The role of digital communication tools in the process of humanization of smart city

• Autorzy: Rożałowska Barbara

Identyfikatory

DOI

10.29119/1641-3466.2021.151.40

• Języki publikacji: EN

Abstrakty

EN

Purpose: The aim of the article is to characterize the channels of communication between citizens and the authorities of Polish cities and check the extent to which cities use the digital possibilities of contact. Design/methodology/approach: In order to find out about the communication patterns, 280 randomly selected cities were examined. The subject of communication was part of a broader study on the functioning of a smart city in Poland. The theoretical basis used in the article is human smart city. This concept assumes that the functioning of cities requires social participation and effective communication also using channels supported by information and communication technologies (ICT). Findings: The conclusions of the study show that most cities still used the traditional approach in dealing with the locals. Personal meetings and a paper-based message are preferred. Research limitations/implications: In further research, it is worth observing in which direction the development of city websites is progressing, whether there are general tendencies to expand meeting places between residents, groups of residents and city officials, and what new functionalities are offered by city portals, including social networks. Quantitative research should be extended with case studies to better illustrate the subject of communication. Practical implications: The article can be used by municipal authorities to improve communication with residents. Moreover, it enables comparisons to be made between groups of cities differing in the number of inhabitants. Originality/value: The text considers the subject of communication between the authorities and residents, which has never been studied on a national research sample. New are also developed theoretical models on which to work.

Słowa kluczowe

EN

citizen participation; smart city; e-participation; social media; digital engagement

PL

partycypacja obywatelska; inteligentne miasto; e-partycypacja; media społecznościowe; zaangażowanie cyfrowe

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2021
• Tom: z. 151
• Strony: 595--606
• Opis fizyczny: Bibliogr. 26 poz.

