Employee satisfaction with the employer's health safety activities during the SARS-COV-2 pandemic

• Autorzy: Zadros Katarzyna

Identyfikatory

DOI

10.2478/czoto-2021-0023

• Języki publikacji: EN

Abstrakty

EN

The outbreak of the SARS-CoV-2 coronavirus pandemic has resulted in significant changes in employers' attitudes to employee health safety, as a new rapidly spreading threat has emerged. A characteristic feature of this threat is very little knowledge about it and the lack of effective treatments and prevention procedures. The short time since the outbreak of the pandemic also means that there is very little knowledge about how employers try to protect employees from infection with this virus, as well as how effective these actions are and how employees evaluate them. Therefore, among couriers of UPS companies in Poland and Germany a survey of the satisfaction was undertaken regarding the solutions adopted and implemented by managers in the field of shaping the health safety of employees. The survey uses the modified Customer Satisfaction Index - CSI method, for which employees were treated as internal customers. As a result of the research, it was possible to compare employee satisfaction with the solutions used by managers to protect their health in Poland and Germany, and shape conclusions resulting from this study.

Słowa kluczowe

EN

pandemic SARS-CoV-2; pandemic COVID-19; modified CSI method; courier; Poland; Germany

PL

pandemia SARS-CoV-2; pandemic COVID-19; zmodyfikowana metoda CSI; kurier; Polska; Niemcy

• Wydawca: De Gruyter
• Czasopismo: System Safety : Human - Technical Facility - Environment
• Rocznik: 2021
• Tom: Vol. 3, nr 1
• Strony: 228--238
• Opis fizyczny: Bibliogr. 19 poz., tab.

Twórcy

autor

Zadros Katarzyna

• Czestochowa University of Technology, Poland

• https://orcid.org/0000-0003-4130-5567+

Bibliografia

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2021).