Work engagement and burnout syndrome of civil servants during and after the COVID-19 pandemic

Mokrá, Kateřina; Poláková, Gabriela; Horváthová, Petra; Štverková, Hana

doi:10.17512/pjms.2023.27.1.13

Artykuł - szczegóły

Tytuł artykułu

Work engagement and burnout syndrome of civil servants during and after the COVID-19 pandemic

Autorzy

Mokrá Kateřina , Poláková Gabriela , Horváthová Petra , Štverková Hana

Treść / Zawartość

Pełne teksty:

Pobierz

Identyfikatory

DOI

10.17512/pjms.2023.27.1.13

Warianty tytułu

Zaangażowanie w pracę i syndrom wypalenia zawodowego urzędników służby cywilnej w trakcie i po pandemii COVID-19

Języki publikacji

Abstrakty

There have been a number of changes in organizations in the context of anti-epidemic measures, so the authors aim to examine the level of engagement of civil servants before the pandemic and now and to examine the correlation between engagement and burnout syndrome. Based on a review and analysis of the available Czech and foreign literature, a questionnaire survey was prepared, and a survey was conducted on a sample of 984 respondents (civil servants) in the Czech Republic. The Utrecht Work Engagement Scale and a questionnaire assessing burnout syndrome were used. The data were processed using statistical methods. In addition, parametric paired t-test and one-way ANOVA were used. This study provides insight into the current state of the issue and possible changes caused by the covid-19 pandemic. For the observed sample of respondents, it was found that burnout syndrome had no impact on the engagement of civil servants; age had no impact on the burnout syndrome of civil servants, and the level of engagement of civil servants was higher in 2022 than before the pandemic. The novelty of the study is the focus on the measurements mentioned above, as similar research has not been conducted in the Czech Republic yet. The findings from this research may be useful for practitioners and the management of public institutions if a similar situation arises in the future.

W organizacjach nastąpiło wiele zmian w kontekście przeciwdziałania epidemii, dlatego autorzy postawili sobie za cel zbadanie poziomu zaangażowania urzędników służby cywilnej przed pandemią i obecnie oraz zbadanie korelacji między zaangażowaniem a syndromem wypalenia zawodowego. Na podstawie przeglądu i analizy dostępnej literatury czeskiej i zagranicznej przygotowano ankietę kwestionariuszową i przeprowadzono badanie wśród 984 respondentów (urzędników służby cywilnej) w Czechach. Wykorzystano Utrechcką Skalę Zaangażowania w Pracę oraz kwestionariusz oceniający syndrom wypalenia zawodowego. Dane zostały przetworzone przy użyciu metod statystycznych. Ponadto zastosowano parametryczny sparowany t-test i jednokierunkową ANOVA. Niniejsze badanie zapewnia wgląd w aktualny stan zagadnienia i możliwe zmiany spowodowane pandemią COVID-19. W przypadku obserwowanej grupy respondentów stwierdzono, że syndrom wypalenia zawodowego nie miał wpływu na zaangażowanie urzędników służby cywilnej; wiek nie miał wpływu na syndrom wypalenia zawodowego urzędników służby cywilnej, a poziom zaangażowania urzędników służby cywilnej był wyższy w 2022 r. niż przed pandemią. Nowatorstwo badania polega na skupieniu się na wyżej wymienionych pomiarach, ponieważ podobne badania nie zostały jeszcze przeprowadzone w Czechach. Wyniki tego badania mogą być przydatne dla praktyków i kierownictwa instytucji publicznych, jeśli podobna sytuacja wystąpi w przyszłości.

Słowa kluczowe

burnout syndrome civil servants employee engagement pandemic

syndrom wypalenia zawodowego urzędnicy służby cywilnej zaangażowanie pracowników pandemia

Wydawca

Czestochowa University of Technology

Czasopismo

Polish Journal of Management Studies

Rocznik

2023

Tom

Vol. 27, No. 1

Strony

221--240

Opis fizyczny

Bibliogr. 59 poz., rys., tab.