Twórcy

autor

Rożałowska Barbara

• Silesian University of Technology

• https://orcid.org/0000-0003-3455-1073

Bibliografia

• 1. Bertzen, L., Johannessen, M.R. (2016). The Role of Citizen Participation in Municipal Smart City Projects: Lessons Learned from Norway. In: J.R. Gil-Garcia, T.A. Pardo, T. Nam, Smarter as the new urban agenda a comprehensive view of the 21st century city. Springer International Publishing.
• 2. Bouzguenda, I., Alalouch, C., & Fava, N. (2019). Towards smart sustainable cities: A review of the role digital citizen participation could play in advancing social sustainability. Sustainable Cities and Society, 50, 101627. https://doi.org/10.1016/j.scs.2019.101627.
• 3. Breuer, J., Walravens, N., & Ballon, P. (2014). Beyond defining the smart city. Meeting top-down and bottom-up approaches in the middle. TeMA - Journal of Land Use, Mobility and Environment. https://doi.org/10.6092/1970-9870/2475.
• 4. Caragliu, A., Del Bo, C., & Nijkamp, P. (2011). Smart cities in Europe. Journal of Urban Technology, 18(2), pp. 65-82. https://doi.org/10.1080/10630732.2011.601117.
• 5. Cardullo, P., & Kitchin, R. (2019). Smart urbanism and smart citizenship: The neoliberal logic of ‘citizen-focused’ smart cities in Europe. Environment and Planning C: Politics and Space, 37(5), pp. 813-830. https://doi.org/10.1177/0263774X18806508.
• 6. de Oliveira, À.D. (2016). The human smart cities manifesto: A global perspective. In: W.G. Concilio & F. Rizzo (eds.), Human Smart Cities (pp. 197-202). Springer International Publishing. https://doi.org/10.1007/978-3-319-33024-2_11.
• 7. Engelbert, J., van Zoonen, L., & Hirzalla, F. (2019). Excluding citizens from the European smart city: The discourse practices of pursuing and granting smartness. Technological Forecasting and Social Change, 142, pp. 347-353. https://doi.org/10.1016/j.techfore.2018.08.020.
• 8. Feeney, M.K., & Brown, A. (2017). Are small cities online? Content, ranking, and variation of U.S. municipal websites. Government Information Quarterly, 34(1), pp. 62-74. https://doi.org/10.1016/j.giq.2016.10.005.
• 9. Foth, M. (2018). Participatory urban informatics: Towards citizen-ability. Smart and Sustainable Built Environment, 7(1), pp. 4-19. https://doi.org/10.1108/SASBE-10-2017- 0051.
• 10. Inglot-Brzęk, E. (2017). Znaczenie roli władz samorządowych w kształtowaniu partycypacji obywatelskiej. Nierówności społeczne a wzrost gospodarczy,50(2), pp. 329-348. https://doi.org/10.15584/nsawg.2017.2.21.
• 11. Izdebski, H. (2014). Samorząd terytorialny. Podstawy ustroju i działalności. Warszawa: PWN.
• 12. Johnson, P.A., Acedo, A., & Robinson, P.J. (2020). Canadian smart cities: Are we wiring new citizen-local government interactions? The Canadian Geographer/Le Géographe Canadien, cag. 12623. https://doi.org/10.1111/cag.12623.
• 13. Johnson, P.A., Robinson, P.J., & Philpot, S. (2020). Type, tweet, tap, and pass: How smart city technology is creating a transactional citizen. Government Information Quarterly, 37(1), 101414. https://doi.org/10.1016/j.giq.2019.101414.
• 14. Jonek- Kowalska, I. (2019). Identification of budgetary sources of risk in polish smart cities practical approach. Scientific Papers of Silesian University of Technology. Organization and Management Series, 9(6), pp. 147-162. https://doi.org/10.29119/1641-3466.2019.140.12.
• 15. Kopackova, H., & Komarkova, J. (2020). Participatory technologies in smart cities: What citizens want and how to ask them. Telematics and Informatics, 47, 101325. https://doi.org/10.1016/j.tele.2019.101325.
• 16. Kummitha, R.K.R., & Crutzen, N. (2017). How do we understand smart cities? An evolutionary perspective. Cities, 67, pp. 43-52. https://doi.org/10.1016/j.cities.2017.04.010.
• 17. Kuzior, A., Sobotka, B., & Syntea, S.A. (2019). The role of social capital in the development of smart cities. Scientific Papers of Silesian University of Technology. Organization and Management Series, 134, pp. 109-119. https://doi.org/10.29119/1641- 3466.2019.134.9.
• 18. Lim, S., Abdul Malek, J., Hussain, M.Y., & Tahir, Z. (2018). Citizen participation in building citizen-centric smart cities. Malaysian Journal of Society and Space, 14(4), pp. 42-53. https://doi.org/10.17576/geo-2018-1404-04.
• 19. Michels, A., & De Graaf, L. (2010). Examining citizen participation: Local participatory policy making and democracy. Local Government Studies, 36(4), pp. 477-491. https://doi.org/10.1080/03003930.2010.494101.
• 20. Mossberger, K., Wu, Y., & Crawford, J. (2013). Connecting citizens and local governments? Social media and interactivity in major U.S. cities. Government Information Quarterly, 30(4), pp. 351-358. https://doi.org/10.1016/j.giq.2013.05.016.
• 21. Norris, D.F., & Reddick, C.G. (2013). Local e-government in the united states: Transformation or incremental change? Public Administration Review, 73(1), 165-175. https://doi.org/10.1111/j.1540-6210.2012.02647.x.
• 22. Pfaffli, M., Habenstein, A., Portmann, E., & Metzger, S. (2018). Eine architektur zur transformation von stadten in human smart cities. HMD Praxis der Wirtschaftsinformatik, 55(5), pp. 1006-1021. https://doi.org/10.1365/s40702-018-00451-z.
• 23. Shelton, T., & Lodato, T. (2019). Actually existing smart citizens: Expertise and (Non)participation in the making of the smart city. City, 23(1), pp. 35-52. https://doi.org/10.1080/13604813.2019.1575115.
• 24. Urban, F. (2002). Small town, big website? Cities, 19(1), pp. 49-59. https://doi.org/10.1016/S0264-2751(01)00045-2.
• 25. Wolff, A., Barker, M., Hudson, L., & Seffah, A. (2020). Supporting smart citizens: Design templates for co-designing data-intensive technologies. Cities, 101, 102695. https://doi.org/10.1016/j.cities.2020.102695.
• 26. Zavattaro, S.M., French, P.E., & Mohanty, S.D. (2015). A sentiment analysis of U.S. local government tweets: The connection between tone and citizen involvement. Government Information Quarterly, 32(3), pp. 333-341. https://doi.org/10.1016/j.giq.2015.03.003.