Healthcare supply chain management: macro and micro perspectives

Kritchanchai, Duangpun; Krichanchai, Sineenart; Hoeur, Soriya; Tan, Albert

doi:10.17270/J.LOG.2019.371

Artykuł - szczegóły

Tytuł artykułu

Healthcare supply chain management: macro and micro perspectives

Autorzy

Kritchanchai Duangpun , Krichanchai Sineenart , Hoeur Soriya , Tan Albert

Treść / Zawartość

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DOI

10.17270/J.LOG.2019.371

Warianty tytułu

Zarządzanie łańcuchem dostaw w służbie zdrowia: perspektywa micro i makro

Języki publikacji

Abstrakty

Background: The concept of supply chain management is to coordinate and collaborate among supply chain players in order to achieve system efficiency. Supply chain coordination and collaborations deal with the connection of operations throughout the chain with material and information flowing smoothly across these supply chain operations in achieving efficiency. Healthcare supply chain is one of such complex systems involving many stakeholders in the supply chain. Coordinating a single platform for these stakeholders is a challenge by achieving smooth flow of operations on this platform. Therefore, the purpose of this paper is to explore the operations in this healthcare supply chain materials and information flows across the players at two levels, macro and micro perspective. Methods: The supply chain infrastructure enabling efficiency is investigated in the hospital environment. Multiple case studies have been conducted at 13 hospitals which include secondary hospitals and primary hospitals. Triangulation techniques, including interviews, site visiting and document analysis, are employed for data collection so as to enhance reliability and validity of the study. Results and conclusions: The study found that the healthcare supply chain efficiency could be achieved at 2 levels, namely supply chain level and firm level. The main concerns of the organizations of both levels are process efficiency and patient safety.

Wstęp: Zarządzanie łańcuchem dostaw to koordynacja i kooperacja pomiędzy różnymi podmiotami, będącymi członkami tego łańcucha w celu osiągnięcia jak najwyższej efektywności działania. Koordynacja i kooperacja łączy się nieodzownie z tworzeniem połączeń pomiędzy operacjami w obrębie łańcucha dostaw, przepływów materiałowych i informacyjnych. Łańcuch dostaw służby zdrowia jest skomplikowanym systemem włączających wielu udziałowych do łańcucha dostaw. Koordynacja pojedynczej platformy dla tych współudziałowców w celu osiągnięcia płynnego przepływu operacji jest dużym wyzwaniem. Celem tej pracy jest rozpracowanie operacji w obrębie łańcucha dostaw służby zdrowia, obejmującego przepływu materiałowe jak i informacyjne na dwóch poziomach: makro oraz mikro. Metody: Analizie została poddana infrastruktura łańcucha dostaw szpitali umożliwiająca osiągnięcie efektywności operacji. Badania te zostały wykonane w 13 szpitalach dwóch szczebli organizacyjnych. Techniki trójkątne, obejmujące wywiady, wizyty w poszczególnych obiektach oraz analizę dokumentacji zostały użyte w celu zebrania danych o wymaganym stopniu rzetelności. Wyniki i wnioski: Efektywność łańcucha dostaw służby zdrowia można uzyskać na dwóch poziomach, a mianowicie na poziomie całego łańcucha dostaw jak i na poziomie poszczególnej firmy. Najistotniejszym czynnikiem determinujących sposób organizacji na obu poziomach jest efektywność oraz bezpieczeństwo pacjentów.

Słowa kluczowe

healthcare service supply chain management information management operations management Thailand

służba zdrowia zarządzanie łańcuchem dostaw zarządzanie informacją zarządzanie operacjami Tajlandia

Wydawca

Wyższa Szkoła Logistyki

Czasopismo

LogForum

Rocznik

2019

Tom

Vol. 15, no. 4

Strony

531--544

Opis fizyczny

Bibliogr. 38 poz., rys., tab.

Twórcy

autor

Kritchanchai Duangpun

duangpun.skr@mahidol.ac.th

Faculty of Engineering, Mahidol University Salaya Campus, Nakhonpathom, 73170, Thailand

autor

Krichanchai Sineenart

Krichanchai_S@su.ac.th

Faculty of Pharmacy, Silpakorn University Sanamchandra Palace Campus 6 Rajamankha Nai Rd. Amphoe Muang, Nakhon Pathom, 73000, Thailand

autor

Hoeur Soriya

soriya.hoeur@gmail.com

Faculty of Engineering, Mahidol University, Salaya Campus, Nakhonpathom, 73170, Thailand

autor

Tan Albert

atan@misi.edu.my

Malaysia Institute for Supply Chain Innovation, No. 2A, Persiaran Tebar Layar, Seksyen U8 Bukit Jelutong, Shah Alam, 40150 Selangor, Malaysia

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Uwagi

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2019).

Typ dokumentu

Bibliografia

Identyfikator YADDA

bwmeta1.element.baztech-59aab647-8e9a-4427-9efd-a8af009d89ac