Research on quality of cooperation in outsourcing services of railway undertakings

• Autorzy: Markowska K.

Identyfikatory

DOI

10.5604/12314005.1216544

• Języki publikacji: EN

Abstrakty

EN

Improving knowledge on an external enterprise needs and scope of service provided are the most important assets of services provision in outsourcing. Other benefits involve constant level of income and improvement of the provided services quality resulting from experience gained and then customer loyalty, becoming familiar with the structure and technologies applied in an external enterprise and access to confidential information. Diagnosis and assessment of the partnership cooperation provides an opportunity to determine the most effective forms and methods of communication between partners and to obtain information on communication disorders and problems in the course of collaboration. Description of tasks concerning transport orders and information distribution affects the relationship between the outsourcing partners and effectiveness of the cooperation. Recognition of positive and negative aspects of cooperation will enable to eliminate in the future any errors and omissions that influence effectiveness of the partnership cooperation. The positive assessment of cooperation resulting from the provided service quality and implementation of the defined objectives presents the ability to continue the cooperation between the current partners.

Słowa kluczowe

EN

outsourcing; outsourcing cooperation; rail transport; quality of rail transport services

• Wydawca: Łukasiewicz Research Network - Institute of Aviation ; European Science Society of Powertrain and Transport KONES Poland ; Wydawnictwo Instytutu Technicznego Wojsk Lotniczych
• Czasopismo: Journal of KONES
• Rocznik: 2016
• Tom: Vol. 23, No. 3
• Strony: 317--320
• Opis fizyczny: Bibliogr. 7 poz., rys.

Twórcy

autor

Markowska K.

• Silesian University of Technology, Department of Organization and Management Institute of Management and Administration Roosevelta Street 26-28, 44-800 Zabrze, Poland tel.: [phone], fax: [phone]

Bibliografia

• [1] Markowska, K., Merkisz-Guranowska, A., Outsourcing rail transport services, Institute of Technology Lifecycle, State Research, pp. 51-79, Radom 2015.
• [2] Zielaskiewicz, H., Transhipment terminals in Poland, Technical and design problems, part 1, Transport Infrastructure, 4, 2012.
• [3] White Paper: European Transport Policy for 2010: Time to decide, COM (2001)370, 2001.
• [4] Handbook on estimation of external costs in the transport sector, Produced within the study Internalisation Measures and Policies for All external Cost of Transport (IMPACT), Version 1.1, CE Delft, 2008.
• [5] Ballis, A., Golias, J., Comparative evaluation of existing and innovative rail-road freight transport terminals, Transportation Research Part A, No. 36, 2002.
• [6] The White Book of 2013, Time for action – a map of the problems with Polish railways, the initiative of the Railway Business Forum, Second Edition of the White Book 2010, revised and updated, pp. 78, Warsaw – Krakow 2013.
• [7] The Office of Rail, An Evaluation of the Railway Transport Market and the State of Railway Traffic Safety in 2011, TOR Publishing House, The Division of Analysis of the Department of Railway Market Regulation of The Railway Transport Office, pp. 38-42 and 55, 2012.

Uwagi

PL

Opracowanie ze środków MNiSW w ramach umowy 812/P-DUN/2016 na działalność upowszechniającą naukę.