polish).
• 17. WOLNIAK, R. 2016. QFD method in quality management, Theory and practice, Wydawnictwo Politechniki Śląskiej, Gliwice, (in: Polish).
• 18. WOLNIAK, R. SĘDEK A. 2009. Using QFD method for the ecological designing of products and services, Quality and Quantity, 4, 695-701.
• 19. WOLNIAK, R. 2017. The history of QFD method, Zeszyty Naukowe Politechniki Śląskiej, Seria Organizacji i Zarządzanie, 100, 553- 564.
• 20. WOLNIAK, R. 2016. The role of QFD method in creating innovation, Systemy Wspomagania Inżynierii Produkcji, 3, 127-134.

Uwagi

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2018).