Twórcy

autor

Mokrá Kateřina

katerina.mokra@vsb.cz

VSB - Technical University of Ostrava, Faculty of Economics, Department of Management, Czech Republic; Sokolská třída 33, Ostrava

https://orcid.org/+0000-0002-6175-2172

autor

Poláková Gabriela

gabriela.polakova@post.cz

VSB - Technical University of Ostrava, Faculty of Economics, Department of Management, Czech Republic

https://orcid.org/+0000-0002-8219-8078

autor

Horváthová Petra

petra.horvathova@vsb.cz

VSB - Technical University of Ostrava, Faculty of Economics, Department of Management, Czech Republic

https://orcid.org/0000-0002-8432-7996

autor

Štverková Hana

hana.stverkova@vsb.cz

VSB - Technical University of Ostrava, Faculty of Economics, Department of Business Administration, Czech Republic

https://orcid.org/0000-0002-8481-3767

Bibliografia

1. Ahola, K., Honkonen, T., Isometsä, E., Kalimo, R., Nykyri, E., Koskinen, S., Aromaa, A. and Lönnqvist, J., (2006). Burnout in the general population. Social Psychiatry and Psychiatric Epidemiology, 41(1), 11-17.
2. Albrecht, S. L., Bakker, A. B., Gruman, J. A., Macey, W. H. and Saks, A. M., (2015). Employee engagement, human resource management practices and competitive advantage. Journal of Organizational Effectiveness: People and Performance, 2(1), 7-35.
3. Anthony-McMann, P. E., Ellinger, A. D., Astakhova, M. and Halbesleben, J. R. B., (2016). Exploring Different Operationalizations of Employee Engagement and Their Relationships With Workplace Stress and Burnout. Human Resource Development Quarterly, 28(2), 163-195.
4. Arruda, W., (2022, May 31). 6 Ways COVID-19 Will Change the Workplace Forever. Forbes.
5. Bartušek, D., Jánský, P., (2022, August 9). Státní zaměstnanci a úředníci: kde pracují a za kolik?[Civil Servants and Administrators: Where they work and for how much]. Studie. https://idea.cerge-ei.cz/files/Studie/IDEA_Studie_2_2022_Statni_zamestnanci_a_urednici/IDEA_Studie_2_2022_Statni_zamestnanci_a_urednici.html#p=1.
6. Basuki, B., Szczepańska-Woszczyna, K., Rajiani, I., Widyanti, R., & Kot, S. (2022). Working from home arrangement in delivering public service during the COVID-19 pandemic: Innovation or irritation? Administratie Si Management Public, 2022(39), 26-39.
7. Bekerom, P. van den, Schalk, J. and Torenvlied, R., (2017). Transforming Input Into Output: How Downward Networking Mediates the Effect of External Networking on Organizational Performance. Public Performance and Management Review, 40(4), 625-651.
8. Bieńkowska, A., Koszela, A., and Tworek, K., (2021). Verification of the Job Performance Model based on Employees’ Dynamic Capabilities in organisations under the COVID-19 pandemic crisis. Engineering Management in Production and Services, 13(3), 66-85.
9. Bilan, Y., Hussain, H., I., Haseeb, M. and Kot, S., (2020). Sustainability and Economic Performance: Role of Organizational Learning and Innovation. Inzinerine Ekonomika- Engineering Economics, 31(1), 93-103.
10. Černohlávková, L. and Housková, S., (2022, May 22). Hodně lidí by si rádo nechalo částečný home office, jak se mají zachovat šéfové? Podle čeho se rozhodovat? [A lot of people would like to have a part-time home working, how should bosses behave? How to decide?]. Hospodářské noviny. https://byznys.ihned.cz/c1-66923200-audio-hodne-lidi-by-si-rado-castecny-home-office-nechalo-jak-se-maji-zachovat-sefove-podle-ceho-se-rozhodovat
11. Drummond, D., (2016). Part I: Burnout Basics - Symptoms, Effects, Prevalence and the Five Main Causes: Burnout Basics - Symptoms, Effects, Prevalence and the Five Main Causes. Missouri medicine, 113(4), 252-255.
12. Eldor, L., Vigoda-Gadot, E., (2017). The nature of employee engagement: rethinking the employee-organization relationship: rethinking the employee-organization relationship. The International Journal of Human Resource Management, 28(3), 1-27.
13. Eldridge, E., Jurek, P. and Olech, M., (2020). The Mediating Role of Trust in Leadership on the Relationship between the Experience of Negative Treatment in the Workplace, Burnout, and Work Engagement. Human Resource Management / Zarzadzanie Zasobami Ludzkimi, 137(6), 13-34.
14. Esen, U., Esen, F., (2021). The Effects of Cyberbullying on Work Engagement and Burnout Levels of Employees. Cankiri Karatekin Universitesi Iktisadi ve Idari Bilimler Fakultesi Dergisi, 11(1), 45-68.
15. Geethalakshmi, P. M., Lewlyn, L. R. R., (2017). Exploring the nature of employee engagement. Quality-Access to Success, 18(161), 87-98.
16. Hájková, A., (2022). Fenomén home office v číslech. Jak se nám pracuje z domova? [The home office phenomenon in numbers. How do we work from home?]. HR News.
17.Hakanen, J. J., Schaufeli, W. B., (2012). Do burnout and work engagement predict depressive symptoms and life satisfaction? A three-wave seven-year prospective study. Journal of Affective Disorders, 141(2-3), 415-424.
18. Halmai, P., (2022). COVID-19 Crisis and Supply Side Bottlenecks in the EU. Shorter and Longer Term Prospects. Montenegrin Journal of Economics, 18(4), 19-30.
19. Henkens, K., Leenders, M., (2010). Burnout and older workers' intentions to retire. International Journal of Manpower, 31(3), 306-321.
20. Horváthová, P., Mokrá, K. and Kauerová, L., (2021). Workplace Health and Safety Promotion in Public Administration Organizations. Proceedings of the 14th International Scientific Conference Public Economics and Administration 2021, 144-156.
21. Honzák, R., (2022). Burnout in the staff of independent psychistric clinic Horní Beřkovice. Psychosom, 16(3), 134-142.
22. Hutama, J. A. N., Sagala, E. J., (2019). Influence of Employee Engagement and Organizational Culture Towards Employee Performance. Manajemen Bisnis, 9(2).
23. Chen, Y., Ferris, D. L., Kwan, H. K., Yan, M., Zhou, M. and Hong, Y., (2013). Self-love's lost labor: A self-enhancement model of workplace incivility. Academy of Management Journal, 56(4), 1199-1219.
24. Chirkowska-Smolak, T., Kleka, P., (2011). The Maslach Burnout Inventory-General Survey: Validation across different occupational groups in Poland: Validation across different occupational groups in Poland. Polish Psychological Bulletin, 42(2), 86-94.
25. Čižo, E., Awan, R.A., Ali, R. and Esau, N.A., (2022). Impact of employee attitude on their pro-social behavior: a case study. Entrepreneurship and Sustainability Issues, 9(4), 416-426.
26. Janeš, A., Faganel, A., (2013). Instruments and methods for the integration of company’s strategic goals and key performance indicators. Kybernetes, 42(6), 928-942.
27. Jeklová, M., Reitmayerová, E., (2006). Syndrom vyhoření [Burnout syndrome]. Vzdělávací institut ochrany dětí.
28. Jerónimo, H. M., Henriques, P. L. and Carvalho, S. I., (2022). Being inclusive boosts impact of diversity practices on employee engagement. Management Research: Journal of the Iberoamerican Academy of Management, 20(2), 129-147.
29. Knezović, E., Đilović, A., (2020). Employee engagement and work-related outcomes. Management, 25(2), 133-150.
30. Kot-Radojewska, M., Wodz, J., (2021). Employee Engagement in Organisations During a Pandemic. European Research Studies Journal, 24(4), 3-17.
31. Křivohlavý, J., (1998). Jak neztratit nadšení: Psychologie pro každého [How not to lose Enthusiasm: Psychology for Everyone]. Grada Publishing.
32. Kundu, S., Nag, S., (2021). Employee Engagement: Factors and Recommendations for Enhancing Employee Engagement During Covid-19 Pandemic. Journal of Strategic Human Resource Management, 10(3), 25-32.
33. Leiter, M. P., Bakker, A. B. and Maslach, Ch., (2014). The contemporary context of job burnout. In M. P. Leiter, A. B. Bakker and Ch. Maslach (Eds.), Burnout at work: a psychological perspective (pp. 1-9). Taylor and Francis.
34. Manpowergroup., (2021, June 18). Dopad epidemie COVID-19 na business: Téměř třetina firem si myslí, že do čtvrt roku bude nabírat zaměstnance jako před epidemií. [The impact of the COVID-19 epidemic on business: nearly a third of companies think they will be hiring like they did before the epidemic within a quarter of a year]. https://www.manpowergroup.cz/pruzkumy/dopad-epidemie-covid-19-na-business
35. Marques, S. H., Bilro, R. G., Gonçalves, M. and Rather, R. A., (2022). Partners we can trust: the role of employee engagement influencing partnerships’ relationship quality in the voluntary sector: the role of employee engagement influencing partnerships’ relationship quality in the voluntary sector. Management Research: Journal of the Iberoamerican Academy of Management, 20(2), 148-168.
36. Maslach, C., Leiter, M. P., (2016). Understanding the burnout experience: recent research and its implications for psychiatry: recent research and its implications for psychiatry. World Psychiatry, 15(2), 103-111.
37. Mitchel, D., (2017). 50 Top Tools for Employee Engagement. A Complete Toolkit for Improving Motivation and Productivity. Kogan Page.
38. Mone, E., London, M., (2018). Employee Engagement Through Effective Performance Management, Taylor and Francis.
39. Ntshangase, B. A., Msosa. S. K., (2022). Enhancing service delivery for metropolitan municipalities in South Africa via project management. Insights into Regional Development, 4(3), 127-138.
40. Očenášová, A., (2021, April 17). Část roku pracujte odkudkoliv ve světě. Nový trend spojuje home office s nomádstvím. [Work part of the year from anywhere in the world. A new trend combines the home office with nomadism.] Aktuálně.cz.
41. Paulikas, J., Paulikiene, B., (2022). Impact of the communicated information content on employee resistance to change. Insights into Regional Development, 4(3), 61-75.
42. Pines, A. M., (2005). Unconscious influences on the choice of a career and their relationship to burnout: A psychoanalytic existential approach: A psychoanalytic existential approach. In A. G. Antoniou and C. L. Cooper (Eds.), Research Companion to Organizational Health Psychology (pp. 579-598). Edward Elgar.
43. Szabo, D., Karacsony, P., (2021). Analysis of employee motivation in small and medium-sized companies in Western Slovakia region. Entrepreneurship and Sustainability Issues, 9(2), 508-520.
44. Ramakumar, K., Priyadarshini, R. G., (2021). Employee Engagement during Organizational Crisis - with special reference to the COVID Scenario. Purusharta, 14(1), 105-115.
45. Rich, B. L., Lepine, J. A. and Crawford, E. R., (2010). Job Engagement: Antecedents and Effects on Job Performance: Antecedents and Effects on Job Performance. Academy of Management Journal, 53(3), 617-635.
46. Rožman, M., Treven, S. and Cingula, M., (2018). The Impact of Behavioral Symptoms of Burnout on Work Engagement of Older Employees: The Case of Slovenian Companies: The Case of Slovenian Companies. Naše gospodarstvo/Our economy, 64(3), 3-11.
47. Sak, P., Kolesárová, K., (2012). Sociologie stáří a seniorů [Sociology of Age and Seniors]. Grada.
48. Satata, D. B. M., (2021). Employee Engagement as An Effort to Improve Work Performance: Literature Review. Ilomata International Journal of Social Science, 2(1), 41-49.
49. Schaufeli, W. B., (2013). What is engagement?. In V. C Truss, K. Alfes, R. Delbridge, A. Shantz and E. Soane (Eds.), Employee Engagement in Theory and Practice (pp. 15-35). Routledge.
50. Schaufeli, W. B., Salanova, M., González-romá, V. and Bakker, A. B., (2002). The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach. Journal of Happiness Studies, 3(1), 71-92.
51. Stojanovic, A., Milosevic, I., Arsic, S., Urosevic, S. and Mihaljovic, I., (2020). Corporate Social Responsibility as a Determinant of Employee Loyalty and Business Performance. Journal of Competitiveness, 12(2), 149-166.
52. Szostek, D., Balcerzak, A., P. and Rogalska, E., (2020). The relationship between personality, organizational and interpersonal counterproductive work challenges in industry 4.0. Acta Montanistica Slovaca, 25(4), 577-592.
53. Taris, T. W., Ybema, J. F. and Beek, I. van, (2017). Burnout and engagement: Identical twins or just close relatives?. Burnout Research, 5, 3-11.
54. Ünal, Z., Turgut, T., (2015). The Buzzword: Employee Engagement. Does Person-Organization Fit Have Contribution on Employee Engagement?. Iranian Journal of Management Studies, 8(2), 157-179.
55. Upadyaya, K., Vartiainen, M. and Salmela-Aro, K., (2016). From job demands and resources to work engagement, burnout, life satisfaction, depressive symptoms, and occupational health. Burnout Research, 3(4), 101-108.
56. Valinurova, L.S., Gazitdinov, A.M., Kazakova, O.B. and Kuzminykh, N.A., (2022). Higher Education and Innovation Potential in Russian Regions: Territorial Distribution. Montenegrin Journal of Economics, 17(1), 195-203.
57. Vavrek, R., Bečica, J., (2020). Efficiency Evaluation of Culture Services in the Czech Republic via Multi-Criteria Decision Analysis. Sustainability, 12(8), 3409.
58. Vavrek, R., Bečica, J., (2022). Similarity of TOPSIS results based on criterion variability: Case study on public economic. PLoS ONE, 17(8).
59. Villavicencio-Ayub, E., Jurado-Cárdenas, S. and Valencia-Cruz, A., (2014). Work engagement and occupational burnout: Its relation to organizational socialization and psychological resilience: Its relation to organizational socialization and psychological resilience. Journal of Behavior, Health and Social Issues, 6(2), 45-55.

Uwagi

Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2022-2023).

Typ dokumentu

Bibliografia

Identyfikator YADDA

bwmeta1.element.baztech-59db8851-be37-4411-9315-43088d640ac8